Session 3 EPR Annual Conference 2021- Digital Transformation - Learning from COVID19, looking to the future

1. Joe Cullen, Tavistock Institute
and Arcola Research ,
01/10/21
Solutions for digital
inclusion – the MEDICI
project
“This document reflects the views only of the authors, and the European Union cannot be held responsible for any use which may be made of the information contained
therein.”
MEDICI - Agreement number: LC-00943537. This project is co- funded by the European Union
EPR Annual Conference 2021
1
29/09/2021

2. MEDICI - Agreement number: LC-00943537. This
project is co- funded by the European Union
2
THE CONTEXT
EPR Annual Conference 2021
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3. MEDICI - Agreement number: LC-00943537. This
project is co- funded by the European Union
‘Dual Exclusion’
• 14% of people in the EU-28 have never used the
internet
• Evidence of a ‘digital divide’ driven by four main
factors: geography, age educational status and
income
• OECD data shows internet activities carried out by
users with tertiary education is on average 58%
higher than those with lower education levels
• UK’s Office of National Statistics (ONS) showed that
more than a third of the poorest children do not
have the internet at home nor a computer, whereas
children from the wealthiest homes all had internet
and computer access
• Social inequalities and exclusion are amplified by
digital exclusion
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ACCESS
QUALITY
DIGITAL
EXCLUSION
USAGE

4. MEDICI - Agreement number: LC-00943537. This
project is co- funded by the European Union
COVID-19
29/09/2021 EPR Annual Conference 2021 4
Source: New Scientist
More than 87% of the world’s
student population—over 1.5
billion learners in 165
countries—have been affected
by the temporary closure of
educational institutions
(UNESCO, 2020).
• Unprecedented disruption of work, life and
well-being
• Acceleration of impact of digital technologies
• Online Shopping
• Contactless Payments
• Remote Work
• Distance learning
• E-Health
• Supply chains
(WEF, 2020)
BUT
• Older people more at risk
• Remote and rural areas disadvantaged
• People with poorer backgrounds can’t
afford the technology - many families
from poorer backgrounds unable to do
home education

5. MEDICI - Agreement number: LC-00943537. This
project is co- funded by the European Union
The Problem
• Digital media and tools potentially powerful
assets to help vulnerable and disadvantaged
people play a full part in the digital society
• But all the data show that disadvantage
(geography, age, income, education) prevents
vulnerable people from taking advantage of its
opportunities
• Result- ‘dual exclusion’ – now amplified by
COVID
• Action needed at local, regional, national level to
ensure ‘no-one is left behind’
• Actions are fragmented – and the evidence base 5
EPR Annual Conference 2021
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6. MEDICI - Agreement number: LC-00943537. This
project is co- funded by the European Union
MEDICI Objectives
• Produce and share Interactive catalogue of DI good practices
and online map of Europe
• Identify areas where no initiatives exist to tackle digital exclusion
and where vulnerable people are therefore more at risk of
exclusion
• Help different stakeholders become aware of what already has
been developed and implemented
• Help stakeholders to put more effort in areas that are identified
as gaps and avoid duplication
• Reinforce DI information exchange among different
stakeholders from public, private and civil society sectors.
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EPR Annual Conference 2021
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7. MEDICI - Agreement number: LC-00943537. This
project is co- funded by the European Union
7
THE APPROACH
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8. MEDICI - Agreement number: LC-00943537. This
project is co- funded by the European Union
8
Some Key Definitions
“ways to ensure that everybody can contribute
to and benefit from the digital economy and
society” (Digital Single Market Strategy for Europe.
COM/2015/0192)
Digital Inclusion
Connectivity
Usage Capabilility
Quality of Use
Best Practice “a practice that has been proven to work well
and produce good results, and is therefore
recommended as a model” (UN FAO)
Good results
Deserves to be shared
Can be learned from
“groups that experience a higher level of social
exclusion than the general population” (DG
Employment, Social Affairs and Inclusion)
Vulnerable People
Disabilities
Elderly people
Marginalised youth
Unemployed/ ocial Problems
Migrants
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9. MEDICI - Agreement number: LC-00943537. This
project is co- funded by the European Union
EPR Annual Conference 2021
Implementing the approach
9
270+ DI Good
Practice
Cases
29/09/2021

10. MEDICI - Agreement number: LC-00943537. This
project is co- funded by the European Union
MEDICI - Agreement
number: LC-00943537.
This project is co- funded
by the European Union
www.digitalinclusionforall.eu
“This document reflects the views only of the authors, and the European Union cannot be held responsible for
any use which may be made of the information contained therein.”
The Types of Good Practice
(N=270)
INNOVATIVE
Promising & well-
prepared
New
Piloted & Mapped
73%
EFFECTIVE
Evaluated
Evidence of positive
change on relevant
outcomes
19%
REPLICABLE
Evaluated
independently at
least twice
Outcomes
attributed to
intervention
8%

