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Feedbackstr Einsatz bei Kino-Veranstaltungen

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Besucherzufriedenheit zuverlässig messen bei Kino-Events: Diese Präsentation zeigt anhand von echten Einsätzen wie einfach das geht! Erfahren Sie wie zufrieden Ihre Kunden mit Ihren Veranstaltungen sind, um die Besucherzufriedenheit zu steigern, die Kundenbindung zu stärken und die Service-Qualität zu verbessern.

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Feedbackstr Einsatz bei Kino-Veranstaltungen

  1. 1. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Zufriedenheitsmessungen bei Kino-Veranstaltungen Service-Qualität verbessern Kundenbindung stärken Besucher-Zufriedenheit steigern
  2. 2. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Echtzeit Analyse der Service-Qualität & Kundenzufriedenheit ->Tägliche Übersicht, sofortige Verbesserungen Neuer direkter Kommunikationskanal zum Kunden -> Einrichtung einer kontinuierlichen Feedback-Quelle Ermittlung von Kundenwünschen, Verbesserungsvorschlägen -> Auf Kundenfeedback eingehen & Zufriedenheit steigern Bessere, belastbare Entscheidungsfindung & Steuerung -> Vereinfachtes & erfolgreiches Tagesgeschäft Vorteile einer Zufriedenheitsmessung Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.
  3. 3. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. 1. Planung einer maßgeschneiderten Lösung  Ergänzung durch Experten-Betreuung 2. Kunden zur Teilnahme animieren, direkt ansprechen  Wertvolles Feedback kontinuierlich sammeln 3. Automatisierte Auswertung der Ergebnisse in Echtzeit  Überblick bewahren & Verbesserungen vornehmen Zufriedenheitsmessung in nur 3 Schritten Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.
  4. 4. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Gesucht wurde eine digitale Lösung zur schnellen & kompakten Erhebung von Besucherfeedback Die Meinungen der Gäste sollten in Echtzeit zugänglich sein, um zu Verbesserungen noch während der Veranstaltung beizutragen Gewünscht wurden Zufriedenheitsmessungen zur Service-Qualität in den Bereichen Gastronomie und Besucherbetreuung Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Zufriedenheit Filmnächte: Herausforderung
  5. 5. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Um die Kundenbindung zu stärken, erfolgt eine persönliche Besucherbefragung via Tablet Zusätzlich werden Werbemittel im Stil der Filmnächte eingesetzt, um noch mehr Besucher- Meinungen via Smartphone einzuholen Außerdem wird vor jedem Film ein Werbeclip ausgestrahlt, um die Zufriedenheitsbefragung für Teilnehmer greifbar zu machen Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Zufriedenheit Filmnächte: Lösung
  6. 6. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Zufriedenheit Filmnächte: Lösung - Einblick
  7. 7. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. 2014 wurden insgesamt 4.000 Besucher- Meinungen gesammelt (Zeitraum: 2 Monate) Gastronomie & Service wurden anhand der Besucherbewertungen in Echtzeit noch während den Events verbessert. Auch für die nächstjährige Planung gab es zahlreiche Ideen Feedbackstr ermöglicht die bessere Steuerung bzw. Optimierung der Filmnächte-Veranstaltungen und die Steigerung der Besucherzufriedenheit Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Zufriedenheit Filmnächte: Nutzen
  8. 8. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Aus den gewonnenen Besucherbewertungen wird es Filmnächte ermöglicht… Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Zufriedenheit Filmnächte: Zusammenfassung gezielt auf Verbesserungsvorschläge & Wünsche von Gästen einzugehen und entsprechend das Filmnächte-Erlebnis Jahr für Jahr noch schöner zu gestalten, sowie aus einst kritischen Besuchern, glückliche Fürsprecher zu gewinnen.
  9. 9. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Auch Sie können besser steuern mit Feedback!  Anpassungsfähiger Einsatz in allen Umgebungen - maßgeschneiderte Lösungen & Betreuung  Einfach & schnelle Einrichtung einer zuverlässigen Quelle für kontinuierliches Feedback  Tägliche Verbesserung der Service-Qualität & Steigerung der Kundenzufriedenheit Ihre Zufriedenheitsmessung mit Feedbackstr Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.
  10. 10. Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015. Lars Rokitta Phone: +49 351 320 25 226 Mobil: +49 174 3 088 861 lars.rokitta@feedbackstr.com Kai Hoffmann Phone: +49 351 320 25 225 Mobil: +49 176 2 1828 445 kai.hoffmann@feedbackstr.com www.feedbackstr.com Ihre Ansprechpartner: Feedbackstr – Simple Enterprise Feedback Management. All rights reserved Spectos GmbH 2001-2015.

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