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Enhancing Revenue Stream
at Your Airport
Promote & Provide


David Saleme, A.A.E.
Concessions Manager
Columbus Regional Airport Authority
Port Columbus International Airport (CMH)
Data      Promote        Provide

About CMH   Branding       Passenger
Revenue     Methods        focused
Trends      Original       Location
            Efforts        Information
            Digital as a   Power
            new tool
                           Wi-fi
Port Columbus International Airport (CMH)

  Port Columbus
     Total Annual Passengers – 6,378,722
     Annual Enplaned Passengers – 3,181,729
     Strong O&D Base
     No single carrier dominates the market
     Five Year Lease (2010 – 2014) includes revenue share
     component
     Three independent concourses – separate checkpoints
4,500,000

                          Enplaned Passengers
4,300,000
                          Revenue to Authority
4,100,000



3,900,000



3,700,000



3,500,000



3,300,000



3,100,000



2,900,000



2,700,000
            2007   2008        2009      2010    2011   2012
More than just directions


         Branding Methods
         Original Efforts
         Digital Signage as a new
         tool
Branded House
House of Brands
Original Efforts
Digital Signage
Digital Signage
Digital Signage
Digital Signage
Digital Signage
Digital Signage
Digital Signage
Digital Signage
Digital Signage
Passenger focused
Location based
Information
Power
Wi-fi
Locations
Information
Power
Power
Power
Power
Power
Power
Wi-fi
David Saleme, A.A.E.                  dsaleme@columbusairports.com
Columbus Regional Airport Authority          cell/text 614-893-1620

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Enhancing revenue stream at your airport final

Notas do Editor

  1. Discuss what the title meansFocus on solutions adaptable any size airportNear term “quick fixes”. Long term fixes as well.Need an anaolgy other that Brad Pitt.Should I give a qualification – concessions not ASD?
  2. State why each section matters – where we are going. Theme – changes made – all can makeThe airport should be the catalystShould I give a qualification – concessions not ASD?Why
  3. Comments on revenue share
  4. Describe what happens at the arrow ….How did we create this seperation. Trend in revenue, why is it important …
  5. Describe what happens at the arrow ….How did we create this seperation. Trend in revenue, why is it important …
  6. Deciding to promoteNeeded immediate solutionsContract renegotiationBringing more in houseSeating/jetbridgesRcognition of what seeing in the worSurveysTransition SlideBranding Styles – why it is important to adopt right style for your effortWhere you can – cost effectiveWhy it matters – frequency
  7. The Airport should be the catalystBrandingStylesFocus as an AirportWhy it mattersThe “Branded House” – In this methodology, the company is the brand. All products and services within that company will be subsets of the primary brand. A good example of a branded house is Apple. They use a singular name across all of their activities. To all of their stakeholders they are know simply as “Apple”. They may have different categories/divisions (iPod, Mac, iTunes, iPhone, etc…) but they all have to fall under the scrutiny of existing branding strategies and standards.
  8. While blank – explain Genneral millsThe Airport should be the catalystBrandingStylesFocus as an AirportWhy it mattersAssemble the right brands – mix local – national right for our airport.Attention, then leave aloneThe most overused analogy in the industry – take a 30,000 ft viewThe “House of Brands” – This architecture focuses of the branding of multiple sub-brands while the primary brand gets little or no attention. Proctor & Gamble is a perfect example. Under P&G there are dozens of brands, including Pampers, Duracell, Gillette, and Tide just to name a few. However, P&G gets very little prominence of itself, and adds no real credibility to any of it’s products.
  9. The Airport should be the catalystEverything frFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  10. The Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  11. The Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  12. The Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  13. The Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  14. The Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  15. The Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  16. The Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  17. The Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  18. The Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  19. Focus is on where the passenger isThe Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  20. The Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  21. AnologyAverage = 5.5This is how we build holdrooms.But if we provideid seating, as an industry, the way we provide power outlets then Examples of newDiscuss Clear VisionThe Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  22. AnologyAverage = 5.5This is how we build holdrooms.But if we provideid seating, as an industry, the way we provide power outlets then Examples of newDiscuss Clear VisionThe Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  23. But even though we have seating available – left with BCHApologies for the quality – most are some time ago … Three phase approach …AnologyAverage = 5.5This is how we build holdrooms.But if we provideid seating, as an industry, the way we provide power outlets then Examples of newDiscuss Clear VisionThe Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  24. But even though we have seating available – left with BCHApologies for the quality – most are some time ago … Three phase approach …AnologyAverage = 5.5This is how we build holdrooms.But if we provideid seating, as an industry, the way we provide power outlets then Examples of newDiscuss Clear VisionThe Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  25. But even though we have seating available – left with BCHApologies for the quality – most are some time ago … Three phase approach …AnologyAverage = 5.5This is how we build holdrooms.But if we provideid seating, as an industry, the way we provide power outlets then Examples of newDiscuss Clear VisionThe Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  26. But even though we have seating available – left with BCHApologies for the quality – most are some time ago … Three phase approach …AnologyAverage = 5.5This is how we build holdrooms.But if we provideid seating, as an industry, the way we provide power outlets then Examples of newDiscuss Clear VisionThe Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  27. The Airport should be the catalystFocused on the passengers journey into the airportShuttle busesPosters on the wall3D displaysLarge wall wraps in from the garageLarge Floor WrapsAttention on the passenger
  28. Promote and ProvideRevenue growth since 2009Passenger focused effortsStrong focus on the brandsServices and amenitiesFind new ways to promoteMeet the needs of the passengers where most likely to actPromotions