1. DESETRA HORTON-DUNN
7828 Cotton Lane
Phone: (662) 420-5755
E-mail: dhortondunn@gmail.com
Objectives
Seeking a rewarding position where I can utilize my Leadership and organizational
skills to maintain and reach production goals. I am a results-driven individual with 5
plus years of experience in Process Testing and Quality Assurance. To bring proficiency
in handling materials within a warehouse environment by ensuring accuracy of orders
and following set company protocols.
Education
DIPLOMA (May 2001)
Holly Springs High School (MS)
GENERAL STUDIES (August 2001-2003)
Northwest Community College (MS)
DIPLOMA, Medical Assistant (August 2003-2004)
Concorde Career College / Memphis, TN
GENERAL STUDIES (August 2008-2010)
Coahoma Community College (MS)
Experience
Team Lead / Trainer (June 2012 – Present)
GENCO, A FedEx Company (4500 Quality Dr. / Memphis, TN)
Responsible for a team of 10 to 15 Teammates to train and orientate New Hires to
the area in which they will perform their daily duties. Strategically place
teammates in areas where the department will achieve production goals.

2.  Resume: DESETRA HORTON-DUNN
 Page 2 | [Type your phone number]
Facilitates.
Experience cont’d
morning Huddles by providing safety information in order to stay in compliance
with OSHA rules and regulations. Performed process testing of new AT&T
Uverse products. Building Pallets for shipping. Performed WIFI Testing, Evalue8 ,
Client Load and Diagnostic Load process testing prior to shipping. Assist with
warehouse operations (Cycle counting, material handling). Tasked with leading
several special projects (display of leadership skills, multitasking and time
management). Assisted with Gauge R&R studies.
Other Duties:
Report Production Tracker, control incoming and out-going inventory, ensure 5s is
done throughout the day, give input and feedback on employee’s performance,
direct process flow assignments, leads all Can Not Duplicate (CND) projects and
production.
Cage Cashier (June 2006 – January 2008)
Resorts Casino Tunica (MS)
Duties consistedof executing monetary transactions for guests in an assigned
window bank. Maintain an accurate balance count of company assets while
providing excellent customer service.
Skills
 Microsoft Word
 Microsoft Excel

3.  Resume: DESETRA HORTON-DUNN
 Page 3 | [Type your e-mail address]
 First Responder
 Type 40wpm
 Power Point
 WMS
 IQC
 RF Gun
 Master Control
 Inventory Control
 5s