Comprehensive customer experience management for contact centers. Building blocks are Multichannel Integration, Visual IVR, intelligent IVR, Notification system and Voice biometrics.
Comprehensive customer experience management for contact centers. Building blocks are Multichannel Integration, Visual IVR, intelligent IVR, Notification system and Voice biometrics.
Nemertes 2010 pilot house awards ip telephony 2 (4)jasonjking
ShoreTel was recognized as the industry leader for IP Telephony, ahead of all competitors in all categories. For the seventh consecutive year, random customers surveyed by Nemertes industry analysts, resulted in those customers rating ShoreTel the highest for Technology, Customer Service, Value and Overall.
This presentation provide a brief overview of Compuware's Mobility Center of Excellence. Compuware is enabling customers to realize the benefits of a value-driven mobile strategy by delivering commercial quality mobile applications.
Cloud Computing is in its infancy, but ITCandor is measuring it. In this presentation Martin Hingley sizes the UK medium-sized corporate IT market and analyses the developing 'political' issues among users and suppliers.
Nemertes 2010 pilot house awards ip telephony 2 (4)jasonjking
ShoreTel was recognized as the industry leader for IP Telephony, ahead of all competitors in all categories. For the seventh consecutive year, random customers surveyed by Nemertes industry analysts, resulted in those customers rating ShoreTel the highest for Technology, Customer Service, Value and Overall.
This presentation provide a brief overview of Compuware's Mobility Center of Excellence. Compuware is enabling customers to realize the benefits of a value-driven mobile strategy by delivering commercial quality mobile applications.
Cloud Computing is in its infancy, but ITCandor is measuring it. In this presentation Martin Hingley sizes the UK medium-sized corporate IT market and analyses the developing 'political' issues among users and suppliers.
Peter Lanfermann Vodafone D2 LTE deployment in GermanyErwann Thomassain
Peter Lanfermann Vodafone D2 LTE deployment in Germany - slides from the latest Amdocs InTouch Business Forum that took place in Singapore in June 2011
Jenkins as the Test Reporting FrameworkNitin Sharma
Test Reporting Framework are the ultimate utilities reached by very few companies in the world likes of google & facebook.
It require significant investment in terms money and resources. To optimize on both we tried the approach of extending Jenkins for the same purpose.
We like to share our experiences with respect to this journey. We will talk about different cahllenges we faced in doing so and how we solved them.
We strongly believe that other startup can use our experience and get benefit from this immensely.
Building the Test Automation Framework - Jenkins for TestersWilliam Echlin
http://www.TestManagement.com: Module 2 of a six module course on building the test automation framework. This second module looks at how to implement Jenkins in the test environment.
This is a project designed by Eya Jbali, a student of Third Arts. She was asked to produce a summary, using ICT, of the extracts of the gift of magi, by O.Henry. This is a form of recognition to publish her project and inspire her peers to design creative projects.By the way, all the pictures were drawn by Eya.Who said literature can't be inspirational?
I'd appreciate if you leave a comment on the slideshow. You are free to use to use the information as long as you mention the source although I would not be able to share the originals with you since it is not under my ownership alone.
