IT Service Catalog - Service Taxonomy What services do we offer? How do we organize them? How can we make them "customer-centric?" What is a good starting point? Successful IT Service Catalogs have well-organized services. The services taxonomy, or framework is the key to organizing and managing your services effectively. Please join us to learn how to build a good service taxonomy in 4 logical steps, as well as 3 key mistakes to avoid. We will also briefly demonstrate our beautiful and innovative customer-centric IT Service Catalog (built on ServiceNow).