The document discusses TierPoint's Software Defined Disaster Recovery as a Service (DRaaS) offering. It notes that TierPoint has 39 data centers across 20 markets, with over 599,000 square feet of raised floor space and over 6,000 customers. It then outlines TierPoint's approach to DRaaS, which focuses on managing resilience across hybrid environments, addressing complexity through software-defined integration, and supporting multiple protection technologies and infrastructure options. The document provides examples of DRaaS use cases and describes TierPoint's resiliency management platform that enables orchestration and unified access across hybrid clouds.

2. Craig Hurley, TierPoint Vice President,
Hybrid Cloud & DRaaS
TierPoint’s Software Defined
DRaaS

3. Copyright© 2016 TierPoint, LLC. All rights reserved.
TierPoint Today
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TierPoint Data Center Footprint
 Employees: 870
 Markets: 20
 Data Centers: 39
 Total Raised Floor: 599,000 SF
 Over 6,000 current customers
 2N Redundancy = 100% SLAs
 Regulatory Compliant
TierPoint Key Statistics
TierPoint Data Center

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TierPoint in 2010

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The Company We Keep
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Biotech/Healthcare Technology Retail/Consumer Banking/Finance Digital Media
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IT Infrastructure Services
Complete portfolio focused on rapidly changing needs of Hybrid IT

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So Many Choices!
Confusion Abounds!
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Private
Cloud
Colocation

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Enterprise IT Challenges
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> IT leaders are being forced by the business to change
 Emulate cloud-native companies; recognize work required to
achieve continuous integration, delivery
 Squeeze costs out of legacy applications so you have budget to
develop new applications
 Hire developers, figure out how to staff to maintain legacy
applications
 Strive for Operational Resiliency

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IT Outsourcing Adoption Cycle
Outsourcing Platform
Outsourcing Management
BuildBuild
ColocationColocation ColocationColocation
Managed
Hardware
Managed
Hardware
Hosted Private
Cloud
Hosted Private
Cloud
Private CloudPrivate Cloud
Public CloudPublic Cloud
Build vs
Buy?
Capex vs
Opex?
Which
Cloud?
What is your core
competency?

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DevOps is Next Wave
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Managed IT Solutions
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Applications
Data Center
Web/App
Operating System
Databases
Servers/
Virtualization
Storage
Network
Data Center
Network
Storage
Servers/
Virtualization
Databases
Operating System
Web/App
Applications
Data Center
Network
Storage
Servers/
Virtualization
Operating System
Databases
Web/App
Applications
TierPoint
Colocation
TierPoint IaaS
Solution
Fully Managed
TierPoint Solution
Youmanage
Youmanage
ManagedbyTierPoint
ManagedbyTierPointYoumanage
ManagedbyTierPoint
Security SecuritySecurity

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The Evolution of DR

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DR Architecture Used to be
Simple to Understand
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Designing, implementing DR system was relatively straightforward,
although costly and time consuming

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Difficult Decisions as
Innovation Shifts
> Virtually all traditional vendors are in the midst of shifting their
existing technology, GTM and product strategies
> Investing directly in your own DR technology is now a risky strategy
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Source:
Analyst(s): John P Morency, Christine Tenneson
Magic Quadrant for Disaster Recovery as a Service
Published: 21 April 2015, Document ID G00270861
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In 3 years, more organizations will use DRaaS than traditional DR
models, creating significant disruption in traditional supply chain
from hardware vendors to service providers and suppliers
Service Providers Take On
Innovation Role

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Along Comes Hybrid IT
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Realign DR Focus to Resiliency
> Stop looking at applications in silos,
as increasingly they will leverage
multiple cloud platforms
> Design new applications with
resilience in mind
> Partner with service providers that
can enable operational resiliency for
your legacy applications and your
cloud native applications
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Hybrid IT requires shift towards preparing
for Operational Resiliency

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Embrace Hybrid Complexity
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> New innovation with new tools and
technologies
> New partnerships with key line of
business knowledge
> Rethinking industry regulations
> New requirements for protection,
preservation of data
New skills and partners needed