11. MEDICI - Agreement number: LC-00943537. This
project is co- funded by the European Union
29/09/2021 EPR Annual Conference 2021 11

12. MEDICI - Agreement number: LC-00943537. This
project is co- funded by the European Union
EPR Annual Conference 2021 12
Target Group
Disadvantaged Young
People
In schools, or not in
formal education
Intervention type
Aimed at young people excluded from school or
who can’t afford technology. Provides mentor-
supported training to enable young people to
acquire skills to develop their own Apps – right
through to marketing them
Outcomes
200,000 students
4,270 schools
71% of students improved their
coding and programming skills.
74% have improved confidence.
68% more interested in starting
their own business.
65% more interested in working in
the technology sector.
29/09/2021

13. MEDICI - Agreement number: LC-00943537. This
project is co- funded by the European Union
13
OUTCOMES
EPR Annual Conference 2021
29/09/2021

14. MEDICI - Agreement number: LC-00943537. This
project is co- funded by the European Union
MEDICI - Agreement
number: LC-00943537.
This project is co- funded
by the European Union
www.digitalinclusionforall.eu
“This document reflects the views only of the authors, and the European Union cannot be held responsible for
any use which may be made of the information contained therein.”
0,0
2,0
4,0
6,0
8,0
10,0
12,0
14,0
16,0
18,0
20,0
UK
trans-EU
Belgium
Spain
Portugal
Non
EU
France
Germany
Romania
ireland
Poland
Latvia
Hungary
Italy
Lithuania
Netherlands
Czech
Republic
Bulgaria
Finland
Sweden
Denmark
Estonia
Greece
Malta
Slovakia
Austria
Luxembourg
Croatia
Cyprus
Slovenia
%
Distribution of Practices by Country

15. MEDICI - Agreement number: LC-00943537. This
project is co- funded by the European Union
MEDICI - Agreement
number: LC-00943537.
This project is co- funded
by the European Union
www.digitalinclusionforall.eu
“This document reflects the views only of the authors, and the European Union cannot be held responsible for
any use which may be made of the information contained therein.”
Migrants
3%
Disabilities
5%
Older
7%
Unemployed
9%
At risk youth
16%
Multiple
60%
Practices by Target Group
National
12%
Local
21%
International
25%
Regional
42%
Practices by scale of implementation
Policy
23%
Service
65%
System
9%
Other
3%
Practices by Implementation Type

16. MEDICI - Agreement number: LC-00943537. This
project is co- funded by the European Union
MEDICI - Agreement
number: LC-00943537.
This project is co- funded
by the European Union
www.digitalinclusionforall.eu
“This document reflects the views only of the authors, and the European Union cannot be held responsible for
any use which may be made of the information contained therein.”
Operational Staff
Total 33,904
Min 1
Max 26,000*
Average 289
Target Group reached
Total 17.4m
Min 2
Max 3.4m
Average 95,790
0
10
20
30
40
50
60
Not known 1 to 5 6 to 10 11 to 20 21 to 50 51 to 100 over 100
%
People Involved
Staff Target Group
* 26,000 is Orange Foundation global staff – without this average is 65 and total is 7904
m EU DE pop
age 65+ 39.0
YP at risk 0.5
Immigrant 0.4
Disabled 51.6
Unemployed 3.1
Total 94.6
0
20
40
60
80
100
120
%
Digitally excluded reached
by MEDICI practices

17. MEDICI - Agreement number: LC-00943537. This
project is co- funded by the European Union
MEDICI - Agreement
number: LC-00943537.
This project is co- funded
by the European Union
www.digitalinclusionforall.eu
“This document reflects the views only of the authors, and the European Union cannot be held responsible for
any use which may be made of the information contained therein.”
0 10 20 30 40 50 60
Better attitudes to digital
Intend to set up business
Improved networking
Improved languages
Online safety aware
Improved soft skills & creativity
Increased awareness digital opportunities
Increased confidence
Seek educational opportunity
Job search intent
Increased digital skills
%
Beneficiary Immediate Outcomes
0 5 10 15 20 25 30 35
Increased use e-services
Financial gain
Increased digital inclusion
Increased social inclusion
Secured employment
Improved QoL/health
Increased access
%
Beneficiary Intermediate Outcomes

18. MEDICI - Agreement number: LC-00943537. This
project is co- funded by the European Union
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JOIN THE MEDICI COMMUNITY!
https://digitalinclusion.eu/

19. Thank you.
“This document reflects the views only of the authors, and the European Union cannot be held responsible for any use which may be made of the information contained
therein.”
MEDICI - Agreement number: LC-00943537. This project is co- funded by the European Union
EPR Annual Conference 2021
19
29/09/2021