1. Duwaraganathan N.S.B
Mobile : +91-9442048938
E-mail : duwaraknsb@gmail.com
OBJECTIVE:
Seeking a varied and challenging system administration position requiring new and creative
applications of technology to solve functional problems.
GENERAL QUALIFICATIONS:
Can offer a diverse and eclectic background in IT Helpdesk, system administration,
implementation, IT Infrastructure Operations and Maintenance, customer support, and
internal help desk support. Demonstrated proficiency in optimization of legacy projects, IT
Security operations, Asset management, IT Operations database management, Vendor
management, Team Handling, support for LAN and NW administration and troubleshooting
layer 1/2/3 issues.
TECHNICAL SKILLS:
Operating System : Windows XP, VISTA, 7, 8.1
Windows Server 2003, 2008, 2012
Servers : ATAE Blade Servers, Disk Arrays.
Equipment’s : EPBAX Systems (ALCATEL, CORAL)
Video Conference (Life Size Intellicon), Printers.
Software Tools : Microsoft Office 2003, 2007, 2010, 2013 & Active Directory
EXPERIENCE:
07/2013-07/2015 IT Helpdesk (IT Infra Operations & Maintenance), IBM -
Sistema Shyam Teleservices Limited (MTS). (Future Focus InfoTech
& Net Connect Pvt Ltd as Payroll’s)
Worked at onsite IT Helpdesk engineer as a team member and handling multiple servers, epbax
systems, video conference systems in the zonal offices with Windows 7 & windows server 2008,
2012 involved in installation, security policies, user/group administration, configuring file
sharing techniques, data backup, troubleshooting problems in operating system and involved in
layer 1/2/3 networking support tasks for an Implementation of day by day IT Infra operational
support for business operations for client MTS (Sistema Shiyam Teleservices Limited).
 Implementation, Deployment and maintenance ofmultiple Windows systems and app
software across 2 locations totaling approximately 300 hosts
 Evangelized cross-department coordination of monitoring systems, running process,
scheduling and monitoring jobs
 To maintain Incident management and SLA levels provide end user support or on call support.

2.  Manage TAT for the end user issues and support.
 Ensure high availability ofall production web platforms, troubleshoot and resolve any issues
as they occur also took responsibility for the end-to-end release management process; monitor
Networks routers, switches, servers Wi-Fi Access points, MPLS & PRI.
 Rotated 24/7 on-call support and expertise in remote administration using Telnet,VPN,
Remote Desktop Connection.
 Each and everything should be documented in ITSM.
 Managing issues in cisco vpn end user services and Active Directory.
 Handling IT Asset database management.
 Expertise in implementation of Raid 0& Raid 1 in server installation.
 Expertise in laptop desktopprinter & Microsoft Office issues.
 Expertise in implementation and configuration of Video Conferencing system.
 Expertise in implementation and configuration of EPBAXsystem for fixed voice line’s.
 Manage audio bridge line (Meet Me) configuration on the EPBAXsystems.
 Installation and trouble shooting of Anti-Virus & Sylink file.
 Manage Script files for end user services.
 Installation and trouble shooting of network printers.
 Handling data backups from the servers.
PROJECTS:
C3 BR Project:
During this onsite support on MTS created and implement a project for the client branded retail
showroom points on Tamilnadu circle. The project C3 to communicate, control and connect all
the non-domain systems through a cisco vpn service to create a separate local security and
group policies for providing a user rights for his user account. Create and run a script to copy
the wallpaper from the FTP and then copied in the end user system hard disk and then create a
task for set us default wallpaper as copied image to set a unique wallpaper to all BR Showroom
systems on Tamilnadu circle.. Create and run a VB script to know the end user system network
details. Install a web sense and firewall tool in the end user system to protect & avoid harmful
Trojan, Malicious virus affects from the internet. Create a separate domain Email Id and then
configured in the outlook on end user systems. Now this project was successfully implemented
in the Tamilnadu circle it includes 10 zonal locations.
Security Surveillance Project:
During this onsite support on MTS implement a security surveillance project through web
hosting using a cisco web-ex systems flash a videos on projections it was successfully
implemented for the support of Tamilnadu Police for the festivals in Palani Thaipoosam,
Tiruvanamalai Chitra Pournami, Karthigai Deepam, and then Chidhambaram Natiyanjali.
08/2012 - 06/2013 Technical Support Engineer (System Engineer), Silicon Info Solutions
Worked as a Technical Support Engineer for customer issues and queries. Handling
desktop, laptop, printer, scanner, UPS, hard disk and motherboards with Windows XP, Vista
7 & Windows Server 2003& 2008. To provide the customer support within a TAT.
 Installation, Deployment and maintenance of Desktop, Laptop, Printer and UPS.
 Expertise in Small Office Network Configuration.

3.  Expertise in laptop, desktop, Printer & scanner issues.
 Expertise on the operating systems windows xp, Vista & 7.
 Each and every process should be documented.
 Expertise in Desktop Assembly and hardware issues.
 Manage customer databases.
AWARDS & ACHIVEMENTS:
I got 4 times EXTRA MILLER AWARDS from the client MTS during my onsite
performance and new project implementations.
SKILLS & KEYWORDS:
Windows Operating systems, epbax systems, video conferencing systems, Microsoft
office tools, cisco vpn, laptops, desktop computers, printers.
ACADEMIC PROFILE:
 B.E., in Computer Science and Engineering from Maharaja Prithivi Engineering
college Anna University Chennai ,Avinashi, Coimbatore with 6.05 CGPA .(April 2012).
 DCE in Diploma Computer Engineering from RVS polytechnic college DOTE
Chennai, sulur Coimbatore with 75.12%. (April 2009)
 HSC in Ayira Vaisiya Higher Secondary School, Paramakudi with 55% aggregate.
(March 2007)
 SSLC in Ayira Vaisiya Higher Secondary School, Paramakudi with 67.8% aggregate.
(March 2005)
PERSONAL PROFILE:
Fathers Name : BASKARAPADMANABHAN
Mothers Name : SUGUNADEVI
Date of Birth : 30/10/1989
Nationality : Indian
Languages Known : Tamil, English (Read, Write, Speak)
Marital Status : Single
Passport NoValid : K2504156 30-01-2022
Permanent Address : 3/842-d2 Second Street,
Bharathinagar,
Paramakudi-623 707
Ramanathapuram (dist.)
Tamilnadu,
India.
DECLARATION:
I hereby declare that the above particulars are true to my Knowledge.
Date: Yours Truly
Place:
(DUWARAGANATHAN)