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To grow in your career, communication plays a major role......

Publicada em: Carreiras
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  1. 1. A Woman without her man is nothing 2) A Woman : Without her ,man is nothing 1) A Woman ,without her man ,is nothing
  2. 2. Growth 1 Day 15 Day 30 Day Growth
  3. 3. What is there for the Day !!!!!!! We’ll Share Knowledge We’ll Have Fun We’ll Play Roles We’ll Learn
  4. 4.  Communication is simply a process of exchanging ideas, information through ….. Words Letter Visuals etc. Expression
  5. 5. The Objective of Communication is to get your message across to other clearly and without ambiguity. The Ways of Communication can be :-  One way (For information & revert not required)  Two way ( eg. Telephonic conversation)  Collaborative (eg. Group discussion , meeting etc.)
  6. 6.  Problem in Understanding  Long Time to understand  Communication will Fail…  Purpose will not fulfill  Can create misunderstanding  Conflict can arise At the End Situation will be…. Confusion …. Confusion ….. Confusion CLARITY…. UNDESTANDING….. EFFECTIVENESS
  7. 7. Vertical Horizontal
  8. 8. There are two players involved in the Communication Process:  Sender  Receiver
  9. 9. It is vitally important for the Sender to”  First be clear about what he wants to Communicate.  Then, structure the contents of his message in a manner that clearly outlines What he wants to communicate.  The next step for the Sender is to understand his Target Audience.  He must be very clear about his understanding of his Target Audience to enable him to be sure that What he sends to them will be Clearly understood by them WITHOUT ANY AMBIGUITY.
  10. 10. Sender Encoding Channel Decoding Receiver Msg. Msg Msg Msg Feedback
  11. 11. Messages are conveyed through Channels:  Face to Face meetings.  Telephone  Video Conferencing  Letter, memos, emails and reports. Encoding and Decoding This is the process of transferring the information you want to Communicate into a form that can be sent and correctly Decoded at the Receiver’s end. Feedback  Audience provide feedback verbally and non verbally  Feedback is very important that allows you confident that your audience is understanding you  If there misunderstanding you need to send message second time
  12. 12. Verbal Oral Written Reading Listening Non Verbal Facial expression & Eye Contact Kinesics Proxemics Paralanguage Visuals Posters, Picture, Video, Paintings etc.
  13. 13. Writing 9% Reading 16% Speaking 30% Listening 45%
  14. 14. Oral Communication means sharing Ideas and information through Spoken words. Among Group Among Individuals
  15. 15. Three Important Points  Structure (the way the content is laid out) (e.g. Layout, Heading , Sub heading & sequence etc.)  Style (the way it is written) (e.g. Neat ,Elegant, concise , simple, bullets, familiar words)  Content (what you are writing about) (e.g. spelling & punctuation, clear objective) Written Communication:- Points to Remember Plan what you want to say Check spelling and grammar Font size and Color Use simple language, heading and Sub Headings  Be creative (Use graphs charts & tables etc.) Punctuations play the role of Body Language  At the End Reread before send
  16. 16. Reading Skill:-  Read  Analyze and understand  Keep important points Listening Skill:- GOOD COMMUNICATION CAN’T EXIST WITHOUT HONEST LISTENING Types of listening…..  Appreciative Listening Empathetic Listening Comprehensive/ Active Listening Critical Listening/Anylitical Listening TWO AND ONE Nature has intended us to LISTEN twice as much as we speak
  17. 17.  DO’s  Be mentally prepared to listen  Evaluate the speech not the speaker  Be unbiased to the speaker by depersonalizing your feelings  Fight distractions by closing off sound sources  Be open minded  Ask questions to clarify and not to overshadow intelligence  Send appropriate non-verbal signals time to time  Don’ts  Not to pay undue emphasis on vocabulary as you can use the context to understand the meaning  Not to pay too much attention to the accessories and clothing of the speaker  Not to prepare your responses while the speaker is speaking  Avoid preconceptions and prejudices  Not to get distracted by outside influences  Not to interrupt too often  Not to show boredom
  18. 18. Nonverbal Communication Body language 55% Words 7% Voice 38%
  19. 19. Facial Expression Facial expression are universal language of emotions instantly conveying your Feelings… Happiness, sadness, anger, irritation , Fear etc  Proxemics:- Proximity is the distance people maintain between themselves while talking  Eye contact :- Our eyes also reflect our sincerity, integrity and comfort when communicating with another person
  20. 20. Paralanguage:- It is a way in which you say your words :- Volume , pitch, speaking rate, your voice quality etc….. Kinesics:- It means study of body movement ..gestures and postures etc….  Hands movement  Shoulder Positions Foot movement Sitting Positions etc.
  21. 21. Semantic Barriers Cultural differences Physical distractionsPoor choice of channel Socio- psychological Barriers No feedback
  22. 22. • Use of Technical words • Faulty transmission • Wrong assumption Language Barriers •Organization Policy & rules • Status and complexity • Organizational Facility Organizational Barriers • Related to Subordinate • Related to Superior Personal Barriers • Poor Retention • Behavior • Emotional state Emotional Barriers
  23. 23. 1) Complete :- • You should have Complete information with you • Try to answer all questions 2) Concise :- ( To the Point Approach ) • Convey the message by using fewest words as it save time • Include only relevant material • Avoid unnecessary repetition 3) Consideration :- To consider the Receiver’s interest and intentions 4) Concrete :- • Message should be specific and instead of General
  24. 24. 5) Clarity :- • Do not Make information Confusing • Use familiar and Simple words 6) Courtesy :- • Being aware not only of the perspective of others but also their Felling • Be Sincere, Tactful, thoughtful and appreciative 7) Correct :- • Accuracy of Fact and Figures