Deborah Sharon

service marketing total quality management law ease of doing business bankruptcy insolvency banking ibc 2016 insolvency and bankruptcy code purchase control non-budgetary budgetary control npo implementation strategy types strategies environment appraisal strategy formulation service delivery service marketing triangle service flowchart designing service market communication pricing of services services distribution servqual gap model blue print new service development service life cycle quality benchmarking principles of management anna university tqm