1.
Starting Small:
Adding Performance
Support to the Mix
David Kelly
Vice President
Program Development
http://bit.ly/1N1RUMW

2.
Performance support is a tool or other
resource, ranging from print to technology-
supported, which provides just the right
amount of task guidance, support, and
productivity benefits to the user, precisely
at the moment of need. - Marc Rosenberg
Photo credit – Kit http://bit.ly/1xWqqkQ

3.
Performance Support
Generates Revenue
Photo credit – epSos .de http://bit.ly/1NfMpfE

4.
Performance Support
Enhances & Extends Training
Photo credit – Fugenx CDC http://bit.ly/1NfNlke

5.
Performance Support
is Less Disruptive
Photo credit – thecrazyfilmgirl http://bit.ly/1NfPQCX

6.
Recipes
Photo credit – Heather aka Molly http://bit.ly/1xWr4iu
Airports
Performance Support in Everyday Life
Photo credit – Sander Baumann http://bit.ly/1BbuOhm

7.
Wash Your Hands
Performance Support in Everyday Life
Photo credit – Kit http://bit.ly/1xWqqkQ

8.
Performance Support in Everyday Life
Photo credit – Heather aka Molly http://bit.ly/1xWr4iu
Recipes

9.
Performance Support in Everyday Life
Photo credit – Johann Dréo http://bit.ly/1xdUltN
Wikipedia

10.
Performance Support in Everyday Life
Photo credit – soumit http://bit.ly/1OBMa02
Amazon

11.
Performance Support in Everyday Life
Photo credit – Alan Cleaver http://bit.ly/1NfIVtt
Checklists

12.
It Starts with a Mindset

13.
Focus on the Problem

14.
Selling Performance Support
• It’s hard to Sell PS. We’re battling tradition,
expectations, and ignorance about the term
• How do you sell PS? You don’t. You just do it.
• And you don’t use the words PS. Lose the jargon.
Understand and Respect the
Power of Tradition & Legacy

15.
Don’t Sell Performance
Support; Just do it.

16.
Don’t talk about “Performance
Support”; Talk about performance.

17.
Your First Performance
Support Project
1. Understand the problem
2. Pick the right stakeholder
3. Start small
4. But think big (Scalability)
5. Learn about the benefits
(from users)
6. Build your story
7. Use the story to build a
business case

18.
Remember: Performance Support
is a Journey, not a Destination

19.
Starting Small:
Adding Performance
Support to the Mix
David Kelly
Vice President
Program Development
http://bit.ly/1N1RUMW