1.
Inspire,
Reward,
Perform
The Massive
Motivation Manifesto
Why the rules of
motivation are changing.

2.
Time to
step it up

3.
Let’s not kid ourselves.
Deep down, we all know
what massive motivation
looks like in the workplace.
It’s when your customers are happy and
become your biggest advocates.
It’s when your people are on fire -
individuals performing to their best and
working in unity in their team and with
other teams across the business.
It’s when sales teams are making those
extra calls and visits to smash their
targets, operational teams have an
unswerving attention to quality and
service and the whole company is alive
with ideas, energy and positive attitude.
It’s a game-changing commitment
which creates momentum to succeed.
It’s when work is enjoyable.
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4.
Starting Here
The rules have changed. People have changed.
So the way that we motivate them has to change too.
People want more choice. They want to be treated
as individuals. Their expectations are higher and old-
school motivation techniques are falling short.
Massive Motivation is our manifesto for change, and a
way to help you get back to higher-performing teams.
It’s time to re-motivate motivation itself.
So why
doesn't it
happen?

5.
Mind the gapNearly every business faces a motivation gap.
The 2016 Edenred Barometer found that around a
third of employees are unhappy at work. What’s more
over the past ten years, our other studies have found
motivation levels in the UK have remained static.
Organisations without massive motivation are missing
out on four powerful drivers of success.

6.
Dedication
It’s simple: motivated people do more and
get more things done. There’s a drive to do
great work and a pride in helping the business
succeed. Your people are committed because
they find their work rewarding and they know
it makes a difference.
Inspiration
Massive Motivation isn’t just about individuals
doing great things on their own. It’s about
people working brilliantly together. They may
be working for you but in their minds they’re
working for each other. It’s teamwork on a
different level – with exceptional results.
the ones who defeat
everyday problems
and go the extra mile
,,,,

7.
Perspiration
Big ideas
Doing a great job every day isn’t easy –
there’s always something which can get in
the way. Motivated people don’t see things
that way. They’re the ones who defeat
everyday problems and go the extra mile.
That’s because it matters to them as much
as it matters to the business.
Motivation drives empowerment and
empowerment gives people the opportunity
to think how they can work smarter. And it’s
this kind of environment which generates
the game-changing ideas which keep your
business ahead of the competition. It’s a place
where people speak up and they know they
will be heard.

8.
No more tell and yell
The rise of
generation 'meh'
Great
expectations
The old methods don’t work any more.
There’s a new breed of worker with fresh set
of expectations from their workplace.
Today’s workforce is more diverse than
ever. And for the first time, four generations
are working side-by-side. It’s a place
where the challenge isn’t just managing
millennials, it’s the fact that they are now
managing baby-boomers and Gen Xers.
Each of these generations has different
experience and career expectations. Fail
to understand the different motivations
of these groups and all you’ll be left with
is a new generation of workers who are
indifferent to you as an employer.
The age when ‘tell and yell’
leadership was enough to
get people working hard
is long gone. Research
shows that people want
managers who help them
feel like they belong in their
team and who empower
them to do the best job. It’s
relationships, not targets
that matter when it comes
to motivating people.

9.
Recognition matters The hyperconnected employee
Our workplaces increasingly rely
on collaboration in teams which are
geographically dispersed. Some meet rarely,
some never at all. Employees consistently tell
researchers that the single most important
motivator isn’t money, safety or pressure
that drives people at work: it’s the “power of
small wins”. This sense of working towards a
common goal and being recognised by their
leaders and peers for their contribution is at
the heart of massive motivation.
We all know it’s good to talk – and you can’t
motivate if you won’t communicate. So we
need fast, simple, frequent communications.
We need to keep everyone involved with
what we are trying to do. Employees need
to connect with customers, with each
other, with the employer brand. And in
our hyperconnected world, where our
employees can’t live without their mobile,
yet leave their desk phone ringing, we
have to find new ways to communicate;
we need schemes that not only fit in with
but also exploit the devices, platforms and
technologies that employees prefer to use.
Communication is often the difference
between a good motivation programme
and a great one.
We need to keep
everyone involved with
what we are trying to do
,,,,

10.
There aren't enough great people
With one in four jobs in the UK going unfilled, according
to the UK Commission for Skills and Employment,
employers who want to thrive have to be at the top of
their game when it comes to attracting and retaining their
people. Motivated employees make a difference because
they are more committed and therefore more likely to
stay with an organisation – they also help attract the
employees you need for the future.
Whichever way you look at it, the message is clear – if you
want to build an organisation, motivation is what will help
you stand out.

