Presentation during EENA2019 conference session on: Focus on solutions available on the market

1. Enabling agility in the PSAP and the
wider response to Emergencies
April 10th, 2019
Nick Chorley,
Director EMEA Public Safety & Security

2. The need for Agility
Architecting for Agility
HxGN OnCall Portfolio
• Integrated & Agile for Public Safety
Agenda
2

3. Urbanization is Posing Big Challenges for Municipal Authorities
Cities are growing at a pace greater than the ability of some governments to develop and maintain additional services.
3
84,2%
83,0%
77,0%
71,3%
56,3%
47,1%
81,8%
80,1%
73,8%
70,8%
48,8%
40,9%
North America
Latin America
Europe
Oceania
Asia
Africa
City Populations Worldwide
(% Urban Population)
2016
2030
4,03
5,06
0
1
2
3
4
5
6
7
2010 2015 2020 2025 2030 2035
Global Urban Population
(in Billions)
2016
2030
Source: United Nations: World Urbanization Prospects

4. Technology At The Frontline Of Urban Safety
4
• Public Cloud growth continues at a heavy
base with cloud traffic in APAC growing
~32%/yr through 2019
• SaaS business models will be the
predominant method of delivery
Too Hot
Just Right
Too Cold
Government agencies’ cloud
transition lags the broader market.
Speed to adoption could prove as a
competitive advantage.
• Proliferation of mobile devices driving
smartphone growth 15% into 2020
• Consumer IOT Connections growth of
2.5x into 2025. Industrial Connections
will increase 4.7x; all driving increase in
edge computing.
• IDC predicting big data & analytics
reaching $260B in 2022 with 12% CAGR
• Challenges from these Trends - Volume,
Variety, & Velocity (3vs)
The Challenges
Collaboration on safety is critical as a growing
number of systems are interconnected. City experts
stress the need to bring together gov’ts & the
community before threats to safely strike.
Safe city projects will continue to drive data
growth to tackle crime, monitor infrastructure,
and increase video surveillance.
IOT Connections
2017
2025
7.5B
25.1B
CAGR
16%
Source: GSMA Global Mobile Economy Report 2018
16,1
163
2016
2025
Big Data Volume
(Zettabytes/Year)
Cyber attacks resulting in security breaches up 27% YoY
43%
92%
158%
AWS
Azure
Google
Public Cloud Vendor Growth YoY

5. Types and Formats of Source Data are Growing
5
Video Evidence Sources:
▪ Body Worn Cameras
▪ CCTV/Surveillance Cameras
▪ Drones
▪ Dash Cameras
▪ Smart Phones
Digital Assets:
▪ Biometrics (i.e., fingerprints, facial recognition, shoe prints)
▪ Wearables
▪ Connected Car
▪ Social Media
▪ LDR
▪ 3-D Laser Scans of Crime Scenes
▪ Smart Weapons & Holsters

6. React to new public concerns - Accountability and Privacy are
Increasingly Important
6
▪ GPS Tracking
▪ Body Worn Cameras
▪ Artificial Intelligence
▪ CCTV Surveillance
▪ License Plate Readers
▪ Cell Site Location Data

7. ▪ Technology investments coming under
greater scrutiny
▪ Agencies must deliver performance and
value for the money
▪ Organizations have a sense of broad
objectives, but no solid model to
implement
▪ Need to avoid spend risks, such as
dead-end projects, infrastructure without
a specific purpose, and projects that are
too big to deliver
Increasing Budget Constraints

8. Transformation Pressures From NG111, Increasing Calls For Service, and
Increased Availability of Critical Data on Social Networks
▪ NG111 fundamentally changes the emergency services
communications paradigm
▪ PSAPs receiving variety of call types, including text,
images, video, IM
▪ Calls are accompanied with additional meta-data such
as enhanced location services information & additional
telematics data (i.e., health diagnosis)
▪ Additional data sent to first responders, including
images, video, and updated locations
▪ Calls for service are rising YOY, doubling every 8 years
• PSAP pressure – 80% of calls for service are not related to
any criminal offense (i.e., addiction, mental health issues,
domestic issues)
• Potentially critical information posted to Social Media and
cyber focused networks

10. Emergency Services Collaboration with Other City Organizations

11. Leverage components from our toolkit to provide solutions across
different workflows and end customers
With those end customers spanning responders across multiple
customer verticals (PS, Utilities, Transportation, Industrials)
Industry-Agnostic, Micro Services, ecosystem for Agility

12. 12
• Decrease effort and time to learn
• Decrease user errors, workarounds, and
frustration
• Decrease maintenance, support, and
documentation costs
• Increase ease of use
• Increase trust in system and their abilities
• Increase user satisfaction in their job
• Increase User Acceptance
User eXperience for User Agility

13. 13

14. Hexagon Xalt Framework for integration Agility
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VISUALIZATION UBIQUITOUS A.I.
CLOUD ENABLEMENT
EDGE CONNECTIVITYENTERPRISE INTEGRATION
MOBILITY
Xalt Framework
Enabler for Digital Transformation
▪ Cloud deployment flexibility and scalability of operations & data.
Orchestrated Microservice framework Cloud Analytics for Big/Fast Data
▪ Edge connectivity for all devices, Edge computing and Analytics, Edge
Networking
▪ Enterprise Integration for legacy connections, databases & IT systems.
Middleware for messaging, file, system and database connectivity and
transformation
▪ Lo-Code Mobile framework with Native iOS and Android plus Zero
footprint client. Network Optimized Visualisation of multiple 3D and 2D
georeferenced data sets
▪ Advanced Analytics everywhere

