Chatbots are, Artificially intelligent computer systems that converse with humans using natural language. We are discussing here for impact of chatbots in eCommerce. How chatbot evaluated and what are the current chatbots categories.

1. Automation
&
ChatBots
For
E-Commerce
Team-03
2014/ICT/12
Madhavi Jayarathne
2014/ICT/15
Erandra Jayasundara
2014/ICT/45
Buddhika Weerasekara

2. ChatBot
Chatbots are,
Artificially intelligent
computer systems
that converse with
humans using natural
language
!2

3. Initially created,1960
Simulate the human conversation
for the purpose of entertainment.
But Today, chatbots are abundant and
offer sophisticated services
!3

4. Current ChatBots :
Have more practical
applications
due to
improvements in data/
text mining and
machine learning
methods.
!4
The main purpose of
current chatbots is
to increase
productivity.
Common Domains:
-information
retrieval
(Q & A systems)
personal assistance
-e-commerce

5. How Do ChatBots Work?
Natural Language
Processing
Text systems interpret user
input as a “bag of words”, each
word considered independent of
the others
Discourse Analysis
Developing a rational, coherent
discourse from multiple user
inputs
Identifies and evaluates patterns
within a series of texts
Creates relationships between
sentences and entities
!5

6. Ontology
Chatbots automatically create
ontologies
An ontology is a model for
describing an entities properties
and relationships
In this example, the system
understands that the user likes
movies
Sentence
Completion
chatbot system has understood
the user’s input, it must
generate an appropriate
response
!6

7. ChatBot Use-Cases
Customer
Support
One of the most
efficient,
Quick &
Cost effective
Ways of
responding to
customer queries.
Productivity
Serve as an inter-
committee
messaging system
which can also be
used to share data
& files.
Social
You could also
create fun bots
that sends jokes or
suggestions to user
on demand.
This could increase
the brand
preference for your
business.
Commerce
Your Chatbot can
also help customers
discover new
products and
collections with
ease.You can also
enable users to buy
products and/or
available services
easily on such a
platform
7

8. What can a ChatBots can do
for your E-commerce website
Answer
effectively
an unlimited
amount of
web users
at the same
time.
They are
automated.
They can chat
for hours
without the
need of
human
supervision.
provide 24/7
support.
Response time
is instant- in
any time zone.
cheaper
option than
paying
employees
!8

9. THANK YOU !