11. Consumers..
Victims of marketing plans
Respond in predictable ways
Fit neatly into segments
Rationally buy
Follow linear journeys
Can always buy more goods
People..
Call the shots
Change behaviours frequently
Have mosaic identities
Emotionally buy
Do not follow prescriptive paths
Seek experiences more than goods
28. Peak End
Pleasure
Time
Most favoured experience
Least favoured experience
Comparing two experiences
Psychological theory developed by
Daniel Kahneman and Barbara Fredrickson
Find focus:
Peak End
Rule