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Burnout presentation

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Burnout presentation

  1. 1. BurnoutBurnout 1 The Comparison of Employee Burnout in a Mental Health Setting and a Correctional Facility Nadia F. Glover Mercer University
  2. 2. What is Burnout?What is Burnout?  A syndrome of an increase in emotional exhaustion, development of depersonalization, and a decrease in personal accomplishment 2
  3. 3. Maslach Burnout InventoryMaslach Burnout Inventory • Emotional exhaustion (EE) – feelings of being emotionally overextended by one’s work; no longer able to give of themselves at a psychological level • Depersonalization (DP) – unfeeling and impersonal response toward recipients of one’s service, care, treatment, or instruction; negative, cynical attitudes and feelings about one’s clients; dehumanizing perception of others that can result in viewing clients as somehow deserving of their troubles •Personal accomplishment (PA) – feelings of competence and successful achievement in one’s work with people 3
  4. 4. What are the early warning signs?What are the early warning signs? • mood disturbances • sleep disturbances • difficulty concentrating • short temper • upset stomach • low morale 4
  5. 5. Burnout can be associated with …Burnout can be associated with … increased amount of sick leave an employee may take Tardiness  high turnover rates 5 jobjob dissatisfactiondissatisfaction  poor workerpoor worker performanceperformance Increase inIncrease in cost, both sociallycost, both socially and financially,and financially, for both thefor both the employer andemployer and employeeemployee
  6. 6. Purpose of this studyPurpose of this study To compare employee burnout in a mental health setting and a correctional facility, as measured by the Maslach Burnout Inventory – for Human Services 6
  7. 7. Null Hypotheses FormulatedNull Hypotheses Formulated 1)1) There will be no significant difference between employee burnout inThere will be no significant difference between employee burnout in a mental health setting and a correctional facility, as measured by thea mental health setting and a correctional facility, as measured by the Maslach Burnout Inventory, on the emotional exhaustion subscale.Maslach Burnout Inventory, on the emotional exhaustion subscale. 2) There will be no significant difference between employee burnout in2) There will be no significant difference between employee burnout in a mental health setting and a correctional facility, as measured by thea mental health setting and a correctional facility, as measured by the Maslach Burnout Inventory, on the depersonalization subscale.Maslach Burnout Inventory, on the depersonalization subscale. 3) There will be no significant difference between employee burnout in3) There will be no significant difference between employee burnout in a mental health setting and a correctional facility, as measured by thea mental health setting and a correctional facility, as measured by the Maslach Burnout Inventory, on the personal accomplishment subscale.Maslach Burnout Inventory, on the personal accomplishment subscale. 7
  8. 8. Maslach Burnout InventoryMaslach Burnout Inventory Recognized as the leading instrument to measure burnout Three subscales were designed to assess the burnout syndrome: emotional exhaustion – consisting of nine items, depersonalization – consisting of five items, and lack of personal accomplishment – consisting of eight items, which is scored in opposite direction from emotional exhaustion and depersonalization Burnout is conceptualized as a continuous variable, ranging from low to moderate to high degrees of experienced feeling; it is not viewed as a dichotomous variable, which is either present or absent The items for the MBI, for human services, were designed to measure hypothetical aspects of the burnout syndrome. The items were written in the form of statements about personal feelings or attitudes. The participant rates each of the statements that best describes how frequently they feel that way, based on a likert-type scale, ranging from zero – is never to six – is everyday. MBI has established overall means on the North American (N = 11,067) group norm as follows: emotional exhaustion 20.99, depersonalization 8.73, and personal accomplishment 34.58 The overall standard deviations for each of the subscales are: emotional exhaustion 10.75, personalization 5.89, and personal accomplishment 7.11 8
  9. 9. ReliabilityReliability Based on previous test-retest research studies, the reliability coefficients for each subscale are: .90 – EE .79 – DP .71 - PA 9
