This is a research report done by Taylor's University students for the subject Community Service Initiative.
This report is about a research based on the home environment that might affect the people to work from home.
1. COMMUNITY SERVICE INITIATIVE
(UCM60102U4108543)
Research Paper
Topic: Does the Home Environment Affect Work From Home
TUTOR: DR. CAMELIA KUSUMO
NAME: CHAI PHEY CHIAT 0334480
DEEPSHIKA MANNICK 0332734
JOSLYN SIEW ZI TONG 0334488
LI CHUN RON 0334555
POH WENG CHUAN 0319951
SERENE LIM JIA YI 0334258
2. TABLE CONTENT
PAGE
1.0 INTRODUCTION
1.1 BACKGROUND RESEARCH 2
1.2 RESEARCH PROBLEM AND RESEARCH QUESTION 3
1.3 JUSTIFICATION FOR THE RESEARCH 4
1.4 METHODOLOGY AND METHODS 5
1.5 LIMITATIONS AND DELIMITATION 6
1.6 OUTLINE OF THE REPORT 7
2.0 RESEARCH ISSUES 8 - 9
3.0 METHODOLOGY AND METHOD 10
4.0 ANALYSIS OF DATA 11
4.1 DEMOGRAPHIC INFORMATION 12
4.2 EXPERIENCES OF WORKING FROM HOME 13 - 14
4.3 ENVIRONMENT QUALITY OF WORKING AT HOME 15 - 17
4.4 PROPOSITION & APPROACHES 18 - 19
5.0 CONCLUSION & IMPLICATION 20
6.0 REFERENCES 21 - 22
7.0 APPENDIX 23 - 62
1
3. 1.0 INTRODUCTION
1.1 BACKGROUND RESEARCH
In the current COVID-19 pandemic, many companies and businesses are forced to shut
down operations due to the spread of the viruses. Although there is news as to whether
this is the right move or not there is no denying the fact that there are implications which
come with these actions. (Steve, 2020). Of course, this MCO (Movement Control Order)
is viewed from many different perspectives so it is more of a subjective matter as there
are no rights or wrongs here. This research will be based more towards the
efficiency of working from home as compared to an office environment. How it
would affect the efficiency of work from home as compared to the latter? Is it a good
idea to work from home and is it safer or will it just bring down the entire workforce?
These are questions typically raised when it comes to one mind when working from
home.
Home is seen as a safe place to most or even some leisure activities (Pelley L., 2020).
But Malaysian have never really dive into how it is like to work from home (Mokhtar, N.
H., 2020). Working Away from an office where all colleagues are and all the documents
are placed at. Not only that, what about the working mood that goes on behind closed
doors. Although we all know what it is like to work when your boss is not breathing down
your throat all the time in office.
A 2011 study shows that workers from home experienced 25% less stress as opposed
to the latter (Monster, 2020). Companies such as Twitter have announced their
employees to work from home forever (Kantrowitz A., 2020). Job scope that requires
long hours to come up with a product or work that could include to work on site
especially architects, are they better to work at home where they are cut out of
distraction or even programmers and et cetera. Everyone is different when it comes to a
company’s work policy. Hence it is the topic for this discussion.
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4. 1.2 RESEARCH PROBLEM AND RESEARCH QUESTION
The experience of working from home raises a lot of questions when it comes to the
corporate world. But it is inevitable for example in today’s pandemic. Working is a whole
different ball game when it is done at home. One size does not fit all and that is definitely
the case when it comes to working from home. This is pretty much a very subjective
question and no real answer can actually solve the question that is working from home
actually better? (Ciciora P., 2018)
Firstly, can the experience of working from home actually improve efficiency more than in
the office? While most may prefer working from home, the thing that most do not take into
consideration is the distraction (Connley C., 2020). Distraction in an office such as people
ringing the door, running errands while rushing on tasks. Some may say they can get more
work done but what if they see a bed and just lay there for a few ‘minutes’. These are
aspects that we should consider and dive into more if we are to truly understand what
efficiency working from home actually is like.
Technology has been used widely throughout the years and has spiked 40% in the last few
months due to the current pandemic.(Sam A.,C&Layal May, 2020). Now although it has
been used a lot does not mean that it has been fully utilized. Automated work forces are
actually quite an impressive innovation but what happens when you put in against years
and years of hands on experience? Do they clash? Go hand in hand? Or does just one
overshadow the other?
On the other hand, taking consideration into the physical workspace’s quality of the
environment of the workspace at home is also important as it may affect the working style
and working habits. Office employees spend a lot of their time inside an office, where the
physical environments influence their well-being and directly influence their work
performance and productivity. Air quality, lighting and noise conditions of the immediate
environment affect the work concentration and productivity. As compared to work from
home, these aspects may vary from working in a typical office. Workspace’s environment is
the most critical factor for the employees to perform. The physical aspects of a workplace
environment have a direct impact on the employees' productivity, performance, health and
safety, comfort, concentration, job satisfaction, and morale.( IspatGuru. 2020).