11.
Carrot
Go
beyond
the
Inspire Reward Perform

12.
Go for it...
How to make
Massive Motivation
happen Getting Massive Motivation
in your organisation just
needs hard work and a
clear plan in three areas.

13.
Inspire
Setting and hitting targets is critical to every
business. The thing is that while targets might
motivate you, you can’t assume they mean the
same to your people.
To build massive motivation you need to go
beyond talking about targets, but inspire with a
vision, a journey, a plan and the prize for getting
there. You need inspirational leadership and a
consistent, motivating management approach
that is focused on building a culture and
environment for success.
Massive motivation comes when you inspire your
people to compete, achieve and succeed. You
are transparent about what you want to achieve
and there’s a trust that you are all in it together.
This means being clear about the things your
people need to do in order to hit your targets. It
also means going out of your way to show you’re
on their side and explain how you’ll support your
people.
Massive Motivation requires leaders and
managers with the right skills, passion and
beliefs.
inspire with a vision, a
journey, a plan and the
prize for getting there
,, ,,

14.
Reward
Massive Motivation is something which only
grows if you nurture it. You have to spot the
times when people work hard to achieve your
goals, show recognition for a job well done and
give timely praise.
The best managers and leaders do this
instinctively; they know how to do this and
encourage individuals to praise each other too.
But you can’t assume the rest – and that’s the
majority of managers – will get it right.
To build Massive Motivation you need to
build a culture of recognition, a combination
of top-down and peer-to-peer recognition,
an environment where effort, hard work and
success is celebrated openly. You need a plan
and framework for the way you’ll recognise
great performance. This is how you build an
environment of transparency, trust and fairness
which encourages your people to perform. It lays
out your expectations around the behaviour that
matters.
Reward is the pivotal link between inspiration
and great performance. Get it right, and you
will build a powerful movement of positive and
successful behavior and attitude. Getting it
right means delivering reward and recognition
that is timely, personalised, appreciated and
communicated in a sincere and motivating way.
Build a culture of recognition
where effort, hard work and
success is celebrated openly
,, ,,

15.
Perform
Recruit the right people, train and develop
them, and provide them with the right tools and
processes to operate. Add in inspiration and
reward and you have a powerful plan for high
performance and success.
The ultimate driver for Massive Motivation is
better business performance. That also means
measuring what is working – and what isn’t.
This isn’t just about progress against targets or
simply asking whether people feel motivated.
You need to find out whether your people
and their managers are behaving differently:
do people understand what they need to
do to help the business succeed? Are teams
working effectively – and if so why? What are
your managers doing to help? And are they
being recognised for their hard work? And, are
your customers experiencing and noticing the
difference? And your shareholders and wider
stakeholders too!
Massive Motivation only stays alive when you
listen and learn from your people, making
the changes which can help them work more
effectively.
Massive Motivation is creating a momentum and
movement for success.
Massive Motivation is differentiating the high
performing individuals, teams and organisations
from the average.
Massive Motivation is what you need.
It’s not just about feeling
motivated – it’s about
performing differently
,, ,,

16.
Ask yourself
Contact
Where is your biggest motivation challenge?
Is it next week, next month of next year?
Do you need to fire up a sales team, or lift
the whole company?
Are you refreshing a scheme – or starting
from scratch?
Call: 0844 2645469*
Visit: www.edenred.co.uk
*Calls cost 5p per minute plus your phone company’s access charge
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Twitter https://twitter.com/Edenreduk
LinkedIn http://uk.linkedin.com/company/edenred-uk-group-

17.
Choices, choicesThere’s no such thing as a typical employee,
customer or channel partner. Individuals have
more power than ever, and demand more choice,
whether in their personal life or their relationship
with work.
To truly motivate, you need to not only recognise
them for who they are, but reward them
appropriately. Choose the reward schemes that
work for them, and they’ll work better for you.
Compliments Voucher
Compliments Card
Incentive Award Card
Ticket Restaurant
Compliments Experiences
Compliments Passport
Single Store Vouchers & Cards
Compliments Select
Social Recognition
Webcentiv
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