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TierPoint’s DRaaS Program
Hybrid
Complexity
• Recognizing the
hybrid complexity of
deployed DR assets
in the cloud as well
as on-premise
Managed
Resilience
• Providing managed
resilience across all
DR assets, not just
cloud-based ones
Software Defined
Integration
• Embracing software
defined technologies
to enable users to
integrate this
complexity and to
access these DR
assets effectively
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TierPoint’s Software Defined DRaaS
Practice is built around three core views

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TierPoint’s DRaaS Practice
> To be a leader in the DRaaS market we look at:
 What technologies are needed?
 What platforms are needed?
 What knowledge is needed?
 How do we pull it all together?
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> This drove our vision to deliver the
Software Defined DRaaS Model
Managed
Resilience
Hybrid
Complexity
Software
Defined Integration

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Software Defined DRaaS
Use Cases

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Situation:
• Customer hosting production environment in
TierPoint cloud or at customer premise and
replication to separate TierPoint cloud across
the country
• Customers are looking to TierPoint to not only
host their production application but to
provide white glove DRaaS
Customer Benefits:
• Provides continuous replication with a
Recovery Point Objective (RPO) of minutes
and automated recovery of your VMs with a
Recovery Time Objective (RTO) of less than
15 minutes.
• TierPoint responsible for network failover
Use Case #1: Cloud to Cloud

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Situation:
• Customer has non virtualized physical
server that requires DR protection
• Server can be in a TierPoint data center or
at the customer’s premise
Customer Benefits:
• Provides continuous replication with a
Recovery Point Objective (RPO) of minutes
and automated recovery of your VMs with a
Recovery Time Objective (RTO) of less than
15 minutes.
• TierPoint responsible for network failover
Use Case #2: Physical Server

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Situation:
• Customer is looking to protect their
applications in the Public Cloud (Azure, AWS,
Google) for either offsite vaulting or DR
• May be part of a long term plan to move to
the public cloud with DR being the initial use
case
Customer Benefits:
• Customer can leverage TierPoint to manage
the replication and failover process
• Customer can leverage TierPoint to manage
the public cloud resources in addition to
procuring public cloud resources
Use Case #3: Public Cloud

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Use Case #4: All of the Above

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TierPoint’s Resiliency
Management Platform
To help deliver Zerto capabilities:
> To any customer
> Through any integrator
> At any architecture level
Fully supporting a:
> Software Defined DRaaS Model
Managed
Resilience
Hybrid
Complexity
Software
Defined Integration

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Managed
Resilience
Hybrid
Complexity
Software
Defined Integration
TierPoint has added support into its Resiliency Management Platform for
all the major Data Protection technologies
Customer Technology
Usage Reality

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Multi-tenant Secure Platform
28
Managed
Resilience
Hybrid
Complexity
Software
Defined Integration

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Managed
Resilience
Hybrid
Complexity
Software
Defined Integration
Unified Access for Data
Protection Deployments

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Access to Hybrid Array of
Infrastructure
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Managed
Resilience
Hybrid
Complexity
Software
Defined Integration

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Managed
Resilience
Hybrid
Complexity
Software
Defined Integration
Orchestration Across
Multiple Clouds

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Orchestration of
Multiple Technologies
32
Managed
Resilience
Hybrid
Complexity
Software
Defined Integration

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Managed
Resilience
Hybrid
Complexity
Software
Defined Integration
Teams:
• Cloud
• Networking
• Operations
• Sys Admin
• Application
Specialties:
 Web
 Storage
 Backup
 Automation
 Database
 Virtualization
 Network
 MS Exchange
Operational Support
Certifications:
Delivering Managed Resilience
to Hybrid Complexity

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Hybrid IT Allows You to Focus
> Create a strategic plan to begin
your own journey to the cloud
> Consider colocation or hosted
private clouds for existing
applications
> Embrace the public cloud for new
applications and leverage a
service provider to help manage
> Look to a DRaaS provider to help
manage cross platform resiliency
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35. Copyright© 2016 TierPoint, LLC. All rights reserved.
Thank You
Craig Hurley
VP Hybrid Cloud & DRaaS
Craig.Hurley@tierpoint.com
Craig H