Dynamics Day 2016 - The Internet of Things and CRM
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The connected world does not need to be a complicated world. The Internet of Things (IoT) is not about future predictions of billions or trillions of connected devices - it is here today, and it is a practical and applicable technology tool that many organizations are already using to generate ROI and drive efficiencies and insights.
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Dynamics Day 2016 - The Internet of Things and CRM
- 1. Internet of Things and CRM Sundeep Rehill (Empired) Sean Bedford (Empired)
- 2. Objectives of this session • Understand the potential for connected device applications • Visualise how integrated CRM and IoT applications can improve customer and service outcomes • High level view of what the immediate future looks like
- 3. What is this Internet of Things?
- 4. Is it this?
- 5. Is it this?
- 6. Is it this?
- 7. Connected things (devices) sharing data
- 8. Connected things (devices) sharing data POS Terminals Industrial devices ATMs Medical devices Automation Devices PCs/ Laptops Handheld Scanners Tablets Smart Phones Vehicles Buildings and Infrastructure Assets Chips Sensors LoB Assets Supply Chain Things Back Office Devices Plant Floor Devices
- 9. Potential economic impact: $4 trillion to $11 trillion a year in 2015
- 10. Adelaide's leading convenience retailer and the operator of On- the-Run (OTR), Smokemart & GiftBox retail sites with 160 stores nationwide.
- 11. The Problem • Regulation requirements for temperature of freezer and fridge containing food • Identify Failing / dysfunctional assets oPotentially leading to food spoilage, costly repairs, and asset downtime • Manual temperature monitoring oError prone, unreliable data oLabour intensive
- 12. The Solution • Consisted of: • Remote monitoring • Self Service Analytics • Predictive Maintenance
- 13. Connectivity Data Processes Analytics Things At its Core
- 14. Dynamics 365 and the Internet of Things Connected Field Service
- 15. Microsoft Dynamics 365 Common application platform: PowerApps, Microsoft Flow, Common Data Model Microsoft AppSource
- 16. 16 What Outcomes are we looking for? Improve the Customer Experience with remote monitoring and management combined with consumer sentiment to proactively engage with customers, and a comprehensive, integrated service approach to customer care Reduce Costs and Deliver Better Service with predictive maintenance and other advanced services that automate action, preempt equipment failure and provide a first-time fix every time Create High-margin Service Revenue by supporting the creation of end-to-end digital services and service-centric relationships that provide significant value for customers and high-margin revenue opportunity for you CustomerSite ! Install remote updates Usage Bulk order GlobalOps ServiceTech
- 20. The Great Tipping Wheelchair Azure IoT Hub Stream Analytics Dynamics 365 Connected Field Service Power BI