In conclusion, the main concern and the main research question from here is that, how is
the impact of environment quality at home on the experience of working from home? While
this question is supported by how the experience of work from home and how is the
environment quality of work space at home by the audiences.
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5. 1.3 JUSTIFICATION FOR THE RESEARCH
The objective of the research is to examine the subject of 'is it better to be working from
home in this pandemic situation’. COVID 19 has taken the world by storm, challenging
the organised patterns of our society. Concerning the working sector, the obvious
solution was to work from home but would it be continually effective?
Our research is going to be carried out using online surveys, so that we can obtain an
amount of people’s opinions (which will be mentioned in 3.0 Methodology and
Method), from which we would be able to analyse and process how our society is
actually coping with working from home and how effective it can be based on
their home environment.
This will allow us to collect accurate feedback. Data collected and analysed will
supplement our research in determining if it is effective to be working from home during
the pandemic. The aim of this research is to extract proper information concerning our
research issue in order to apply it to our current situation, which will benefit people
working from home. Working schedules may be adapted accordingly to the research
data obtained and analysed, so as to create an optimum working environment for our
world’s present conditions.
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6. 1.4 METHODOLOGY AND METHODS
A cross-sectional study design will be carried out online in view of COVID-19 outbreak.
The method of online survey is chosen for data collection in the report. It is done
according to the current situation we are in which is the time that we are practicing
social distancing.
Questionnaires will be done by using Google Forms: Online survey. It is only
available for a particular group of people (office workers), where questions should be
spreaded by using the Snowball Method. A comparative internet-based questionnaire
design will be used. The self-administered questionnaires will be contained with
demographic details, occupation, public’s experiences on Work From Home,
environment quality of Work From Home and the preferences to solve the
problems related to the public's working home environment.
These questionnaires will help us to collect data that we needed regarding how Work
From Home influences working experience and lifestyle. The questionnaires will be
opened to the public on 3 June 2020 to 7 June 2020. (Refer to sample estimation detail
in section 3.0 Methodology and Methods). The detailed analysis will be presented in
section 4.0 Analysis of Data for the data analysis collection.
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7. 1.5 LIMITATIONS AND DELIMITATION
Due to the pandemic COVID-19, everyone is being forced to practice social distancing
in which people have to work without any human physical interactions. Therefore, we
are to do research that is related to home designed space or the home environment of
the working space as this affects the effectiveness for people to work from home.
Because of COVID-19, it has created a revolutionary way for people to Work From
Home. From there, people will realize the space they need to have at home and
questioning that is a proper working space affects work efficiency? Is it better than the
office? It had brought a new requirement for architects and interior designers on how we
should tackle the issue of space raised during the pandemic.
The research will carry out on an online survey which is the occupation
applicable for work from home. This will be the limit to our study.
As for delimitation, we need samples (people) that are working from home only,
especially people who were working in an office setting before the Movement
Control Order. Besides, the people are able to select only one most prominent option
in our questionnaire.
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8. 1.6 OUTLINE OF THE REPORT
Report breakdown:
1. Introduction gives an overview of what the report is about and how the
research is being carried out. It includes justification for the research and its
limitations and delimitations.
2. Research issues is based on what each of our team members have read and
analysed in terms of news articles, papers, other reports based on our research
theme
3. Methodology and methods consist of detailed explanations of how the research
is carried out, the type of technique and procedures used to collect data, and
furthermore how those raw data are translated into readable and concise data.
i) Demographic Information
ii) Experiences of working from home
iii) Environment quality of working at home
iv) Suggested solutions and Conclusions
4. Analysis of data compiles the information obtained from surveys and categorised
in different sections related to the research objective. The data is organised using
charts and observations are written down.
i) Demographic Information
ii) Experiences of working from home
iii) Environment quality of working at home
iv) Suggested solutions & Conclusion
5. Conclusion and Implications give a definite response of the outcomes of the
research with congruent explanation
7
9. 2.0 RESEARCH ISSUES
Ever since the outbreak of COVID-19, every work that requires the use of manpower is
starting to slow down. It has caused a lot of problems where any job involved interaction
is a high-risk job. The COVID-19 outbreak initiated the idea of Work From Home. (Mola
R., 2020) A topic that is worth discussing and to be further reviewed by all the people
around the world. From the chosen articles, Work From Home has brought health safety
to the public and individual, which will also contribute to decrease the widespread of
COVID-19. (Borneo Post Online, 2020) Turning one’s home into a concept working
lifestyle does bring benefits to individual freedom, productivity and flexibility. But it also
has its own downfall but the beneficial have overweight it. (Stieg C., 2020)
Work From Home, it is an obvious situation that caused a sudden change of lifestyle
and working environment. It can either be a stressful life or a happier situation.
