In this webinar, Evernym's Jamie Smith and Andrew Tobin discuss how verifiable credentials and digital wallets can reduce fraud, automate workflows, and transform customer experiences across the travel and hospitality industries.

1. Verifiable Credentials
For Travel & Hospitality
September 2, 2021
@evernym | www.evernym.com

2. Andy Tobin
Managing Director, Europe
Jamie Smith
Sr. Director, Business Development
Today’s presenters

3. On the agenda
What are verifiable credentials?
Why digital wallets?
The customer experience opportunity
How are VCs being used today?
Getting started with digital wallets and credentials
Q&A

4. What are verifiable credentials
and digital wallets?

5. The digital equivalents of the paper
documents we use everyday

6. We can add credentials to a ‘digital wallet’
✓ Portable & shareable
✓ Immediately verifiable
✓ Tamer-proof
✓ Secure
✓ Private
✓ Trusted

7. We can share any data, anywhere
Digital city pass - immediate discounts on local tourist attractions -
even when booking over the phone or online

8. We can share any data, anywhere
Digital city pass - immediate discounts on local tourist attractions -
even when booking over the phone or online
Boarding pass or airline lounge card - access member-only benefits

9. We can share any data, anywhere
Digital city pass - immediate discounts on local tourist attractions -
even when booking over the phone or online
Boarding pass or airline lounge card - access member-only benefits
Car rental agreement - for express check in and registration

10. We can share any data, anywhere
Digital city pass - immediate discounts on local tourist attractions -
even when booking over the phone or online
Boarding pass or airline lounge card - access member-only benefits
Car rental agreement - for express check in and registration
Travel visa document - prove entry requirements

11. Why a digital wallet?
A familiar example:
COVID-19 health data

12. It’s easy to use paper certificates
Although...
● Long queues with paper or clumsy
upload experiences
● Harder to verify
● Only lets you share specific data

13. But these are not digital...

14. But these are not digital...
...so the data is put on our mobile device.

15. With personal data inside the QR code
● Only contains specific & fixed health & personal data
● Must share all data - even if it’s not required
● Requires presentation of another ID document
● Easy to track - unique serial numbers
● Clumsy customer experience
● Mostly face-to-face (or a difficult ‘upload’ event)
● Not really safe - who’s asking?

16. ...the personal data is actually inside a QR code
But these are not digital...

17. Instead, give customers a digital wallet
● Selective sharing - only what’s needed & Y/N responses
● Different data from different sources - ‘one tap’
● Copy/cloning protection & binding to other ID docs
● Hard to track across contexts - ‘anti-surveillance’
● Seamless customer experiences - no forms
● Can share data remotely - before arrival
● Private and secure - data on device & can audit requests

18. Most ‘health passes’ put health & personal data in a QR code
Data stored within the QR code only
● Can only contain specific health data
● Must share all data
● Easy to track - unique serial numbers
● Clumsy customer experience
● Mostly face-to-face (or requires a difficult ‘upload’ event)
● Not really safe - who’s asking?

19. IATA & Good Health Pass propose a digital wallet
Data stored within the QR code only Data held in digital wallet
+ Identity
+ Boarding pass
+ Loyalty
+Tickets
+ Travel disruption
… limitless opps
● Can only contain specific health data
● Must share all data
● Easy to track - unique serial numbers
● Clumsy customer experience
● Mostly face-to-face (or requires a difficult ‘upload’ event)
● Not really safe - who’s asking?

20. A digital wallet becomes
useful for anything

21. Travelers can hold and share key health documents
Issues digital test result
HOLDER
An Individual / Identity Owner
ISSUER
E.g., COVID Test Lab
Proves test result
Proves test result
Proves test result
VERIFIER
E.g., Airline, Hotel, Restaurant

22. But with a digital wallet,
travelers can receive ANY data
Issues reservation
Issues test result
Issues car rental agreement
HOLDER
An Individual / Identity Owner
ISSUERS
E.g., COVID Test Lab, Government,
Car Rental, Restaurant
Issues driver’s license

23. Issues reservation
Issues test result
...and then share it with ANY organization
Seamless data sharing by combining attributes from multiple credentials
Issues car rental agreement
HOLDER
An Individual / Identity Owner
ISSUERS
E.g., COVID Test Lab, Government,
Car Rental, Restaurant
Issues driver’s license
Proof of age + reservation
Car rental + license
Gov’t ID + test result
VERIFIERS
E.g., Airport Lounge, Restaurant,
Car Rental

