An Innovative approach to our Employee Leadership Development: A Journey Map
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This document outlines Coutts & Co's THiNK Leadership Programme, which was created in partnership with Mindflick to develop future leadership skills. The programme involves a 2-year embedding process including workshops on emotional intelligence, critical thinking, and high performance teams. An initial pilot with 3 cohorts of 14 leaders saw positive results including improved staff survey scores and increased critical thinking. The programme aims to help leaders understand their people, create psychologically safe environments, and develop strengths-based leadership. It also seeks to reinvigorate Coutts' culture of learning.
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An Innovative approach to our Employee Leadership Development: A Journey Map
- 1. AN INNOVATIVE APPROACH TO OUR LEADERSHIP DEVELOPMENT A JOURNEY MAP Head of Learning & Professional Development , Coutts & Co Claire Foy
- 2. 2 BACKGROUND THiNK Leadership Programme Peter Flavel CEO of Coutts & Adam Banks (2016 - Present time) 328 years Traditional Values Modern Approach Purpose Led Diverse Clients Long term Employees Leadership Engagement
- 3. 3 FUTURE LEADERSHIP SKILLS THiNK Leadership Programme 1. Creativity 2. Emotional Intelligence 3. Critical Thinking 4. Growth Mindset to Learning 5. Judgement & Decision Making 6. Interpersonal Communication Skills 7. Inspirational 8. Diversity & Cultural Intelligence 9. Technology Skills 10. Change Ready
- 4. 4 LEARNING CULTURE THiNK Leadership Programme Proposed Future Research Gap Fill GapEngagement Toolkit One size fits all Mandatory Leaders by Behaviour Previous
- 5. 5 THE ASK THiNK Leadership Programme • Helping our leaders understand the people they lead • Create psychologically safe environments • Maximise their own and others’ strengths. Increase engagement • Personal and interpersonal effectiveness, • Problem-solving, • Strategic thinking, • Overall adaptability. Create world-class leaders of the future: • Create relevant, contextual, and actionable learning opportunities. Reinvigorate the culture of learning
- 6. 6 COURAGEOUS COLLABORATION THiNK Leadership Programme • Small new company • Dr Mark Bawden & Dr Pete Lindsey • World of elite sport • Excellent track record • Not ex-financiers • Not training company • Psychology tool combining behavioural style with mindset
- 7. 7 2 days EQi Workshop 1 day High Performance Teams Workshop 1 day Pig Wrestling Workshop 1 day Super Strengths Workshop Host Psychological Safety Team Session THE JOURNEY THiNK Leadership Programme 2 year embedding programme Spotlight De- brief every direct report Reframe Problems share with team Super Strength identification of reports
- 8. 8 THiNK leadership programme CULTURAL SHIFT • Pilot first • Creative language • Selection process • Respected leaders first • Taken out of work environment • Offered not mandated • Waitlist created Create Interest EMAIL INVITATION “Congratulations, you have been selected by Exco to enrol in one of the first three cohorts of the THiNK Leadership Programme. This programme has been specifically designed in partnership with Mindflick® who have a background in the world of elite sport, and have blended together cutting-edge performance psychology and people development This programme will change the way you THiNK as a leader, support you in building a better knowledge of yourself, your team, super-strengths, problem solving and decision making, and will enhance the way you influence change. The THiNK programme is a large investment into you as a team leader, so dedication is required to ensure you commit to attend the full journey and complete the programme. Your line managers have been advised and are fully supportive of this.”
- 9. 9 THE THINK ROLL OUT THiNK Leadership Programme Pilot 3 cohort of 14 leaders NPS 9.3 Staff survey +16 Roll Out 140 Leaders 1400 individual reports 18 months Embed 46 Team Sessions 12 Town Halls 250 Coaching Interactions 12 Pig Wrestles Feedback Leaders Staff Survey Exco
- 10. 10 RESULTS THiNK Leadership Programme • Four key staff survey metrics • New Language • Covid-19 wellbeing & resilience success so far Increase engagement • Critical Thinking example • One process change - 4 extra mortgage cases per week (circa £810k each). • Approx. £130 million in mortgages retained in • Circa £324k in arrangement fees Create world-class leaders of the future: • High NPS • Leaders comments “…this was the best course of its type that I have ever been on”, and “…far and away the best training day I have ever done at Coutts in over 10 years”. • Demand outstripped supply Reinvigorate the culture of learning
- 11. 11 KEY LEARNINGS THiNK Leadership Programme • Slow down & research • Reflect on past offerings • Intuition not instinct • Time to THiNK & learn Pace • Experts in specifics • Cross industries Collaborate • Make bold decisions • Challenge expectations & push boundaries Bravery • Use creative language • Selection process with limited space • Tough stakeholders first Create Interest • Persevere against the pressure • It is business is not personal • Keep FLEXing your style Resilience • Full embedding process - essential • Variety of approach • Repeat, repeat, repeat…. Follow Up
- 12. 12 QUESTIONS THiNK Leadership Programme Claire Foy Head of Learning & Professional Development Coutts & Co Email: claire.foy@coutts.com
Editor's Notes
- To get key influencers behind the programme and create an internal sense of momentum, people in senior leadership roles were selected to take part in the first cohort. After the success of this cohort rippled throughout the business, noise got back to other leaders about the relevance, excitement, and difference of THiNK. Following the success of this initial cohort, the programme continued to be rolled out across the business, taking a phased approach. The scope of the programme is now spreading beyond what we initially anticipated. It is now our intention to put all leaders within private banking through THiNK, having achieved 70% so far. It has also resulted in the development of a Sales programme (called ‘CLiCK’) building on the tools used in THiNK, ensuring a common language is spread throughout the business. The growth of THiNK could not be achieved without the backing of the ExCo. Key members of the board, including Coutts’ CEO Peter Flavel, backed THiNK with a tangible commitment, investing £325,000 and over 5600 business hours into the programme. This has been the biggest investment Coutts has made in L&D since the financial crash of 2008, with the ExCo continuing to support the extended roll-out of THiNK. Furthermore, the ExCO have also incorporated the frameworks, language, and thinking provided by THiNK into the way they make business decisions.