1. David Schaal
500 Mirasol Circle #208
Celebration, Fl. 34747
239-231-8208 | mrdavejs71@gmail.com
Network Engineer | Information Security | Cryptography
Skilled graduate with Honors, a GPA of 3.5 and an Associate’s Degree in Computer Network Security and Cryptography seeking
employment with a company which can utilize my extensive training and experience working with most aspects of technology. Highly
qualified in service-based positions requiring an emphasis on client satisfaction in a fast-paced environment. Very articulate in both oral
and written communication skills. Strong interpersonal skills; liaise effectively with coworkers, management and customers. See attached
for certifications.
Relevant Coursework and Pending Certificates
 Cisco Networking and Routers
 Servers
 Active Directory
 Net+
 A+ Computer Hardware and Software
 Microsoft Windows Workstations
 Problem Solving and Critical Thinking
 Information Security
 Networking Security +
 Linux
 Dell Certified
 Radiant System P.O.S. Certified
 IBM/Lenovo Certified
 Lexmark Certified
EDUCATIONAL BACKGROUND
Computer Network Security and Cryptography
Rasmussen College Ft. Myers, FL. Graduation: Dec. 2013
PROFESSIONAL EXPERIENCE
IT Support/Field Service Analyst/Technician
Compucom May 2014-Present
 Customer service in a retail environment with clients such as Walmart, Home Depot, Lowes, Winn Dixie, Target, State Farm
Allstate, U.S. Bank, First Trust Bank, Key Private Bank, Aecom, State Farm, and Red Lobster.
 Network support including diagnosis,configuration, cabling, mapping, and appliance support
 Server support including hardware diagnosis,and configuration
 World class customer service for high end clients as well as end users
 Critical thinking in stressfulsituations to ensure the highest quality service to keep the environment running smoothly and
efficiently
 Managed high profile projects from the ground up including the entire IT infrastructure, I was to ensure that future business was
engaged successfully.
 Utilized efficiency tasks to keep costs low while maintaining a productive environment
IT Support/Hardware Maintenance/Break/Fix Technician
F2Onsite January 2014-May 2014
 Customer service in the end user home as well as the enterprise environment
 Diagnose issues with hardware components and appliances
 Repair hardware components with servers,laptops,desktops and point of sale equipment
 Detail documentation with each and every call
 Network installation and repair
IT Support Break/Fix Technician
Geeks Onsite January 2013-Jan 2014
 Customer Service in customer homes fixing any issues with technology
 Virus removal, Rootkit removal, Operating systemrecovery, Operating systemupgrades
 New computer set up, software installation
 Network installation, recovery, and troubleshooting
 Hard drive repair, recovery, and installation
 Customer education in software, and hardware capabilities
 Setting up email accounts and implementing password policies
Dave’s Complete Automotive and Customizing Jan 1998-Nov 2005
Owner/CEO
 Customer service and scheduling
 Accounting and cost evaluation
 Diagnosed and problem solved as a technician

2. Certifications
DAVID SCHAAL: Profile
Name AcquiredOn ExpiresOn
LexmarkCertified
All printer models (Cert ID 41737)
Dell Certifications
DCSE Vostro 5460 Certification (Cert ID:3107) 02/14/2014 N/A
DCSE Microsoft Windows 8 (Cert ID : 3086) 02/14/2014 N/A
DCSE XPS 9Q23 - 12 (Cert ID: 3089) 02/15/2014 N/A
DCSE XPS 10 (RTD-CAR-CIS) (Cert ID :3099) 02/15/2014 N/A
DCSE Customer Induced Damage
Acknowledgement (Cert ID: 3053) 02/13/2014 N/A
DCSE OnSite Troubleshooting (Cert ID :3028) 02/15/2014 N/A
DCSE Latitude 10 Certification (DCSEID : 3102) 02/13/2014 N/A
DCSE Vostro 5560 Certification (Cert ID :3112) 02/15/2014 N/A
DCSE XPS 1810 - 18 (Cert ID: 3110) 02/15/2014 N/A
DCSE Foundation 2013 Desktops (CertID: 3114) 02/13/2014 N/A
DCSE Foundation 2013 Alienware (CertID: 3115) 02/15/2014 N/A
DCSE Foundation 2013 Portables (CertID: 3116) 02/15/2014 N/A
DCSE Foundation 2013 Ruggedized (CertID: 3117) 02/15/2014 N/A
IBM/Lenovo Certifications
IBM Certified RDD08 03/01/2014 N/A
IBM Certified RTD08 03/01/2014 N/A
IBM Customer Satisfaction and Business Conduct 03/01/2014 N/A
IBM Service Delivery 03/01/2014 N/A
IBM Logistic Processes 03/01/2014 N/A
Point of Sale NCR/Radiant Certifications
Radiant RSP C-Tech Cable Certified 02/21/2014 N/A
Radiant PCS NA RADS Fuel Architecture 02/21/2014 N/A
Radiant Point of Sale Hardware Certified 02/21/2014 N/A
Client Certified
Walmart Point of Sale including diagnosis and configurations of registers, printers, scan guns, and debit
readers
Walmart Server Support including hardware diagnostics and configuration support
Walmart Network Support including but not limited to switches, hubs, access points and cabling

3. Walmart VOIP Support including hardware appliances and configurations
T-Mobile; Full IT support including new hardware configurations and migrations as well as software and
network support.
Allstate; Full IT support including but not limited to network support on the agent level, and server
configuration, data backup, OS migration, and new employee setup.
State Farm; Full IT Support including agency moves, and complete network mapping, wiring/cabling,
configurations, data backup, data migration, security policies, server support, and account policies.
Winn-Dixie/BI-LO; Full back office support as well as Point of Sale support and troubleshooting from
diagnosis and repair of register hardware and configuration issues to debit reader, scanner/scales, scan guns
and printers. Full network support including cabling support, server hardware support and troubleshooting.
Target; Full back office support including, monthly preventative maintenance of rack equipment. Server
support, full network support including Asset Protection equipment including cameras and PC’s, Lexmark
printer supports.
Home Depot; Full IT support on the store level including, all Point of Sale issues, preventative maintenance
tasks, imaging hard drives from network, full network support and troubleshooting, as well as server support.
Lowes; Full IT support on the store level including maintenance tasks, Lexmark printer support, and server
hardware/software support.
Red Lobster/Darden; Managed a complete IT infrastructure project from the beginning to the end ensuring
future business relationships flourished and grew. This was a full-fledged project moving 300 users from
location and migrating their entire user profile. Changes were made from Group Policy upgrading, to Exchange
Server policy as well as updating. This was updating and upgrading the software to every computer in the
business.