Slides meetup https://www.meetup.com/DigAnt-Cafe/events/237610970/

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Prototyping as a Service
PRESENTATION

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Michiel is one of the founders
of Craftworkz. With his
background in artificial
intelligence, he runs the AI
department at Craftworkz as
well as the daily business.
Michiel
Vandendriessche
T h e E x t r a c t o r – A I a n d d a t a s c i e n t i s t

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Deevid has a Master degree in
Computer Systems. At
Craftworkz his nickname is the
“mad scientist”. He is mainly
involved in building robotic
applications.
Deevid
De Meyer
M a d s c i e n t i s t – C o m p u t e r e n g i n e e r

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CHATBOTS
Automated computer programs that simulate
online conversations with people to answer
questions or perform tasks.

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CHATBOTS + AI = MAGIC
With the rise of new techniques in artificial intelligence,
chatbots are becoming more powerful then ever. Computers
can now learn how to interpret sentences in a given domain
and respond accordingly.

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DEMO

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A chatbot is always available and can handle
thousands of requests in parallel.
24/7 AVAILABILITY
Because, who wants an FAQ when you can talk to a
chatbot?
REPLACEMENT FOR FAQ
In some cases, up to 90% of customer support
questions are recurring questions.
LOTS OF RECURRING QUESTIONS
When a chatbots does not know the answer, the
customer is diverted to a human customer agent.
EXTENSION FOR HUMAN CUSTOMER SUPPORT
CUSTOMER SUPPORT
Customer support is expensive and time consuming.
Human customer agents typically handle the same
questions multiple times and cannot handle a lot of
requests in parallel.

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Custom-built recommendation systems can use all
gathered info for recommending the perfect product.
PROVIDES INFORMATION BASED ON YOU PREFERENCES
The personal assistant will browse, search and filter
for you.
REPLACEMENT FOR BROWSING, SEARCHING AND FILTERING
Thanks to advanced AI methods, the chatbot can
learn about you.
GETS TO KNOW YOU BETTER AND BETTER
Buttons, pictures, movies, hyperlinks… can all be easily
attached in a response.
MULTIMEDIA AND CALL TO ACTION
PERSONAL ASSISTANT
A virtual personal assistant can help you with many
different kinds of everyday tasks. It can for example
help you find that perfect TV or that perfect dress.

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BEST
PRACTICES

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FORWARD TO REAL AGENT
Craftworkz
”My credit card is not accepted by your
payment system.”
“I cannot help you with this, but let me
forward your question to one of our
customer agents.”
“Okay, thank you!”

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CONTEXT
Craftworkz
“Who was the former president of the
US?”
“The former president of the US is
Barack Obama.”
“How old is he?”
“Barack Obama is 55 years old.”

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SMALLTALK
Craftworkz
“Hi!”
“Hey, what can I do for you today?”
“How are you?”
”I feel great as far as a chatbot has
feelings.”
“Knock knock…”
“Can you tell me a joke?”

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INSULTS AND CURSES
Craftworkz
“Loser!”
“That seems a little bit harsh.”

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“WHAT CAN YOU DO?”
Craftworkz
“What can you do?”
“I am a chatbot specifically trained to
provide you with information about the
weather in the world. You can ask me
about the weather in Sidney or
whether you need an umbrella in LA
next week. Please don’t bother me with
financial questions…”

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INDUSTRY
OVERVIEW

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RELEASED: MARCH 30th 2016
SET OF TOOLS AND SERVICES TO BUILD AND DEPLOY CHATBOTS
LUIS: Language Understanding Intelligent Service
EASILY CONNECT TO DIFFERENT MESSAGING PLATFORMS
BOT FRAMEWORK
Microsoft

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RELEASED: JUNE 28th 2016
COMPANY ACQUIRED BY FACEBOOK IN 2015
FREE SaaS FOR BUILDING AND DEPLOYING CHATBOTS
FOCUS ON ‘STORIES’
WIT.AI
Facebook

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RELEASED: NOVEMBER 9th 2015
COMPANY ACQUIRED BY GOOGLE ON SEPTEMBER 19th 2016
SaaS FOR BUILDING AND DEPLOYING CHATBOTS
API.AI
Google
EASILY CONNECT TO DIFFERENT MESSAGING PLATFORMS