  10. 10. ValidityValidity The MBI, for human services, was compared with the Job Diagnostic Survey measurement of general job satisfaction and yielded the following for each subscale: emotional exhaustion (r = -.23, p < .05) depersonalization (r = -.22, p < . 02) personal accomplishment (r = .17, p < .06) Additionally, the MBI for human services was also compared with the Crown-Marlow Social Desirability scale and none of the MBI subscales was significantly correlated at the .05 level 10
  11. 11. ParticipantsParticipants • 15 voluntary participants were staffed in an emergency psychiatric unit of a community hospital with job titles such as mental health assistants, crisis liaisons, social workers, resident psychiatrists, and attending psychiatric physicians (six women and nine men, mean age = 35.4 years) • 15 voluntary participants were employed in a suburban county correctional facility with job titles such as correctional officers, case workers, and counselors (eight women and seven men, mean age = 39.3 years). • Total of 30, 14 (46.6%) women and 16 (53.3%) men 11
  12. 12. DemographicsDemographics Ethnicity: 2 (6.6%) Asian American 5 (16.6%) Caucasians 1 (3.3%) Latino American 22 (73.3%) African Americans Marital Status: 15 (50%) Single 10 (33.3%) Married 5 (16.6%) Divorced 12
  13. 13. Demographics cont.Demographics cont.  Have children currently living in home: 16 (53.3%) have children in home 14 (46.6%) do not have children in home Highest level of school completed: 3 (10%) completed high school 9 (30%) completed some college 8 (26.6%) completed 4 yrs of college 6 (20%) completed some post-graduate work 4 (13.3%) completed a post-graduate degree 13
  14. 14. Demographics cont.Demographics cont.  Length of employment at current job: 20 (66.6%) - <5 years 6 (20%) – 5 to 10 years 1 (3.3%) – 10 to 15 years 1 (3.3%) – 15 to 20 years 1 (3.3%) – 20 to 25 years 1 (3.3%) - >25 years 14
  15. 15. THE RESULTS ARE … 15 0 10 20 30 40 Frequency EE DP PA Men vs. Women Men Women 0 10 20 30 40 Frequency EE DP PA Marital Status Single Married Divorced
  16. 16. 16 0 5 10 15 20 25 30 35 40 Frequency EE DP PA Children Currently Living In Home Children in Home No Children in Home 0 10 20 30 40 50 Frequency EE DP PA Highest Level of Schooling Completed High School Some College Completed College Some Post-Grad Completed Post-Grad
  17. 17. 17 0 10 20 30 40 50 Frequency EE DP PA Length of Employment at Current Job Less than 5 5 - 10 yrs 10 - 15 yrs 15 - 20 yrs 20 - 25 yrs 25 or more
  18. 18. Null hypothesis number one stated, there will be no significant difference between employee burnout in aNull hypothesis number one stated, there will be no significant difference between employee burnout in a mental health setting and a correctional facility, as measured by the Maslach Burnout Inventory, on themental health setting and a correctional facility, as measured by the Maslach Burnout Inventory, on the emotional exhaustion subscale.emotional exhaustion subscale. The data showed that there was a difference. Null Hypothesis number one was rejected. See Table 1.The data showed that there was a difference. Null Hypothesis number one was rejected. See Table 1. 18 0 5 10 15 20 25 Frequency Mental Health Setting (Moderate) Correctional Facility (Low) Emotional Exhuastion Subscale Table 1
  19. 19. Null hypothesis number two stated, there will be no significant difference betweenNull hypothesis number two stated, there will be no significant difference between employee burnout in a mental health setting and a correctional facility, asemployee burnout in a mental health setting and a correctional facility, as measured by the Maslach Burnout Inventory, on the depersonalization subscale.measured by the Maslach Burnout Inventory, on the depersonalization subscale. The data showed that there was a difference.The data showed that there was a difference. Null hypothesis number two was rejected. See Table 2.Null hypothesis number two was rejected. See Table 2. 19 0 2 4 6 8 10 Frequency Mental Health Setting (Moderate) Correctional Facility (Low) Depersonalization Subscale Table 2
  20. 20. Null hypothesis number three stated, there will be no significant difference betweenNull hypothesis number three stated, there will be no significant difference between employee burnout in a mental health setting and a correctional facility, as measuredemployee burnout in a mental health setting and a correctional facility, as measured by the Maslach Burnout Inventory, on the personal accomplishment subscale. Theby the Maslach Burnout Inventory, on the personal accomplishment subscale. The data showed that there was a difference.data showed that there was a difference. Null hypothesis number three was rejected. See Table 3.Null hypothesis number three was rejected. See Table 3. 20 34 35 36 37 38 39 40 Frequency Mental Health Setting (Low) Correctional Facility (Moderate) Personal Accomplishment Subscale Table 3
  21. 21. THANK YOU !!!THANK YOU !!! You’ve been a great audience.You’ve been a great audience. Questions? Comments? 21

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