Invitatio for the Good Practice Visit at PostNord

2. 2
 Host: PostNord
 Date: 10th October 2013
 Join and learn from two different companies
 WHY DO THEY USE EXCELLENCE?
― To create a common direction
― To stay focused on the strategy
 SPEAKERS
― PostNord
― EFQM
― Grundfos

3. PostNord AB is the parent company of the Group formed by the merger of Post
Danmark A/S and Posten AB.
PostNord = + + +
EFQM finalist in 2006
Recognised for Excellence
 Turnover 39 billions
 39.000 employees
 11 million letters
 400,000 parcels
 11,000 pallets of goods
 25 million residents and two million businesses in the Nordic region are served
every working day!
 All year long, around the clock, we work to assist our customers with world-
class communications and logistics solutions

4. A common method that will maintain focus on realising the Strategy – in a large and
merged company - will provide benefits;
 Strong leadership
 One common language
 One strategy tool
 Transperancy
 Performance management
 External focus
Three different Operational Units will show their business case of how
they have worked with PostNord Excellence. Each case will be presented
by the Head of the Operational Units

5. To ensure that the Strategic Roadmap 2015 is kept on
track, a common strategic tool was introduced at
PostNord. At the Good Practice Day, you will learn
about:
 How good leadership shows the direction to
employees to ensure execution of the strategy
 How common language and sharing of
knowledge can contribute to the merger of two
large companies across borders with different
cultures
 How a common evaluation process at PostNord
visualises the business unit others can learn from
in a merged business across borders (best
practices to deploy…)
 How the implementation can be done without
dozens of consultants
“How do we create a common direction, business
language and structure in a world where the
competition demands more and more agility and
optimisation?”
In Grundfos the answer to our challenges is a
relentlessly ambitious strive for excellence, which is
grounded in our value based thinking and behaviour.
During the 20 year long excellence journey we
have wound several international awards both in
Denmark, France, Germany and national awards in
many other countries – yet the excellence journey
will never stop.
We use the EFQM Excellence Model on a company
level, and the added value reinforce a culture of
excellence which implicit becomes present in
everything we do. Two examples of this are our
Leadership principles and Shop Floor Excellence
model, which we would like to share.

6. Welcome Finn Hansen, head of Group HR at PostNord
Introduction to EFQM Samuli Pruikkonen, Membership Manager at
EFQM
Why Excellence at Grundfos? Ebbe Ernst Christensen, Business Excellence
Consultant at Groundfos
PostNord Excellence Finn Hansen, Head of Group HR at PostNord
"Bringing Excellence to life in local
leadership”
Martin Von Horsten, Head of Distribution
”How Excellence works in practice in the
mail business”
Karlsson, Regional Manager
”How to begin – to practice excellence, step
by step”
Serbaz Shali, Manager Operations, PostNord
Strålfors
Dinner and conclusions from the day

7. The Event will take place at:
PostNord
Bernostorffsgade 36
DK – 1556 Copenhagen
 From Copenhagen Airport
You can go by train or by taxi.
The distance between Copenhagen Airport
and PostNord, is approx. 15 kilometers.
 Hotels:
― Vesterbrogade 11B,
1560 København, +4533311432 (approx 100
euro)
― Hotel Wakeup Copenhagen
Carsten Niebuhrs Gade 11, 1560 København,
+45 44 80 00 00 (approx 100 euro)
― Or look at:
http://www.alle-hoteller-i-koebenhavn.dk/
 For any other question
EFQM: Maialen maialen.fidalgo@efqm.org
PostNord: Hanne hvp@post.dk
Marianne mds@post.dk