Storytelling Workshop at Institute for Social Banking for marketing professionals working at europeen social banks in November 2011. We developed one model story of social banking following the principles of the hero's journey.
1. STORYTELLING FOR SOCIAL BANKS
Marketing Experts Seminar 2011
isb - institute for social banking
Dorothea Martin
Transmedia Concepts + Storytelling
2. Why stories?
“When it comes to communicating an important
Emotions message, people really don’t care about the facts.
They care about the things that touch, move and
inspire them. Facts just can’t do that. […]
Stories work where facts don’t because humans don’t
always make rational decisions. We generally make
decisions based on emotion, and then look for the
facts that support those decisions.”
http://www.themoleskin.com/2010/03/the-art-of-business-
storytelling/
Watch:
Simon Sineks’ TED-talk “How Great Leaders Inspire
Action”
http://www.ted.com/talks/simon_sinek_how_great_leaders_in
spire_action.html
Or read his book:
Start with why. How great leaders inspire everyone to
take action. New York u.a. 2009.
Dorothea Martin - Storytelling Social Banking
3. Why stories?
Dorothea Martin - Storytelling Social Banking http://jeffhurtblog.com/2011/05/03/storytelling-isnt-just-for-campfires-infographic/
4. The basic story model
Dorothea Martin - Storytelling Social Banking http://www.themoleskin.com/2010/03/storytelling-in-business-elements-of-story-structure/
5. Telling a story
Beginning
Middle Interesting
End characters for
identification
Let something
happen!
Causality
Chekhov‘s
gun Character needs
Extremes challenges to
Events develop
Emotions
Experiences
Keep your storytelling
focused, simple, and clear
(Denning, p. 29)
Dorothea Martin - Storytelling Social Banking
6. Model
The Hero‘s Journey is one
model for crafting stories:
Hero needs a clear mission,
has to face real problems
and hurdles, there has to be
a central conflict
(antagonist!), a turning
point, and the return of an
hero, altered by his journey.
Nancy Duarte: resonate. Present Visual
Stories that Transform Audiences. Hoboken,
Dorothea Martin - Storytelling Social Banking 2010. p.33
7. Model
Hero‘s Journey
in 5 steps:
1. Call to adventure
2. Departure towards the
unknown
3. Way of inquiries
4. Treasure
5. Return home
Karolina Frenzel, Michael Müller, Hermann Sottong:
Storytelling. Das Praxisbuch. München/Wien, 2006.
p.122
Pic:
Dorothea Martin - Storytelling Social Banking http://en.wikipedia.org/wiki/File:Heroesjourney.svg
8. Where to find stories?
Talk to your co-
workers:
Talk to your what are their
clients! stories?
Portray them and
their projects
Ask the right questions:
Extremes (best and worst moments),
Events (concrete), Emotions (feelings
caused by events),
Experiences (personal, valuable)
Dorothea Martin - Storytelling Social Banking Raf Stevens: No story, no fans. p.129f.
9. Finding our story
Return
Mentor
Solution/ Mission
Decision
Crisis Hero Helpers
Challenges Antagonist
Dorothea Martin - Storytelling Social Banking
10. Story of Social Banking
MISSION:
Change the world
BIRTH of our by serving real DECISION:
economy activities Where do you invest?
HERO: that have positive What has the biggest
We were all customers in social, cultural, impact?
the beginning. We didn’t HERO: and ecological
want to become bankers, Hard-working, idealisticimpact
but there were people economist,
who had money and Caring, connects easily,
CRISIS:
those who needed it. pioneer, fair, honest, Do we still do the right
critical thing?
(stubborn, balancing Am I still true to myself?
between modesty and Money -> impact?
full-of-him/herselfness)
THREATS:
Losing values
Low budget/income
ANTAGONIST: New regulations CHALLENGES:
Giving up Keeping the balance
Growth as goal between being
Greed
Too much dogmatic and losing
involvement values
Being efficient
Dorothea Martin - Storytelling Social Banking
11. Story of Social Banking
7. Inner conflict: our tree
6. Big tree: shadows all the
others – „you could be like me!“
8. Big tree: got too big – loses all apples,
tumbling trees, leaves turn brown
5. People fight: somone
leaves the small tree group
9. People panik, painting leaves green
4. Big trees are fertilized 10. Our tree helps people and the big tree
3. People water it, it
grows, is happy, and has
small, tasty apples. 11. Our tree grows: more sun + more people
2. People plant a seed.
12. Forest more colourful. Pears, peaches, More
1. People in a forest. They can‘t
trees like our tree, big tree: no more fertilizer
reach the apples of the big trees.
Dorothea Martin - Storytelling Social Banking
12. The content everybody is talking about…
STORIES IN SOCIAL MEDIA
Dorothea Martin - Storytelling Social Banking
13. Social Media Too much,
short lifespan
Focus and
concentrate
Dorothea Martin - Storytelling Social Banking http://blog.skloog.com/history-social-media-history-social-media-bookmarking/
14. Which Platforms?
http://www.beeze.de/2011/googlevs-facebook-picdump-509
Dorothea Martin - Storytelling Social Banking
15. Social Media Types
Audience
Creators 10%
Critics 10%
Collectors 15%
Joiners
Spectators
Inactives
Quelle: http://www.webosoph.de/2010/09/10/wer-bloggt-ist-nicht-unbedingt-in-online-social-
Dorothea Martin - Storytelling Social Banking networks-aktiv-%E2%80%93-serie-soziologie-und-typologien-der-web-2-0-nutzer-teil-3-von-7/
16. Strategy
Golden
Rule:
Listen first!
