Factory of the Customer Training Defect value map function valuemap parameters model

1. W W W . F A C T O R Y O F T H E C U S T O M E R . E U

2. 22/10/2018 New Normal Companie 2

3. •We believe in a smart and
sustainable connected world
where the “new normal”
becomes the way of live.
Vision
22/10/2018 New Normal Companie 3

4. 4
Smart
Technolog
y
Smart
Knowled
ge
Smart
Organisati
on
New
Normal
Learning to see.
Automation
(self creating)
Learning to think
Autonomation
Self-awareness
Learning to adapt.
Synergetisch
Self-organising or
self-adapting
22/10/2018 New Normal Companie
Factory of the Customer:
3 directions

5. The Factory of the Customer:
• Function & Defect Value map:
• parameter and function model

6. Example of Defect Value Map
New Normal Companie
This graph provides insight into
the money that can be spent to
improve quality, but is not used
for an analysis! Mistakes are not
independent of each other !!

7. Example of Function Value Map
This graph provides insight into
the money that can be spent
and which technologies are
most important

8. Example of Parameter model
Klanten
Fysische Locaties
Openingsuren
Zone
(order)
Volledigheid (intern order)
Route
(orderlijst)
Laadvermogen
(vrachtwagen)
Tijd rit
(route)
Chronische File
(verkeer)
Sporadische File
(verkeer)
Omzet
(order)
Verwachte
Levertermijn (order)
Aanwezigheid
(onderdeel)
Legt vast
(informatie)
bepaalt
(informatie) Aantal stuks
(order)
Effectieve levertermijn
(order)
doorlooptijd
bepaalt
(informatie)
verslechtert
(informatie)
Verhoogt/verslechtert
(informatie)
belemmert
(informatie)
genereert
This graph provides insight
which parameters are
connected from internal to
external customers