The letter from Richard D'Cunha expresses satisfaction with the Integra software designed by PC Plus for freight forwarders. Aeronautic Freight Systems has found the software to be user friendly and its integration with accounts helps control outstanding debts and credits. D'Cunha requests moving ahead to offer clients track and trace abilities on their website. He also commends PC Plus for providing value for money and an online customer service that Aeronautic Freight Systems uses regularly.