The document discusses the importance of having an online presence for businesses. It notes that customers and potential recruits are looking for businesses online and may already be talking about them on the internet. It recommends that businesses create a website or blog as a home base with a clear purpose and call to action. The document also suggests using additional online tools like social media, articles, videos and profiles to engage with the market and avoid just selling to them. It stresses the need to understand the relevant market and platforms for a business and train staff on effective online practices.