Dobiquity is a cloud-based platform that helps hospitality and tourism enterprises to improve business performance by replacing inefficient manual processes with user-friendly web and mobile apps. Our first three apps were launched in May 2015 and allow operators to enhance the quality of the customer experience. Additional apps to help manage important tasks such as On-the-Job Training, Stocktaking etc. will be launched regularly so the suite of apps will continuously expand. Each app digitises an important business task and also provides comprehensive reporting features to aid performance measurement and guide decision-making.

1. Helping Hospitality and
Tourism SMEs Make the
Move to Digital
Overview

2. Overview
1. Challenges and benefits of making the
move to digital
2. How Dobiquity can help drive business
improvement
3. A Dobiquity Walkthrough

3. Challenges and Benefits of
Making the Move to Digital

4. General Points on the Digital Economy
Source: National Digital Strategy Ireland

5. SME Digital Infrastructure
In 2014, only a fifth of Irish SMEs have
invested in cloud computing solutions and 60% of
micro-firms haven’t invested in any digital infrastructure.
McCann Fitzgerald Corporate Outlook 2014

6. Why Not?
Fear of the Unknown
Security/Stability Concerns
Happy with the Status Quo
Too busy to research options

7. Benefits of Making the Shift
“For businesses, greater digitisation supports
increased revenues, lower costs and
better access to customers…”
Source: Report on Ireland’s Digital Future

10. Conclusion
Digitisation is a step change even greater
than the internet. Companies that act now to build a
strategic digital
advantage will leave their counterparts
wondering what happened.
Source: Ernst & Young – The Digitisation of Everything

11. Options For Making the Move
Enterprise
Apps
Single-App
Solutions
Suite of Apps

12. How Dobiquity Can Helpdrive
business improvement

13. Dobiquity Initial Offering
Allows operators to self-
manage the mystery
shopper process.
Digitises the customer
feedback process
Streamlines the
measurement of employee
satisfaction using an online
survey tool.
Managing the
Customer
Experience

14. Who are our
customers and
what is our current
experience like?
Where can
improvement
s be made?
What is our
CX
Strategy?
How can we
implement
that
strategy?
How can
we
measure
progress
?
Where are
we
Now?
Where do
we want to
be?
How will we
know
we are
getting
there?
How
will we get
there?
Customer Experience (CX)
Management
Continuous Improvement

15. Our Goal is to Become A One-Stop-App-Shop
More apps to
come
Customer Focused Apps
Employee Focused Apps
Management Focused Apps
Processed Focused Apps

16. Dobiquity Walk-Through

17. Streamlined Website
• This is a bullet point
• This is a sub bullet

18. Competitive Pricing/Flexible Payment
• This is a bullet point
• This is a sub bullet

19. Easy Sign-Up and Free Trial
• This is a bullet point
• This is a sub bullet

20. User-Friendly Account Dashboard
• This is a bullet point
• This is a sub bullet

21. Knowledge Hub

22. Sample App in Action

23. Mystery Shopper App
• This is a bullet point
• This is a sub bullet

24. Clear Set-Up Instructions

25. Quick and Easy

26. Choose Survey Modules

27. Select Mystery Shopper

28. Confirm Survey

29. And It’s Ready …

30. The App

31. Easy to Navigate

32. Simple Rating & Indicators
Clear
assessment
options Professional
guidance
indicators

33. Photos & Comment Options

34. Comprehensive Reporting

35. Comprehensive Reporting

36. Similar set-up
and usage for all apps

37. Thank You!