Strategy &
guidelines Find your
next most
important
platforms!
Blog– Hub –
Community–
Facebook–
Multipliers
Twitter
– YouTube -
Google+
= –Multimedia-
“Social Media
Experts”
Dorothea Martin - Storytelling Social Banking
17. Strategy
You
Are
Experts
Become Build
Authorities trust
Relevant You
information Curate
for you and And
your clients spread
Dorothea Martin - Storytelling Social Banking
18. Tools – Finding Content
TWITTER SEARCH Google Alerts to relevant keywords help
http://mashable.co you find interesting links, blog posts,
m/2010/12/12/twitt pictures and more.
er-advanced-search- Advanced Twitter search gets results
video/ around you, by certain people, with special
attitude, …
Dorothea Martin - Storytelling Social Banking
19. Organising Content
Filter information with
RSS-Feeds, Email-Subscriptions,…
Using iGoogle, Google-Reader,
Feedly, …
Dorothea Martin - Storytelling Social Banking
20. Organising Content
Social Bookmarking
Delicious.com
StumbleUpon
Reddit
Mister Wong, …
Dorothea Martin - Storytelling Social Banking
21. Organising Social Media
So called „Social Media
dashboards“ like Hootsuite (in-
browser and app) or TweetDeck
(desktop & app) help to organise
accounts on Twitter, Facebook,
Foursquare,… Schedule your
updates, create lists, huse
hashtags, …
Dorothea Martin - Storytelling Social Banking
22. Tools - Curation
Pearltrees
Very visual way to
bookmark and give
meanings to links you
found on the internet.
Curation tool that lets
you work in teams.
http://pearltrees.com
http://www.tgdaily.com/software-
features/55373-6-reasons-to-use-pearltrees
Dorothea Martin - Storytelling Social Banking
23. Tools - Curation
PaperLi
Automatically creating a
daily/weekly/monthly
online-newspaper out of
interesting links (filtered
by hashtags, twitter-lists,
…) by you or by certain
twitter-users and other
networks.
http://paper.li
Dorothea Martin - Storytelling Social Banking
24. Tools - Curation
ScoopIt
Create kind of a
wallpaper consisting of
relevant content around
your topic.
You curate and comment
links you found.
More content-centric than
Pearltrees.
Others can subscribe to
it. Recommendation.
http://scoopit.com
Dorothea Martin - Storytelling Social Banking
25. Tools - Curation
Storify
Pull together content
from social networks to
create a cohesive story
with tweets, posts,
photos and videos that
maintain their original
functionality.
Strong recommendation:
you can build a story like
that!
http://storify.com
Dorothea Martin - Storytelling Social Banking
26. Creating a sustainable (story-) world
STORIES IN TRANSMEDIA
Dorothea Martin - Storytelling Social Banking
27. Transmedia
Transmedia storytelling is storytelling across multiple
forms of media with each element making distinctive
contributions to a fan's understanding of the story world.
By using different media formats, transmedia creates
"entrypoints" through which consumers can become
immersed in a story world”.
Henry Jenkins, Convergence Culture: Where Old And
New Media Collide?
Dorothea Martin - Storytelling Social Banking
29. Story is more than social media
Try to tell the right part of your story on every platform:
who uses the platform/medium, what‘s the tonality?
Maybe crossmedia (same story/content on every platform) is easier
to realise – but always adapt the tonality
People are on social networks to get to know each other. It‘s about
humans and they want to connect.
Combine your activities with events!
Show your face, be authentic, and be real.
Dorothea Martin - Storytelling Social Banking
30. Books & Blogs
• Campbell, Joseph: The Hero with a Thousand Faces. New York, 1949.
• Denning, Stephen: The Leader’s Guide to Storytelling. Mastering the Art and Discipline of
Business Narrative. San Francisco: Wiley, 2005.
• Duarte, Nancy: Resonate. Present Visual Stories That Transform Audiences. Hoboken:
Wiley, 2010.
• Field, Syd: Screenplay. The Foundations of Screenwriting. A Step by Step Guide from
Concept to finished Script. New York, 1979.
• Mark, Margaret/Pearson, Carol S.: The Hero and the Outlaw. Buidling Extraordinary Brands
Through the Power of Archetypes. New York and others, 2001.
• McKee, Robert: Story. Substance, Structure, Style, and the Principles of Screenwriting. New
York: Harper Collins, 1997.
• Sinek, Simon: Start with Why. How Great Leaders Inspire Everyone to Take Action. New
York: Penguin, 2009.
• Stevens, Raf: No Story, no Fans. Kindle ebook, 2011. http://www.corporatestoryteller.be/
Ressources & Inspiration
• 3-acts-scheme: http://www.themoleskin.com/2010/03/storytelling-in-business-elements-
of-story-structure/
• Kelsey Ruger: http://www.themoleskin.com/
• Visual Storytelling: Steven Johnson – Where Good Ideas Come from (Video)
http://www.youtube.com/watch?v=NugRZGDbPFU
Dorothea Martin - Storytelling Social Banking
31. Thank you! lets keep in
touch!
Dorothea Martin
Berlin
Transmedia
Das wilde Dutzend
Storytelling and Concepts
Hagenauerstr. 2
imaginary friends
http://imaginary-friends.de 10435 Berlin
Tel: 0049-172-5704552
Mail: d.vmartin@yahoo.de http://das-wilde-dutzend.de
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Dorothea Martin - Storytelling Social Bankingz