2. Bringing cloud services together - a point of view 1
Organisations rarely achieve great things
alone. They need partners. People with the
specialist expertise to cut through complexity.
People who can make confusing options make
sense. People with the experience to head off
uncertainty. It’s just the same with networked IT.
And today the need for that kind of partner
is even greater. That’s because the key to
keeping up with a fast-changing world is being
connected. Connected to colleagues, customers
and suppliers, and connected to information.
All in real time. And increasingly, the key to
doing that successfully and cost-effectively is
networked IT from the cloud.
The cloud is full of possibilities, but it’s a
fast-moving, fast-changing ecosystem.
And we believe the organisations that really
take advantage will need a certain kind of
partner. One that can help them plot a long-term
strategy and bring together the right blend of
infrastructure, services and know-how to realise
it. A partner that offers them all the possibilities
and keeps them in control. A partner that makes
it easier to move to the cloud and explore it.
In short, a cloud
service integrator.
O
3. Bringing cloud services together - a point of view
Every organisation knows about
the benefits of the cloud –
more flexibility, less cost; more
computing capacity, applications
and services available on
demand, less capital tied up in
maintenance-hungry systems
on the premises. By next year,
most of the money organisations
spend on IT will be in the cloud.
But are they making the most of
the potential? Research suggests
not. While six out of ten think the
cloud can help them deal with
their challenges, nearly seven
out of ten are proceeding with
caution: tactical projects rather
than transformation.
Why? While the benefits are
tempting, the concerns are
pressing. How secure will their
data be? Will they still comply
with regulations once it’s in the
cloud? Will their applications
perform well enough? How
will they manage the suppliers
bringing them the multiple
clouds many say they’ll be using
in the next few years?
CIOs can be the lynchpin of
transformation. But they and
their teams can’t do it all. A third
say they lack the skills to migrate
work to the cloud and a similar
proportion worry about the
disruption they could face when
they do migrate.
Understandable, then, that nine
out of ten organisations want
suppliers that can manage data
centres and networks together.
But we think they need more.
2
Connecting more simply and reliably, for less
When Paul Chong took over as Group IT and Commercial Director
at Standard Life he took on a creaking network of different
data and voice technologies. We helped him move 17 different
network services to BT, a process that would normally take three
and a half years, but which we pulled off in just seven months.
A single worldwide WAN carries voice and data for over 9,000
users, and Paul will be able to upgrade easily. Mid-project,
Standard Life also took the chance to grow in the Middle East and
Asia Pacific, and we provided the infrastructure in six weeks with
BT Cloud Contact. Standard Life’s costs are down 25 per cent and
they’ll save £15m over five years
Why a partner?
4. Bringing cloud services together - a point of view
The cloud is creating choices where they didn’t exist
before. The key to success is understanding those
choices, so organisations take control. With that
understanding comes confidence and the ability to
harness change and do things that matter: get to
market and innovate faster, keep costs down, and
keep customers happy.
These are exactly the things the cloud makes
possible. And this is where a partner that can
bring services together is so important. Of course,
technology matters, but it’s service that makes the
difference by helping organisations make sense of
their choices.
Choice starts with a network. A stable, scalable and
secure network is the basis of IT that can evolve with
organisations and help them achieve their aims, instead
of getting in the way. IT that can put them in control of
their own transformation.
Our network extends to 198 countries and territories,
with 4,700 points of presence. Our customers connect
to it to run their operations around the world, from
collaborating with each other on video conferencing and
managing manufacturing plants to exchanging sensitive
data with R&D partners. Because we own and manage
the network, we can control performance and security
for our customers too.
We’ve put our local data centres close to where our
customers are instead of in low-cost locations. So when
they entrust their data to us, it stays were they need
it to. And they get the performance they and their
customers expect.
We’re not standing still. We’re among the leaders on
technologies like Network functions Virtualisation
and Software Defined Networking that will make our
network even easier to connect to and services easier to
order and use.
Choice is about flexibility. Organisations shouldn’t have
to decide which vendor’s technology they’ll be locked in
to, if that decision curbs their ambitions later. They need
access to systems they’re already using, as well as being
able to switch on new independent apps in a moment.
They should have the option to run private and public
clouds together and blend their own data centres with
cloud-enabled ones, and be sure everything will run
seamlessly together. And moving to the cloud shouldn’t
have to be a dramatic throw of the on-off lever.
Organisations should be able to do what they want at
the pace that’s right for their aims and strategy.
We make that flexibility possible, from how to connect
to the cloud, to where applications run from. And with
our Compute Management System we put organisations
in control. Through it they can see all their resources as a
Making the right choices
3
Connected public services doing more for less
Paul Brocklehurst, CIO at Surrey County Council, saw a chance to help deliver better public services for less cost by boosting
collaboration and cutting out duplication. The high-speed, Public Services Network-certified UniCORN infrastructure the
county shares with neighbouring Berkshire promises to do just that.
It unites 20 agencies like healthcare and education across 1,800 sites, replacing 40 separate networks. Our Ethernet
Connect platform is at the heart of it all, and we integrate services including a WAN, internet, voice and contact centres.
Surrey community health services is cutting network costs by 25 per cent and the 205 county schools on UniCORN have
doubled their network power for a third of the cost.
5. NETWORK FLEXIBILITY RELATIONSHIPS KNOW-HOW SECURITY SERVICE
Bringing cloud services together - a point of view 4
virtual data centre and manage their IT, applications and
data. They can get new infrastructure up and running
in minutes, deploy and manage applications and get
cloud-based file storage, data protection and sharing
services and more.
Choice is about relationships. Organisations know
different clouds can do different jobs. We connect to
most of the major third-party cloud suppliers – and the
connections are private, so performance and security
never suffer. It means we can offer the kind of cloud
services that could bring competitive advantage.
Choice is about know-how. One cloud doesn’t fit all.
Different sectors need different things. So Organisations
should have access to consultants with specialist
knowledge. We work with some of the world’s biggest
organisations and it’s given us a depth of experience we
can apply to different industries, from financial services
and automotive to life sciences and retail.
Choice is about security. Because any IT system you
choose is only as good as the security protecting it.
Security is built in to our network and we police it with
our 2,000-strong team of experts. Security risks are a
fact of life, but with the right people and processes you
can keep them under control, manage them and see
them coming. We’ve done that successfully for NATO,
the 2012 Olympic and Paralympic Games and the UK
Ministry of Defence among others.
And choice is about service. A real cloud service
integrator brings all these capabilities together. They
manage the whole journey from network to cloud, they
manage third parties, they manage performance and
security and they simplify pricing. And they replace a
bundle of SLAs with just one. That’s the vision we’re
offering businesses and public sector bodies.
Making a
cloud-enabled
economy happen
We want to make the cloud-enabled economy
a reality. Our vision is to do that by putting
organisations in control of their choices in the cloud,
and turning their uncertainties into confidence.
They should be able to get the benefits no matter
what their current IT looks like.
Making that happen means being the new kind
of partner they need to help them reach their goals,
step by step. Every organisation wants to push the
boundaries, and they’re more likely to do that with
a partner that’s capable of pushing boundaries
too. It’s something we’re used to, from establishing
ourselves as the first telecoms company in 1846 to
launching the first always-on GPRS mobile network
in 1999 and ruffling feathers in the TV market with
BT Sport in 2013.
Bringing cloud services together - a point of view
Now we’re carrying on that tradition
by opening up all the cloud has to
offer. We have the network, the
infrastructure, the relationships and
the know-how to put the possibilities
in reach and keep organisations in
control. So that wherever they are in
their evolution, we can put them on
the road to achieving great things.