Can we create an interactive course to build the tele-calling skill of the team?
Denunciar
20 de Sep de 2012•0 gostou•452 visualizações
Can we create an interactive course to build the tele-calling skill of the team?
20 de Sep de 2012•0 gostou•452 visualizações
Baixar para ler offline
Denunciar
Educação
Tecnologia
Recomendados
How to teach interns about some basic rules of banking procedures? Enhance Systems Pvt. Ltd.
How the Virtual Classroom System Works? Enhance Systems Pvt. Ltd.
Can a elearning course run smoothly on low bandthwidth? Enhance Systems Pvt. Ltd.
Can we create a elearning module for sales cum loyalty program?Enhance Systems Pvt. Ltd.
What is elearning??Enhance Systems Pvt. Ltd.
Screen Shot of our project based on Techincal Training for a Leading BankEnhance Systems Pvt. Ltd.
Mais conteúdo relacionado
Mais procurados
Rapid User Manual and Document generationEpiance Software Pvt. Ltd.
Amazon Webstore Developersvxplore123
Screen shot of Module (Certification Engine) of Our projectEnhance Systems Pvt. Ltd.
Can we make a learning elearning module to run through a CD? Enhance Systems Pvt. Ltd.
Wordpress chapter1Arifa Orfan
Your First WooCommerce StoreBryce Adams
Similar a Can we create an interactive course to build the tele-calling skill of the team?
Can we create an interactive tool to plan succession of senior staff of the o...Enhance Systems Pvt. Ltd.
screen shots of demo of elearning course based on Time ManagementEnhance Systems Pvt. Ltd.
How to create elearning courses explaining the working of Softwares (Microsof...Enhance Systems Pvt. Ltd.
Can my English course be translated to Tamil language?Enhance Systems Pvt. Ltd.
Boost Your Career: Get Cloud-Trained and CertifiedSalesforce Developers
Cut Through The Noise - COL_UKRoger Courville
Mais de Enhance Systems Pvt. Ltd.
Learning for the learning industry from the Corona epidemicEnhance Systems Pvt. Ltd.
Peace revoltsEnhance Systems Pvt. Ltd.
Recalling an article written on North Korea in Mar 17Enhance Systems Pvt. Ltd.
Recalling a past article on Learning for the learning industry: US and N. Kor...Enhance Systems Pvt. Ltd.
Trends for the learning industry from the forest fires in CaliforniaEnhance Systems Pvt. Ltd.
Immediate Needs: Trends for the learning industry from Trump’s talks with Dem...Enhance Systems Pvt. Ltd.
Último
Accounting with Drones - Sri Akshay - 23COMD60Kumarasamy Dr.PK
WGPC Scoring Rubric TechSoup.pdfTechSoup
Mass spectrometry- full lecture DRZIAMUHAMMAD2
Induction Session - 2023.pdfGDSCBanasthaliVidyap
'RAY'-volution (Akademos-2021).pdfAshishBagani2
Forensic Accounting PPT - INCHARA J.M - 23COMA24.pptxKumarasamy Dr.PK
![clinical Neuroanatomy_of_ventricular_system_ and CSF suparna[1]-1.pptx](https://cdn.slidesharecdn.com/ss_thumbnails/clinicalneuroanatomyofventricularsystemandcsfsuparna1-1-230924035820-cf8de8bc-thumbnail.jpg?width=1600&height=908&fit=bounds)
Can we create an interactive course to build the tele-calling skill of the team?
- 9. Statement choice SWF Plays after vo Website : www.enhancelearning.co.in
- 10. Customer response. SWF Plays after audio Website : www.enhancelearning.co.in
- 14. If you want more information about E-learning or Enhance Systems, contact us on the following details Website : www.enhancelearning.co.in (feel free to visit our website for demos on our completed projects) Email: prashant.khanna@enhancelearning.co.in learning@enhancelearning.co.in
Notas do Editor
- Telleselling Skills Builder is a program designed to provide call handling skills to outbound telle callers.
- The program starts by introducing the challenges in telleselling. This is preceded by the program inviting the learner to think of the possible challenges.
- The process starts by providing the sales process mapped to the customers decision making process. This is done through concepts, scenarios and quizzes.
- The program then takes the learner through the eight steps of a call. Again, this is handled through concepts, role plays and examples.
- Let us see an example of the way scenarios are provided.
- As pre-call preparation, the learner is offered a simulation of the application, supported by instructions, to retrieve customer data. Based on this, the learner would make the call.
- The learner is invited to identify the significant information on the custoer.
- The case data leads to some quizzes for the learner.
- The in-call process is handled through a simulated environment. The program offers tips based on which the learner makes a choice of the statement that should be made to the customer.
- The conversation moves ahead with varying customer responses coming up based on the learner’s statement selection.
- Quite like a real-life situation, here also the end result of a call could be negative. The mentor come up with the outcome and feedback.
- The learner can review the entire call. The program provides the statement choices that were available at the stage, the choice made by the learner and the best choice possible. This is even supported by a feedback on the option the learner had made at each stage.
- The learner also has to take some non-mentored cases, wherein the program tips are not provided and the case is timed. The program is enriched with voice over audio.