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CS 6750
Human-Computer Interaction
Fall 2009
Keith Edwards
keith@cc.gatech.edu
Agenda
• Introductions
– Me
– You
• Administrative stuff…
• HCI Overview
– Objectives
– Principles
2
Introductions
• Instructor
– Keith Edwards
– College of Computing
– Coordinator of GT’s Computer
Science Ph.D. program
– Associate Director, GVU
• Research areas
– Human-network interaction
– Usable security
– Social impacts of technology
– Advanced interaction techniques
• Formative experiences…
– Industry – PARC, Sun, …
3
Introductions
• Your turn
– Undergrad degree and background?
– Work experience?
– Why interested in an HCI class?
– What best skill do you bring to a project team?
4
Course Information
• Books
– Human-Computer Interaction, by Alan Dix, Janet Finlay, Gregory Abowd, and Russell
Beale. Prentice Hall, 2004.
– The Design of Everyday Things, by Donald Norman. Currency/Doubleday, 1990.
• Web
– http://www.cc.gatech.edu/classes/AY2010/cs6750_fall
– Syllabus & Class Info
– Schedule
– Assignments
– T-square (class shared webspace)
– HCI resources
5
Course Information
• Grading
– Group project, 4 parts (45%)
• More details soon...
– Mid-term exam (15% total)
– Note: no final
– Homeworks (30% total)
• One week to do, likely 4 over the semester
– Participation (10% total)
• Class involvement and peer review
• Includes project involvement/effort
6
Resources
• Previous courses, courses elsewhere, info on the web
• HCI Digital Library
• Books
• Web sites
• Standards documents
• Go further
– Move beyond lectures & book
– Further courses
– Step into research
7
HCI
Here we go…
HCI What? HCI Why?
• What happens when a human and a computer
system interact to perform a task?
– task - write document, calculate budget, solve equation, learn about
Bosnia, drive home, make a reservation, land a plane...
• Why is this important?
1. Computer systems affect every person
2. Safety, satisfaction, utility is critical
3. Product success depends on ease of use
9
Interfaces in the Real World
• Not just computers!
– VCR
– Wristwatch
– Phone
– Copier
– Car
– Plane cockpit
– Airline reservation
– Air traffic control
– Running shoes!
10
Goals of HCI
• Allow users to carry out tasks
– Safely
– Effectively
– Efficiently
– Enjoyably
11
Usability
• Crucial issue in this area!
• Combination of
– Ease of learning
– High speed of user task performance
– Low user error rate
– Subjective user satisfaction
– User retention over time
12
HCI How?
• How do we improve interfaces?
1. Educate software professionals
2. Draw upon fast accumulating body of
knowledge regarding H-C interface design
3. Integrate UI design methods & techniques
into standard software development
methodologies now in place
13
UI Design/Develop Process
• Tao of User-Centered Design
– Analyze user’s goals & tasks
– Create design alternatives
– Evaluate options
– Implement prototype
– Test
– Refine
14
DESIGN
USE &
EVALUATE
IMPLEMENT
Above All Else…
• Know the User!
– Physical & cognitive abilities (& special needs)
– Personality & culture
– Knowledge & skills
– Motivation
• Two Fatal Mistakes:
1. Assume all users are alike
2. Assume all users are like the designer
15
Design Evaluation
• “Looks good to me” isn’t good enough!
• Both subjective and objective metrics
• Some things we can measure
– Time to learn
– Speed of performance
– Rate of errors by user
– Retention over time
– Subjective satisfaction
16
Course Overview
• Human abilities
• Evaluate an existing system
(without involving users)
• Design for success
• Dialog & interaction styles
• Evaluate your design (with users)
• Special topics
– CSCW, InfoVis, Ubicomp, Agents, Audio
17
Upcoming
• History & Frameworks of HCI
• Project info
• Futuristic scenarios
• Design of Everyday Things (DOET)
• Start reading...