15. AnyShore: Collaboration at Scale for product development Agility
Brings the power of OpenSource inside
the company
▪ Reduces duplication
▪ Brings remote capabilities and regional
innovation to the nucleus (global)
▪ Provides access to core products for
regional contribution (leverages
creativity from the regions)
▪ Enables a common repository for
interfaces & add-ons

16. HxGN OnCall: Integrated Public Safety Portfolio
HxGN OnCall Analytics HxGN OnCall Records
HxGN OnCall Dispatch | Viewer
HxGN OnCall Dispatch | Essentials
HxGN OnCall Dispatch | Advantage
HxGN OnCall Dispatch | Call-Taker
HxGN OnCall Dispatch | Mobile Unit
HxGN OnCall Dispatch | Mobile Responder
HxGN OnCall Dispatch | Alarm
HxGN OnCall Dispatch | Video Responder
HxGN OnCall Dispatch | (Various Addl Modules)
HxGN OnCall Analytics | Dispatch Essentials
HxGN OnCall Analytics | Dispatch Advantage
HxGN OnCall Analytics | Records Essentials
HxGN OnCall Analytics | Records Advantage
HxGN OnCall Analytics | Dispatch Data Warehouse
HxGN OnCall Analytics | Records Data Warehouse
HxGN OnCall Analytics | Power Visuals
HxGN OnCall Dispatch
HxGN OnCall Records
HxGN OnCall Records | Jail
HxGN OnCall Records | Explorer
HxGN OnCall Records | Mobile Patrols
HxGN OnCall Records | Mobile Bookings
HxGN OnCall Records | Mobile Accident Diagrams
HxGN OnCall Records | Mobile Field Reporting

17. HxGN OnCall Suite for flexible and agile licencing
HxGN OnCall Suite
Viewer
Essentials
Advantage
HxGN OnCall
Dispatch
HxGN OnCall
Records
HxGN OnCall
Analytics
Mobile Solutions
✓
✓
✓
✓
✓
✓
▪ Modules offer pricing flexibility
▪ Built to reduce service costs
▪ Thin-client is easier to administer
▪ GUI configuration tools reduces
configuration costs
▪ Map provider solution simplifies
the map-build process
▪ Better localization tools
▪ Intuitive UX reduces training costs

18. Product Running On Managed By
HxGN OnCall Deployment Options – for growth agility
Customer
Customer Selected Cloud
Customer On-Premise
HxGN
OnCall
HxGN
OnCall
HxGN
OnCall
Customer
“By 2021, hyper-agile architectures will be mainstream, with 80% of application development on cloud platforms using
microservices and cloud functions.”
– IDC

19. OnCall Dispatch
• Delivered on-premises or in
the cloud and accessed via
internet browsers and apps
• Adapts to rapidly changing
demands and technologies
more quickly and cost-
effectively
• Map centric
• Better decisions with
analytics and multi-source
situational awareness
• Clear information transfer to
mobile units, enhancing officer
safety
19

20. Concise, Dynamic Summaries of
PSAP Operations
Keeps control rooms and managers aware
of live operations and developing trends
without the cost and overheads
of custom development
Intergraph OnCall Dashboard

21. OnCall Dispatch | Smart Advisor – User agility under pressure
• Continuous embedded AI for CAD
• AI/ML agents constantly survey
operations & sense environment
• CAD becomes “aware”, intelligent,
and continuously learning
• Provides meaningful assistance,
recommendations in real-time
• Behind-the-scenes without human
intervention or specialist staff
• Solves dispatch challenges with
AI & ML, rather than rule-based
programming
21

22. The Connected Officer Vision - Agility in the wider response
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Command
•Major Event Planning
•Major Event Communication
Respond
•Dispatch
•Situational Awareness
Resolve
•Paperwork
•Queries
•Tasks
Submit
•Data Format &
Transformation
•Data Submission
•Data Retrieval
Report
•Tactical stats
•Measure Strategic
Outcomes
Connected
Officer
Puts the officer at the heart of development
Considers workflows across apps & systems in the field
Creates SI apps that are aware of & share information with other
installed SI apps
Acknowledges that third-party system integration is critical to
successful workflows
Provides measurement of workflow success

23. When you want to abate violent crime,
you can no longer wait seven days for the
weekly crime analysis meeting.”
Dennis Kato
LAPD Deputy Chief
IACP 2017
“

24. OnCall Analytics: Agility to think and answer questions
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▪ Reduce Crime and Optimize Resources:
Enable data-driven policing by providing advanced
data exploration and analysis tools for crime
analysis.
▪ Spatial Analysis & Playback:
View data over time and geographical area,
including multi-unit automatic vehicle location
(AVL) status, speed, and more, to better
understand incidents and perform crime analysis.
▪ Legitimacy and Approval:
Provide appropriate and publicly consumable
information regarding crime, incident, and
operational data to better inform the public and
gain support from politicians and local leaders.

25. Summary
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As a solutions provider to
global agencies, Hexagon’s
portfolio promotes
collaboration between
organizations and the
growth of Safe Cities
Agility for the PSAP to
support key industry and
market trends -
urbanization, cloud
adoption, mobility, IOT and
data growth with underlying
application security
Clear vision and path to
grow together with our
customers and jointly meet
the needs of citizens by
investing in the right
solutions to solve real world
problems

26. Thank You
26
Nick Chorley
Director EMEA Public Safety & Security
Hexagon Safety & Infrastructure
M: +44 (0)7977 256792
E: nick.chorley@hexagonsi.com
hexagonsafetyinfrastructure.com | LinkedIn | Facebook | Twitter