Insurance - Customer Communication Challenges (Infographic)
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Insurance - Customer Communications Challenges • Information Management- Customer feedback through multiple sources: Difficult to consolidate, classify & access for intelligence. • Enabling auditable documentation process- Cross-functional, cross-hierarchical audit to ensure the correct messaging, compliance, & branding standards • Technical Challenges - Old legacy system producing documents in dated look and feel, limited or no capabilities for modern delivery methods • Budgetary constraints in upgrading to integrated CCM platforms FCI' CCM as Managed Services empowers organizations with services delivered on leading edge CCM platforms that solves all the above challenges and many more.