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OSWALD
Craftworkz
IN DEVELOPMENT SINCE JULY 2016
CUSTOM BUILT BY CRAFTWORKZ
BUILDING AND DEPLOYMENT IN COLLABORATION WITH CRAFTWORKZ
BUILT FOR INTEGRATION

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MORE POPULAR THAN TRADITIONAL SOCIAL NETWORKS
“BOTS ARE THE NEW APPS”
OPEN UP THEIR PLATFORMS FOR BOTS
PROVIDE API’s FOR DISPLAYING MULTIMEDIA AND BUTTONS
MESSAGING PLATFORMS
Facebook, Slack, Telegram

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IBM
WATSON

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IBM
Watson Conversation
Watson Conversation combines a number of cognitive
techniques to help you build and train a bot - defining
intents and entities and crafting dialog to simulate
conversation.

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DEMO

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CONNECTING
CHATBOTS

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OVERVIEW
Craftworkz

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What’s the weather like in Rome?
OVERVIEW
Craftworkz

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What’s the weather like in Rome?
OVERVIEW
Craftworkz

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What’s the weather like in Rome?
OVERVIEW
Craftworkz
Smart bot
engine

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Weather, Rome
OVERVIEW
Craftworkz
Smart bot
engine
Weather
application

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OVERVIEW
Craftworkz
Smart bot
engine
Weather
application
3°C, cloudy

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OVERVIEW
Craftworkz
Smart bot
engine
Weather
application
It’s currently 3°C and
cloudy in Rome.

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OVERVIEW
Craftworkz
Smart bot
engine
Weather
application
It’s currently 3°C and cloudy in Rome.

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OVERVIEW
Craftworkz
Smart bot
engine
Weather
application

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INTERFACES
Craftworkz
Smart bot
engine
Weather
application
?

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INTERFACES
Craftworkz
Smart bot
engine
Weather
application
?

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INTERFACES
Craftworkz
Smart bot
engine
Weather
application
API
STT & TTS (optional)

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ROBOTS
A humanoid robot is a robot with its body
shape built to resemble the human body

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HISTORY - AUTOMATA
Craftworkz
LEGENDARY ORIGINS DATING BACK TO THE 4TH CENTURY BC
FIRST ROBOTIC REVOLUTION: ENLIGHTENMENT PERIOD
VERY LIMITED PROGRAMMABILITY

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HISTORY - INDUSTRIAL
Craftworkz
WHEN ARE ROBOTS TAKING OVER THE WORLD?
FIRST INDUSTRIAL ROBOT: UNIMATE (1961)
SECOND ROBOTIC REVOLUTION
$70 BILLION INDUSTRY BY 2020

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THE FINAL FRONTIER
Craftworkz
WHERE DO WE GO FROM HERE
AI IS REQUIRED
THIRD ROBOTIC REVOLUTION
PROJECTED 23,5% ANNUAL GROWTH RATE

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OVERVIEW

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Sensors & actuators
Peppers power is derived from its many sensors and
actuators and the way they are made easily available to
developers.

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Cloud connectivity
In addition to the many functions provided by the pepper
platform, its cloud connectivity allows pepper to leverage the
advanced computing capabilities provided by cloud services
such as IBM Watson, Google Cloud Engine and Cortana

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USAGES

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Entertainment
Pepper is able to entertain people with its cute appearance
and many cool functions. Pepper can use its tablet to display
multimedia content but can also perform funny dances, tell
jokes, play an imaginary instrument and many more

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Cognitive functions
Pepper has a whole array of built in cognitive functions. For
example, pepper is able to detect and respond to the users
emotional state, recognize and remember faces and guess
the age and gender of the user. In addition, the cloud
connectivity allows developers to implement even more
advanced functions and methods.

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DEMO

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Get Connected
Let’s stay in touch! We can meet you in one of our offices in
Leuven or Kontich. Or we can come to you. Nothing beats a
coffee and an interesting conversation ;-)
@craftworkzco
@craftworkz_co
www.craftworkz.beGaston Geenslaan 11 B4, Leuven
info@craftworkz.be
+32 498 44 50 61
Headquarter
Veldkant 33B
Kontich, Belgium
KONTICH OFFICE
Gaston Geenslaan 11 B4
Leuven, Belgium
LEUVEN OFFICE