1. Business Etiquette & Work Culture
Presented By-
Anindita Choudhury
Deepika Agrawal
Joyeeta Sarkar
LOGO
Kiran Thakur
Rajan Kumar Singh

2. Contents
Corporate Etiquettes
Work Culture at :
Google
Tata Consultancy Services
Steel Authority Of India Limited
EXL Services
IBM

3. Corporate Etiquettes

4. Communication consists of…
COMMUNICATION
YOUR LISTENING
YOUR MESSAGE YOUR BODY ABILITY
LANGUAGE
CLOTHES YOUR WEAR
GESTURES
EYES EXPRESSION
TONE OF VOICE
BODY LANGUAGE
13% + 80% + 7%
= 100%

5. Introducing Others
 Introduce the person with the higher rank to the person with the lower rank
 Introduce a client to a fellow executive
 Introduce an official person to non-official person
 All else being equal, introduce the woman first
 If someone forgets to introduce you, take the initiative to introduce yourself
 Never give yourself a title
 Address someone by their first name only if they permit you to do so
 When possible, add a little information about the person you are introducing
 Do not command people in the introduction
 Stand when being introduced

6. Active Listening
Listen with full attention
Pause before you respond
Clarify by questioning
Paraphrase
Being Attentive Builds Trust

7. Creating A Positive First Impression
Grooming
 Positive Body Language
Greetings
 Handshakes
www.themegallery.com Company Logo

8. Positive Body Language
 Eye contact
 Facial expression/Mouth
 Hands/Arms
 Legs
 Body angle/Body posture
 Head & shoulders

9. Head and shoulders
 A raised head
A raised head signifies openness, interest, winner attitude, control over
the situation
A lowered head A tilted head
A lowered head indicates A tilted head side
doubt, defeat, contempt, ways means interest,
dissatisfaction, fear and curiosity or flirtation.
insecurity.

10. Body Language

11. Shaking Hands
- Extend your arm with all your fingers together with the
thumb pointing upwards.
- Make sure your hands are dry & do not smell.
- Hold the customer’s hand firmly & pump two to three time
- If your customer uses both hands, you also should use both
your hands. Clasp appropriately
- If it’s a lady, take caution, some of them may not want to
shake hands. In which case, fold hands & welcome the lady

12. Appropriate/Inappropriate

13. Appropriate/Inappropriate

14. Work Culture at
Google

15. Work Culture at
Tata Consultancy
Services

16. Tata Consultancy Services
Work Culture
Tata Code Dress Restricted
Of Conduct Code Access

17. Tata Consultancy Services
TECHNO- IDEA
T.G.I.F MAX
VATER

18. Tata Consultancy Services
Flexible Work Timing
Maitree Work
Culture
Celebration

19. Work Culture at
Steel Authority Of
India Limited

20. Steel Authority Of India Limited
Encourage innovation
High Celebrations
Belongingness
Work
Culture
Strict work
Work shift timing
Segregation

21. Steel Authority Of India Limited
People oriented Low
aggressiveness
Outcome oriented
Team
oriented Work
Culture
Cross
departmental
training
High
security
Company Logo

22. Work Culture at
Exl Services

23. EXL Services
Transparent culture
Informal Dress code
Open door policy
Cubical type work place
Strict about ID proof
Shifts
No leave on holidays
Competitions
Leisure and fun elements
Rewards
www.themegallery.com Company Logo

24. PROS
More youth centric
Salary of around 15k
No thinking involved in the job
CONS
Grave-yard timings
Work is monotonous
Growth becomes stagnant
www.themegallery.com Company Logo

25. Work Culture at
IBM

26. IBM
About IBM:
Founded in 1911 a merger of four companies
In 2011, Fortune ranked IBM the 18th largest firm
in the U.S., as well as the 7th most profitable.
IBM employs more than 425,000 employees
(sometimes referred to as "IBMers") in over 200
countries, with occupations including
scientists, engineers, consultants, and sales
professionals
IBM was among the first corporations to provide
group life insurance (1934), survivor benefits (1935)
and paid vacations (1937)

27. IBM
Ground breaking HR policies of IBM:
In 1932 IBM created an Education Department to
oversee training for employees
In 1935, the employee magazine Think was created.
In 1942, IBM launched a program to train and
employ disabled people in Topeka, Kansas.
IBM announces a Total and Permanent Disability
Income Plan for employees
In 1961, IBM's non-discrimination policy was
expanded to include sex, national origin, and age.

28. IBM
Ground breaking HR policies of IBM:
IBM provides same-sex partners of its employees
with health benefits and provides an anti-
discrimination clause.
The Human Rights Campaign has consistently rated
IBM 100% on its index of gay-friendliness
 In 2007 and again in 2010, IBM UK was ranked first
in Stonewell's annual Workplace Equality Index for UK
employers.
A dark (or gray) suit, white shirt, and a "sincere" tie
was the public uniform for IBM employees for most of
the 20th century

29. IBM
Ground breaking HR policies of IBM:
 In 1990s, CEO Louis V. Gerstner, Jr. relaxed these
codes, normalizing the dress and behaviour of IBM
employees to resemble their counterparts in other
large technology companies. Since then IBM's dress
code is business casual although employees often
wear formal clothes during client meetings.
On 16 June 2011, the company announced a grants
programs, called IBM100, to fund its employees
participation in volunteer projects

30. IBM
Work Culture In IBM:
IBM has one of the largest professional workforces
in the world today.
IBM has retained its position as one of the World’s
Top Employers of Choice over these years because of
its three-fold initiatives for the employees:
Capability: Rigorous and ongoing career/skills
development programs
Climate: A challenging, empowering work
environment, with world-class infrastructure
Diversity: Sensitive to a global workforce

31. IBM
Work Culture In IBM:
IBM offers a wide basket of career opportunities
allowing employees to move to different jobs and
career paths within the company.
IBM recognizes talent and offers global career
growth opportunities beyond India with fast track
options, offering a complete career advantage of
working for an IT leader and visionary in the On
Demand world.
One of IBM’s key strategies and policies is to
attract, motivate and retain the best talent in our
industry

32. IBM
Work Culture In IBM:
IBM offers employees several programs for
employee development .Some of them are
Mentoring, Study assistance plan, Leadership
development, Individual Development Plan, and
Certification & IBM Certified Professionals. They also
have very well developed training programmes
Flexibility at Work and Employee Wellness Programs
Some of IBM’s workplace flexibility programs include
individualized daily work schedule, Flexible (or
Compressed) Work Week, Regular Part-Time, Leave of
Absence, and Remote/Mobile Work Options.

33. IBM
Work Culture In IBM:
Most mobile employees are provided with IBM
laptops, which function like their office “cabinet,”
containing all their files, presentation materials, and a
whole gamut of support services that they need to
meet their clients’ and other requirements
Diversity in IBM means welcoming all people to the
workplace regardless of factors unrelated to job
performance.
At IBM, we work hard to build a culture of
inclusion, one that is committed to providing an equal
workplace to individuals who are differently-able and
need special care.

34. IBM
Work Culture In IBM:
IBM has received innumerable awards for workforce
diversity. Recently, an IBMer in India, Jyotindra Mehta
was awarded the Helen Keller Award 2004, by the
National Center for Promotion of Employment of
Disabled People.

35. IBM
Cons Of Working At IBM:
Too many processes to follow. The company is so
huge that it is a challenge to make people aware of
existing processes.
Salary is less compared to the competitors

36. LOGO