MC KINSEY is a global management consulting firm & the trusted advisors to the worlds leading businesses. The 7-S Framework of McKinsey is a management model which includes 7 factors to organize a company in an holistic and effective way.

1. Mc Kinsey 7 s model
of a BPO
Submitted to : Dr. Jessy john
FMS-IRM
Submitted by :
Divya agarwal
PGDM - BM

3. INTRODUCTION
 MC KINSEY is a global management
consulting firm & the trusted advisors to the
worlds leading businesses.
 The 7-S Framework of McKinsey is a
management model which includes 7 factors
to organize a company in an holistic and
effective way.

4. HISTORY
 The 7-S Framework was first mentioned in
"The Art Of Japanese Management" by
Richard Pascale and Anthony Athos in 1981.
 It also appeared in "In Search of Excellence"
by Peters and Waterman 1982.
 The model was born at a meeting of these
four authors in 1978.

5. Hard elements Soft elements
Shared value
Skills
Styles
Staff
Strategy
Structure
System

6.  Hard element :-Hard elements are
those which can be easily identified
and directly influenced by
management.
 Soft element :-Soft elements are less
tangible & more influenced by
culture

7. Mc kinsey hard elements
 STRATEGY: the plan devised to maintain
and build competitive advantage over the
competition .
 STRUCTURE: the way the organization is
structured and who reports to whom .
 SYSTEM: the daily activities and
procedures that staff members engage in
to get the job done

8. Mc kinsey soft elements
 SHARED VALUES:- called "superordinate goals"
when the model was first developed, these are
the core values of the company that are
evidenced in the corporate culture and the
general work ethic.
 STYLE:- the style of leadership adopted.
 STAFF:- the employees and their general
capabilities.
 SKILLS:- the actual skills and competencies of
the employees working for the company

10. INTRODUCTION
 SMH Outsourcing Services Pvt. Ltd is a
leading BPO in India, having its expertise in
Outbound, Inbound, Back Office, Web Chat
for Offshore and Onshore we add real value
to global organizations through domain
expertise plus solutions with proven success
in the field and world-class service. It’s how
we keep you moving forward

11. SERVICES PROVIDED OF SMH
 Education
 Technology
 outsourcing

12. STRATEGIES
 Client-Focused Strategy to Achieve
Growth
 Focuses on large number of large
organizations
 Develops Deep Knowledge of customer
relationship
 Reward strategy

13. STAFF
 Assign quality teams and each team have a
quality team manager.
 60% of the Workforce are graduates and
remaining under graduate.
 At the Entry Level, Hires Candidates with
Superior Academic Record, communication
Skills and High Learnability Skills.

14. SKILLS
 Focus on continuous Skill Improvement ,for
this certain training programs are provided
time to time.
 Mandatory Certification for Domain and
English speaking
 Focuses on Analytical thinking, way of
Presentation and Soft Skills and High Degree
of Confidence

15. STYLE
 Emphasis on Developing good
customer relationship by reward
system and incentives.
 Open Door Policy & Continuous
Sharing of Information
 Inputs from the customer feedback in
Decision Making

16. SHARED VALUES
 Client value: To surpass client
expectations consistently.
 Integrity and transparency: To be ethical,
sincere, and open in all our transactions.
 Fairness: To be objective and customer-
oriented, and thereby earn trust and
respect.

17. STRUCTURE
 Follows:
Tall structure
Number of employees
Now at jaipur head-office:- 40
Future forecast:-200

18. SYSTEM
Technical issue resolver related to:-
Reputed Banking Service Provider in
USA and Canada.
Run as a development company also

19. BIBLIOGRAPHY
 www.smhgroups.com
 www.outsourseindia.com
 www.google.co.in
 www.wikipedia.com

20. Thank - you