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The PowerNova Framework is a suite of (cloud based) services for both enterprise and carrier services for collaboration, communication and customer engagement. These services are named PowerVille Apps, and can be both Powered by the Cloud and Customer Premised appliances but have in common elasticity, scaling and redundancy. All PowerVille apps can replace legacy systems like PBX, ACD/s, IVRs, Conferencing systems but can also work alongside existing Application Servers.
PowerNova Platform: Clock Wise starting on the top with the Green row listing customer ready PowerVille Services:
PowerVille Services Cloud Centrex offers a multi-tenant hosted PBX for residential and enterprise users Visual IVR bringing traditional IVR dialogues to the screen offering touch based navigation, making text entry possible improving first call resolution and increasing customer satisfaction. Audio and Video Conferencing for ad-hoc and scheduled collaboration for all your devices unleashing the Power of WebRTC communication WebRTC Click-to-Call offers you to continue a web based session as Video Call with a call center. Contextual information gathered from web browsing session can be passed through providing valuable mechanism growing conversion ratio’s for commercial retailing. Voicemail for Networks combines on demand Voicemail box reducing the number of active boxes and storage with a powerfull stick mobile client for both iOS and Android offering a Visual Voicemail service. PrePaid IVR for automated Customer Services handling for both prepaid and postpaid customers ACD where you can still queue and route calls to the appropriate users and contact center agents in your organization.
The PowerVille apps are built atop the same foundation — PowerNova. This platform acts as a secure, repository that provides the following features:
Right Blue Column: Element Manager and Administration tools:
Provisioning –Commission all your services that like to deploy. Users log in with one name and password to access all PowerVille services Configuration management – Store comprehensive and extensible information about all your users, their roles, permissions, etc. Create tenant definitions to creating sub domains facilitating service providers, enterprises and subscriber level. Event Data Records or CDR’s for Billing Extensive Database features storing Configuration Management, Billing records and all your Call Recordings System Monitoring for live system performance, logging and tracing as well as support for SNMP for external network management systems
Signaling A Robust foundation of Dialogic Network Signaling products allows seamless interworking with enterprises systems up to Next Gen VolTE service providers networks will make PowerNova fit in even the most challenging architecture.
Media Processing Media Processing: PowerNova builds on 25 years of Dialogic Media Resources and combines the advantages of Real Time Communications Architectures with Powerful Media processing available Virtualized Resource or as local appliance. Dialogic Media Processing offering best-in-class scalability, load balancing, High Availability Resilience, Network Virtualization for both carrier and enterprise networks supporting voice, video, transcoding, multi lingual speech recognition, recordings, fax and WebRTC media.
Core Functions Graphical GUI provides you a powerful yet easy to use graphical interface to create and tailor how phone calls, video calls, text messages and other communication services are handled. Social Media plugins offers you to blend a variety of social media platform with your business processes and engage a dialogue with your customers in the way they like. Extend the existing services and develop new ones via a REST API and embed PowerNova Services into existing IT systems Mobile Native Apps for iOS and Android that allow users to make and receive audio and video calls, access a corporate directory, listen and browse through transcribed voicemails, message contacts. IMS/TAS and Diameter for deployment in IMS Network offering supplementary services and . B2BUA SIP Proxy allows for SIP manipulations, Routing calls and end point registrations for Cloud Centrex Connect to 3rd party SMS text platforms for notification and message delivery using a standard based interface
How IBM and Dialogic Are Making Conferencing Smarter with AI
Watson: Center of Conversational Assistants
Create an omni-channel experience
for better user engagement
Detect emotional states* and
responds in appropriate ways
Build once, deploy across
*Leveraging Watson Tone Analyzer
Create natural language interactions with
your end-users, including Q&A and
Advanced Machine Learning
Walk customers through business
processes like application forms or
resetting a password