The User Focused
Online Library
Cheryl Wolfe Brian Walton
wolfec@hillsboroughcounty.org waltonb@hillsboroughcounty.org
Principal Librarians
Tampa-Hillsborough County Public Library

Goals of User Experience
Design for your users

Goals of User Experience
Know your users

Make it easy
Goals of User Experience

Goals of User Experience
Consider all the touchpoints

Goals of User Experience
Be empathetic

Principles of User Experience

The tools of User Experience
● Analytics package
● Webserver and authentication data
● Vendor-supplied statistics
● Online comments
● Stakeholder feedback

What we can learn about the user

What we can learn about the user

What we can learn about the user

What we can learn about the user

What we can learn about their habits

What we can learn about their habits

What we can learn about their habits

What we can learn about their habits

What we can learn about their habits

What we did

What we did

Resources
The New Library User Experience - TBLC Webinar May 27,
10 AM
http://uxchecklist.github.io
The User Experience - TBLC Webinar June 3, 12PM http://affect.media.mit.edu/pdfs/05.larson-picard.pdf
http://libux.co
“Don’t make me think” by Steve Krug
http://weareinflux.com/ux-resources-inspiration/
“Useful, usable, desirable” by Aaron Schmidt
www.usability.gov “Mobile first” by Luke Wroblewski
http://uxdesign.com “Content strategy for the web” by Kristina Halvorson
http://designthinkingforlibraries.com “Just my type” by Simon Garfield
http://rosenfeldmedia.com/books/the-user-experience-team-
of-one
Revising prose” by Richard Callahan
“The user is always right” by Steve Mulder

Thank you!
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