1. DAVID STEWART
2 Leesburge Drive
Lancaster, Pa 17584
717-945-7533h 717-819-5328m
davey.stewart@gmail.com
Analyst
Requirements Management  Application Testing  Writer/Editor  Process Improvement
SUMMARY
Business Analyst with extensive experience in customer relationship building, requirements
management and quality assurance. Proven abilities in project management, applications
testing and requirements interpretation resulting in successful systems implementation. Expertise
in understanding customer needs and converting them into measurable system requirements.
Adept at writing use case tests, user system requirements, as well as other documents used in the
SDLC process. Excellent analytical, communication and customer service skills.
 Client focused individual, expecting to exceed the client expectations. Intuitive
collaborator able to identify potential areas of dissatisfaction.
 Meticulous and conscientious tester consistently identifying and reducing errors prior to
implementation, as well as, excellent trouble shooting skills.
 Excellent presentation and collaboration skills, allowing me to not only build a rapport
with clients but ensure the design meets their expectations.
CORE COMPETENCIES
Presentations • Application Testing • Training Delivery • Problem Solving • Process
Improvement • Customer Focus • Self Starter • Project Management • Writing and Editing
EXPERIENCE
Pennsylvania Interactive, Pennsylvania 09/2013 – 03/2015
Business Analyst
 Worked with senior management to implement a change control process to coordinate
changes with the Commonwealth’s IT department.
 Collaborated with commonwealth agencies to gather requirements and needs for the
development of new mobile applications.
 Translate conceptual requirements into concrete, clear functional requirements.
 Implemented ticketing system and document management system.
Lead role in Scrum meetings for Commonwealth website migrations.
Assumed role of JIRA and Confluence CMS subject matter expert and implemented tools for
process improvement.
Method 3 – Benecard, Pennsylvania 12/2012 - 5/2013
Business Analyst
 Worked with internal business owners to identify gaps and process improvements for
processing of Medicare Part D claims.
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2.  Worked with developers and other key players to implements solutions to improve letter
generation and correct content issues, greatly improving available letters and reducing errors.
 Vetted and documented user requirements for new functionality and collaborated with
developers on implementation of new functionality.
DAS Concepts, LLC, Maryland 1/2012 - 12/2012
Principal
 Gathered client requirements as needed and communicated with developers.
 Tested applications to identify user interface as well as programming errors.
 Identified user interface short comings and suggested improvements.
 Met with clients for business department descriptions and developed online
verbiage to describe various services provided.
Becton Dickinson, Sparks, Maryland 8/2000 – 12/2011
Business Analyst
 Implemented approval work-flow with automatic emailing. System was used to identify
approximately $40,000 license savings.
 Collaborated with Quality Assurance group in the design of a system to record statistical
information related to product quality checking. Documented user requirements and composed
design requirements document for developer. Managed the development process working with
both user and developer(s) to achieve a successful implementation.
 Reduced recall risk of product recall through the development of a communication and
activity tracking system. Worked with the Media (raw materials) department to design and
document a system to track site participation in formula changes. Documented user
requirements and composed design requirements document for developer. Managed the
development process working with both user and developer(s) to achieve a successful
implementation.
 Addressed internal audit issue within the Quality department through the development of a
closed end secure system to record process deviation and corrections. The team and I received a
cash reward and recognition for a successful product.
 Developed a custom Content Management System (CMS) interfacing with a static site
generator that generates 6300 files resulting in the 3000+ product pages for the Diagnostic
Systems website, http://www.bd.com/ds. Led data validation activities, identifying issues and
exceptions that needed addressing.
 Improved Security ID process flow by working with the local Security department to map
processes and gather requirements to address various badge types, approval work flow, reporting
and department reassignments. Designed, tested and implemented a system to automate the
work flow eliminating unnecessary delays.
 Identified gaps in SAP profile request process. Worked with profile team to identify and
map current process. Developed system requirements to simplify the request and approval
process through an intuitive GUI design. Implemented several cross checks involving required
training with automatic notifications.
 Authored test cases for user acceptance testing as well as quality assurance, documenting
deviances for correction planning.
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3. O/E Systems, Hunt Valley, Maryland 11/1998 – 8/2000
Consultant
 Worked with team at client's location to develop a new claims tracking system, replacing the
old MS Access system. The new system resulted in more accurate tracking of claim information
and follow-up activities.
 Worked with World Bank HR to design a web based content management system to hold
content for an employee classified ad system. This system allowed for in importing of pictures
for display and automatically linked to related mapquest maps for real estate advertisements.
Worldbank, Washington, D.C. 6/1993 – 11/1998
Lead Instructor (1993-1996)
 Developed various course materials around subjects primarily concerned with
troubleshooting and support of PCs and the Windows operating system. Instituted curriculum
for departmental support staff which resulted improved knowledge regarding PC support topics.
Information Officer (1996-1998)
Managed support effort of department's IT needs for 100 staff, 90 training workstations and
several servers.
Supervised training effort roll out for Lotus Notes for approximately 6000 staff coordinating
efforts with the central IT function.
Initiated purchases of hardware and software to meet divisional requirements.
Worked with a divisional team to conceptualize a divisional course catalog. Once completed
this catalog was printed. Based on this printed catalog an electronic version was developed to
reflect the printed version as well as provide a mechanism to print the catalog from the database.
EDUCATION
Towson State University, Towson Maryland, Bachelor of Science
Professional Development & Training
Understanding and Flexing Your Work Style
Erwin Data Modeling Computer Associates
Planning & Managing Projects (IPS Course)
Six Sigma Green Belt Training
TECHNICAL SKILL AREAS
VB Script
Java Script / J Query
CSS
HTML
asp.net
C#
JIRA/Comfluence
CERTIFICATIONS
ITIL
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4. Certified Scrum Master
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