This presentation provides an overview of the activity of the Comarch Telecommunications Business Unit, the portfolio of products and service for service providers (telecom operators), basic data about the company as well other aspects of Comarch business within the telecom industry.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
3. • National Provider of • Based in Bellevue, WA ; • #49 on Information Week
voice, messaging and 42K Employees Top 500 IT Orgs
data services
• Winner of JD Power • Top 100 CIO Magazine
• $21.3 Billion in Revenue Awards for Customer
in 2010 Service, Retail • Top 100 Computerworld
BPTW
• 33.7 Million Customers • Fortune Top 100 Best
Place to Work
Confidential and Proprietary Information of T-Mobile USA
6. The Total Cost of Quality to your Business
Cost of
good quality
Cost of
poor quality Total cost of
quality
Confidential and Proprietary Information of T-Mobile USA
8. Quality Assurance & Testing Costs
20% Cost of
good quality Defect Correction
Revenue Leakage & Improper Billing
Lower conversion rates on the web Retail and Field Service Costs
Excess Hardware Costs HotfixPatch Deployment
Churn caused by Production Defect Correction
80% poor Customer
Experience Campaign Damage
Cost of
Litigation & Penalties Warranty Costs poor quality
Increased Customer Support Costs
Liability Damage to Brand
Security Breaches
10. Empowering Quality Delivery Top Ten
1 Commitment to Quality
2 Independent voice for Quality
3 Understanding business and technical risk-reward trade-offs
4 Defect prevention and early detection
5 End to End Customer Experience Testing
6 Operationalize and automate repeatable tasks
7 Standardize and simplify processes, tools, and methods
8 Manage by facts
9 Continuous process improvement
10 Build and maintain a high performing QA team including employees & partners
Confidential and Proprietary Information of T-Mobile USA
11. A Partnership Journey
2000
T-Mobile selects
Amdocs Billing &
Amdocs OGS
Confidential and Proprietary Information of T-Mobile USA
12. A Partnership Journey
Oct 2009
2008
Amdocs selected as
T-Mobile’s EIT Strategic
Partner of the Year
Customer Satisfaction
Sept 2009
T-Mobile selects Amdocs for
testing data center migration
Nov 2008
2007 - 2008 T-Mobile partners
T-Mobile partners with with Amdocs for Billing
2000 Amdocs Turnkey Managed Services
T-Mobile selects Services Customer &
Amdocs Billing & Billing Migration for
Amdocs OGS SunCom Acquisition
Confidential and Proprietary Information of T-Mobile USA
13. 17 Feb 2011
A Partnership Journey 3 Feb 2011
Customer Satisfaction
Jan 2010
Wireless Customer Care Performance
Billing Accuracy and 2011
Clarity
July 2010
Oct 2009
2008 Customer Care
Amdocs selected as Performance
T-Mobile’s EIT Strategic
Partner of the Year
Nov 2010
Customer Satisfaction
Amdocs begins End To End Testing for T-Mobile’s
key customer applications
Oct 2010
Amdocs delivers Non-Production Infrastructure
Sept 2009 Managed Services
T-Mobile selects Amdocs for
testing data center migration
Nov 2008
2007 - 2008 T-Mobile partners
T-Mobile partners with with Amdocs for Billing
2000 Amdocs Turnkey Managed Services
T-Mobile selects Services Customer &
Amdocs Billing & Billing Migration for
Amdocs OGS SunCom Acquisition
Confidential and Proprietary Information of T-Mobile USA
14. Weighing your Options
• Superior Value
Reduced
• Flexible Shoring Model
cost
• Industry Best Practices
Common
• Industry Experience
Staff Augmentation Shortened time
Vendor • Onsite Leadership
to market
MANAGED • Agility / Dependability
SERVICES • Team Synergy
Improved
PARTNER • Methodology
quality
• SLAKPI’s
Confidential and Proprietary Information of T-Mobile USA
15. Leadership Commitment
and Strong Partnership…
Empower Quality Delivery!
Confidential and Proprietary Information of T-Mobile USA
16. BETTER QUALITY BETTER BUSINESS
Decrease Testing Costs Increase EBIDTA REDUCE
Increase Testing
Increase Subscribers
Effectiveness
Increase Test Environment Increase System
Uptime Availability
Decrease Defect Rejection Total cost of
On-time Delivery
Ratio quality
Reduce Customer
Reduce Escaping Defects
Care Costs
Increase Testing Quality Reduce Churn
Confidential and Proprietary Information of T-Mobile USA
17. T-Mobile wins JD Powers
award Again!
Confidential and Proprietary Information of T-Mobile USA
18. Thank
You!
Confidential and Proprietary Information of T-Mobile USA