24. Issues reservation
Issues test result
...without having to ‘phone home’
Issues car rental agreement
Issues driver’s license
Proof of age + reservation
Car rental + license
Gov’t ID + test result
No integration
between issuer and verifier
No intermediaries
accessing your data

25. But there’s more!
Multi Factor Auth &
Passwordless Log-In
Secure Peer-to-Peer
Messaging
● Travelers can LOG IN to
websites with their wallet
● Organizations can p2p
message with travelers - direct
to wallet

26. Open ecosystem based on open standards
Open standards Open standards
Open standards
Open standards
Vendor A
App Provider B
Open Source Tool E
Digital Platform C
Vendor D

27. A day in the life of a more trusted future
Reimagining common travel experiences
with a digital wallet

28. Sign In With Connect.Me
Log in
● One tap ‘log-in’ to an online travel agent or
your favorite airline’s website
● No more usernames or passwords to
remember and secure

29. Sign In With Connect.Me
Log in
● One tap ‘log-in’ to an online travel agent or
your favorite airline’s website
● No more usernames or passwords to
remember and secure
Book
● Securely share your identity, payments and
loyalty data
● Flight, hotel, and car rental - one tap from
digital wallet

30. Advanced passenger information
● Share COVID-19 test result before leaving home
- with airline or government
● No more long lines or physical paper exchange
33

31. Advanced passenger information
● Share COVID-19 test result before leaving home
- with airline or government
● No more long lines or physical paper exchange
Express car/hotel check-in
● Prompted to share passport and COVID status
with both car rental and hotel
● Express one-tap check-in
34

32. Flight interruption
● Connecting flight gets delayed
● Notified in real-time by airline
● Secure message sent to your wallet
● Receive a digital pass & drink voucher for the
VIP lounge
● ‘Automated workflow’ created instantly by
customer service reps

33. Receive offers
● While traveling, receive secure message
about a guided tour offer
● Accept right from the wallet - ‘instant
checkout’
● Receive tour booking credential
● Share it directly with the tour guide next
morning
36

34. Car rental
● Receive car rental agreement as a credential
● On airport arrival, head straight to the car
● Use NFC to open the car and collect keys
○ Traveler challenged for the specific rental
credential
● No more waiting in lines

35. Isn’t this all just
futuristic jazz hands?

36. The IATA Travel Pass
Enabling the safe reopening of
global travel by enabling
travelers to simply and securely
store and manage certifications
for COVID-19 tests or vaccines.
In pilot by:
● 75+ airlines
● 150 routes
● 1,000+ labs

37. And it doesn’t stop there.
● Vaccination credentials
○ Ingest EU Green Pass - ‘EU DCC’
○ England, Qatar, Singapore ++
● Boarding pass
● Passenger locator forms
● Loyalty data

38. Mobile SDK
Verified passport
Secure, private proof
Secure, private proof
Secure, private proof
COVID-19 test result
Test lab
Airline
Border
Authority
Airport
Health & Travel
Credentials
Verity Flow Verity Flow
Powered by Evernym

39. Growing momentum
● UK NHS Staff Pass
○ Employment credentials for >1.3M
healthcare employees
● The Bonifii Member Pass
○ Member credentials for US credit
unions
● Lumedic Connect
○ Patient-centric health records used by
select Providence hospitals

40. Getting started

41. Mobile SDK
Issue any data
as a credential
Verity Flow Verity Flow
Empower your
customers or employees
with a digital wallet
YOUR
LOGO
YOUR
LOGO
Solutions for every use case
Request and
verify any data
YOUR
APP

42. The world’s leading verifiable credentials platform
White-label our digital wallet app (Connect.Me)
Embed digital wallet capabilities into your existing app (Mobile SDK)
Issue any credential, to any customer (Verity Flow)
Integrate with your customer, CRM and employee systems (Verity APIs)
Verify credentials remotely and in-person (Verity Flow)

43. Coming soon: Verity Flow
Join the waitlist for our upcoming
no-code product, Verity Flow:
www.evernym.com/verity-flow/
● What’s your use case
● We’ll schedule a call
● More workflows coming

44. Thanks for joining us today!
For more information on verifiable credentials,
please visit www.evernym.com.