– DFAB (note order of chapters)
– DOET 18
Group Project
Semester-long team effort
Group Project
• Design and evaluate an interface
– 0 - Team formation & topic choice
– 1 - Understand the problem space
– 2 - Exploring the design space
– 3 - Prototype
– 4 - Evaluation
• Main 4 parts worth ~10% each
• Presentation, documentation ~ 5%
20
Group Project Details
• Part 0 - Topic definition
– Identify team & general topic
– Create web notebook (on T-square)
– Suggestion: Pick a population and pick a
technology; check out intersection
• Part 1 - Understanding the problem
– Describe tasks, users, environment, social context
– What are implications for design?
21
Group Project Details
• Part 2 - Design alternatives
– Storyboards, mock-ups for multiple different
designs
– Explore, push boundaries of design space
– Explain decisions
• Part 3 - System prototype & eval plan
– More detailed prototype (semi-working ok)
– Plan for conducting evaluation
22
Group Project Details
• Part 4 - Evaluation
– Conduct formal evaluation with example users
– Use appropriate methods
– Analyze results of evaluation
– Characterize what’s working and what’s not
23
Presentations
• Midterm poster session
– Feedback on ideas, whole class period
– After Part 2 (near midterm)
– Other students and “expert” gallery (hopefully)
• Final poster session (2 days)
– Week 15 of the semester
24
Project Teams
• 2 people
– You decide (or I will!)
– Diverse is best!
– Consider schedules
– Use the T-square web space:
• Immediately post ideas for general topics, populations,
technologies, etc.
• t-square.gatech.edu
• Cool project and team name 25
Project Topics
• Semester theme: “Innovative Interfaces in
Everyday Life”
– ?? What does this mean ??
• General Topic:
– “Phase 0” of the project
– Set up web notebook on T-square
26
What Makes a Good Project
• Typically:
– Access to domain experts & users
– “Real” clients
– Interesting human issues
– Rich domain for design
• Theme has a LOT of range for topics
27
Previous Topic Ideas
• Mobile/handheld (cars, tour guides, etc.)
• Wedding planner
• GIS
• Calendar agent (speech)
• Audio / Web sites
• Domain that you know well
28

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1-intro.ppt

  • 1. CS 6750 Human-Computer Interaction Fall 2009 Keith Edwards keith@cc.gatech.edu
  • 2. Agenda • Introductions – Me – You • Administrative stuff… • HCI Overview – Objectives – Principles 2
  • 3. Introductions • Instructor – Keith Edwards – College of Computing – Coordinator of GT’s Computer Science Ph.D. program – Associate Director, GVU • Research areas – Human-network interaction – Usable security – Social impacts of technology – Advanced interaction techniques • Formative experiences… – Industry – PARC, Sun, … 3
  • 4. Introductions • Your turn – Undergrad degree and background? – Work experience? – Why interested in an HCI class? – What best skill do you bring to a project team? 4
  • 5. Course Information • Books – Human-Computer Interaction, by Alan Dix, Janet Finlay, Gregory Abowd, and Russell Beale. Prentice Hall, 2004. – The Design of Everyday Things, by Donald Norman. Currency/Doubleday, 1990. • Web – http://www.cc.gatech.edu/classes/AY2010/cs6750_fall – Syllabus & Class Info – Schedule – Assignments – T-square (class shared webspace) – HCI resources 5
  • 6. Course Information • Grading – Group project, 4 parts (45%) • More details soon... – Mid-term exam (15% total) – Note: no final – Homeworks (30% total) • One week to do, likely 4 over the semester – Participation (10% total) • Class involvement and peer review • Includes project involvement/effort 6
  • 7. Resources • Previous courses, courses elsewhere, info on the web • HCI Digital Library • Books • Web sites • Standards documents • Go further – Move beyond lectures & book – Further courses – Step into research 7
  • 9. HCI What? HCI Why? • What happens when a human and a computer system interact to perform a task? – task - write document, calculate budget, solve equation, learn about Bosnia, drive home, make a reservation, land a plane... • Why is this important? 1. Computer systems affect every person 2. Safety, satisfaction, utility is critical 3. Product success depends on ease of use 9
