Problem Solving
Prepared by:
Dehat I. Hamad
Software Engineer at EPU-Scientific Research Center
Dehat.soft@gmail.com

Program objectives
• To be prepared to actively listening in order to accurately understand
the problem
• To help you know how to take the first step in solving a problem.
• To clarify and define a problem
• To understand the usefulness of collaborative problem solving and
decision making.
• To plan, practice, and problem solve with making decisions through
case studies and group decision

Program outlines
• What is Problem solving?
• The steps to solve problems.
• Conclusions
• Abstract

What is Problem solving?
A systematic approach to
define the problem and
creating numbers of
solution then making a
decision to chose the
best one.

At the beginning need to realize
there is a problem
Then this approach defines
five problem solving steps you
can use for most problems...
• Define the Problem
• Determine the Causes
• Generate Ideas
• Select the Best Solution
• Take Action
Determine
the
Causes
Define the
Problem
Generate
Ideas
Select the
Best
Solution
Take
Action

Define the Problem
The most important of the problem solving
steps is to define the problem correctly.

Determine the Causes
Once you have defined the problem, you
are ready to dig deeper and start to
determine what is causing it.
This level of analysis is important to make
sure your solutions address the actual
causes of the problem instead of the
withdraw of the problem.

Generate Ideas
• Once the hard work of defining the
problem and determining its causes has
been completed, it's time to get creative
and develop possible solutions to the
problem.
• Two great problem solving methods you
can use for coming up with solutions
are brainstorming and mind mapping
“You can not solve a problems with the same mind that created it”
Albert Einstein

Select the Best Solution
After you come up with several ideas
that can solve the problem,
one problem solving technique you
can use to decide which one is the
best solution to your problem is a
simple trade-off analysis.

Take Action
• Once you've determined which solution
you will implement, it's time to take
action. If the solution involves several
actions or requires action from others, it
is a good idea to create an action
plan and treat it as a mini-project.

Conclusions…
• Improving individuals' and
groups' abilities to solve
problems and make decisions.
• Should ever stop or withdraw
form problems, we have to
face them and make challenge
to solve.

Abstract
• Problem solving is a systematic approach to define then solve the
problems.
• This approach defines five problem solving steps you can use for
most problems...
• Define the Problem
• Determine the Causes
• Generate Ideas
• Select the Best Solution
• Take Action

References
• Slide Share: https://www.slideshare.net/readysetpresent/problem-
solving-power-point-content-presentation/
• PMS website: https://www.project-management-skills.com/problem-
solving-techniques.html