  • 10. Interfaces in the Real World • Not just computers! – VCR – Wristwatch – Phone – Copier – Car – Plane cockpit – Airline reservation – Air traffic control – Running shoes! 10
  • 11. Goals of HCI • Allow users to carry out tasks – Safely – Effectively – Efficiently – Enjoyably 11
  • 12. Usability • Crucial issue in this area! • Combination of – Ease of learning – High speed of user task performance – Low user error rate – Subjective user satisfaction – User retention over time 12
  • 13. HCI How? • How do we improve interfaces? 1. Educate software professionals 2. Draw upon fast accumulating body of knowledge regarding H-C interface design 3. Integrate UI design methods & techniques into standard software development methodologies now in place 13
  • 14. UI Design/Develop Process • Tao of User-Centered Design – Analyze user’s goals & tasks – Create design alternatives – Evaluate options – Implement prototype – Test – Refine 14 DESIGN USE & EVALUATE IMPLEMENT
  • 15. Above All Else… • Know the User! – Physical & cognitive abilities (& special needs) – Personality & culture – Knowledge & skills – Motivation • Two Fatal Mistakes: 1. Assume all users are alike 2. Assume all users are like the designer 15
  • 16. Design Evaluation • “Looks good to me” isn’t good enough! • Both subjective and objective metrics • Some things we can measure – Time to learn – Speed of performance – Rate of errors by user – Retention over time – Subjective satisfaction 16
  • 17. Course Overview • Human abilities • Evaluate an existing system (without involving users) • Design for success • Dialog & interaction styles • Evaluate your design (with users) • Special topics – CSCW, InfoVis, Ubicomp, Agents, Audio 17
  • 18. Upcoming • History & Frameworks of HCI • Project info • Futuristic scenarios • Design of Everyday Things (DOET) • Start reading... – DFAB (note order of chapters) – DOET 18
  • 20. Group Project • Design and evaluate an interface – 0 - Team formation & topic choice – 1 - Understand the problem space – 2 - Exploring the design space – 3 - Prototype – 4 - Evaluation • Main 4 parts worth ~10% each • Presentation, documentation ~ 5% 20
  • 21. Group Project Details • Part 0 - Topic definition – Identify team & general topic – Create web notebook (on T-square) – Suggestion: Pick a population and pick a technology; check out intersection • Part 1 - Understanding the problem – Describe tasks, users, environment, social context – What are implications for design? 21
  • 22. Group Project Details • Part 2 - Design alternatives – Storyboards, mock-ups for multiple different designs – Explore, push boundaries of design space – Explain decisions • Part 3 - System prototype & eval plan – More detailed prototype (semi-working ok) – Plan for conducting evaluation 22
  • 23. Group Project Details • Part 4 - Evaluation – Conduct formal evaluation with example users – Use appropriate methods – Analyze results of evaluation – Characterize what’s working and what’s not 23
  • 24. Presentations • Midterm poster session – Feedback on ideas, whole class period – After Part 2 (near midterm) – Other students and “expert” gallery (hopefully) • Final poster session (2 days) – Week 15 of the semester 24
  • 25. Project Teams • 2 people – You decide (or I will!) – Diverse is best! – Consider schedules – Use the T-square web space: • Immediately post ideas for general topics, populations, technologies, etc. • t-square.gatech.edu • Cool project and team name 25
  • 26. Project Topics • Semester theme: “Innovative Interfaces in Everyday Life” – ?? What does this mean ?? • General Topic: – “Phase 0” of the project – Set up web notebook on T-square 26
  • 27. What Makes a Good Project • Typically: – Access to domain experts & users – “Real” clients – Interesting human issues – Rich domain for design • Theme has a LOT of range for topics 27
  • 28. Previous Topic Ideas • Mobile/handheld (cars, tour guides, etc.) • Wedding planner • GIS • Calendar agent (speech) • Audio / Web sites • Domain that you know well 28