Therefore, some of the people are not able to work from home since there are
distractions in the house, but this is not true for those who are able to work from home
and their life turns to be happier than usual because they able to have interaction with
the things they enjoy and to have individual adjust from their working environment to
match their preferences. (Stieg C., 2020)
Environment, to be more specific, house environment plays an important role for
people to either focus on their work or get distracted by things around them at
home. Factors including quality of the environment (light, air, view, et cetera) and
quality of the space (size, colour, layout, et cetera) turned to be the main focus for
people to work and have the mood to work. (Choudhury, Larson, Foroughi, 2019)
By further analyzing this situation, it presents how much work can be done by a person
depending on the environment and the location of that person with the distractions
available around him or her at home. The mood of the place is also presenting itself to
the workers either if it is a working environment for them. The environment always plays
an important part to create a mindset of what a person should do in that particular
environment. (Choudhury et al., 2019) This is the most interesting part as it involves
designers’ thoughts about this situation, as work from home is not a problem, but the
problem is the home environment that affects the workers. (MindTools, 2020)
Work From Home is not always standing itself at the negative side but it has its
advantages. (Papandrea D., 2020) First, it is able to stop the interruptions that were
made by office tasks that might be able to distract the workers. These may be one of
the reasons to convince the workers that they can actually be more productive than in
the office. (Papandrea D., 2020) Besides, it is possible to achieve the work-life balance
since people are working at home. (Crosbie, Moore, 2004) Most of the people will be
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10. having a good time after the working hours as people don’t have to get trapped in the
transport. At least, not wasting any of the time to get back home to do whatever they
wanted to do.
As a conclusion, working from home is not a bad thing for people since it is an
essential thing to be done as to keep on going at this period of time. Maybe it is the
starting to promote the culture of working from home to everyone in this world since
working from home actually existed around 1980. (Crosbie, Moore, 2004) For people’s
safety, for the better future, it provides a better way to solve the world’s economic crisis,
besides producing more opportunity for the people to work from home instead of taking
the risk to work out there during the disease outbreak season. (Lufkin B., 2020)
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11. 3.0 METHODOLOGY AND METHOD
Methodology
The purpose of this methodology used in this research is to help the public to gain
awareness of MCO Phases with implementing alternative choices as home
working would be effective over working from office. The research carried out from
this topic also, provides the necessity to enhance the awareness of the pandemic
situation and how working from home can mitigate this issue
(Tony.Anscombe,2020). The beginning of this approach can be analyzed by the current
environment of this pandemic globally and nationally. By having research from news
and online articles can help to understand more about this pandemic issue (Nick
Routley, 2020), what are the proper methods to approach and what type of survey can
be done to showcase working from home can be more efficient and beneficial than
office or vice versa. While, methodology can be divided into two research methods and
how data is collected and put into analysis.
Methods
In research methods, the framework is divided into two components, which one is to do
research field study. Using tools such as computers and browsers, as the purpose of
this research is to identify the key factor of working from home, is an essential activity at
this period of pandemic or working from office still provides the same experience
(Holly.R, 2015). While, the nature of this research can provide various factual statistical
figures and solutions from expertise that can be given locally or internationally. The
approach from this research is supported by online articles, pdf reports, news and
professional websites.
In the second framework from this research it will be using online questionnaires,
which snowball sampling methods (Goodman,1961,p.148-170) are used to support and
analyze public opinion and thoughts on working from home can contribute to more
benefit than working from office. The sampling method is followed by a primary data
resource, which will be targeted and distributed to families members, friends and
relatives then the sampling technique continues to distribute from the main resource to
other participants. The sample size will go on for several periods of time till we have
enough data to conclude as a result and help us to understand and study the objective
of this research. The targeted sampling size needed is 97 and accurately obtained from
the verified resource which is projected under the application input of population with
31530000 (“The Global Economy”, 2020) that reliably obtained from a statistic recorded
population resource then followed by confidence level 95% and margin error of 10%.
The values and figures are generated and retrieved from this
(https://www.surveymonkey.com/mp/sample-size-calculator/).
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12. 4.0 ANALYSIS OF DATA
The survey was conducted between 3 June 2020 to 7 June 2020 using Google Forms
and was promoted through snowball method as mentioned in section 1.4 Methodology
and Method. The survey concluded at 6pm on 7 June 2020 with a sample of 105 people
out of approximately 250 people which constitutes 42% of respondents to answer the
questions given.
The results of the survey is intended to analyze public opinions on working from home
can contribute to more benefit than working from office with the structure of this chapter
as follows:
1. Demographic Information to provide the background information and the current
occupation of the respondents who work from home,
2. Experiences of working from home for the respondents,
3. The environment quality of working at home, and
4. The proposition and approaches to show if the respondents are keen to work
from home in the future and what are their possible solutions to solve the issues
resulting from work from home.
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13. 4.1 DEMOGRAPHIC INFORMATION
1. Age Group 2. Number of People Living at Your Home
● The poll sample consists of people at the age of 20-30 (69.5%), followed by people at
the age of 30-40 (14.3%), people at the age of 40-50 (10.5%), and people at the age
of 50-60 (5.7%).
● It can be seen that 71.4% of the poll sample have a number of 3-5 people in the
same home, 8.6% of the poll sample has 1-2 people, while 20.0% of the poll sample
has more than 5 people in the same house.
● A total of 49 people are working under the secondary sector of work (38 Full Time
Worker, 11 Part Time Worker), 35 people work under the Tertiary Sector (20 Full
Time Worker, 15 Part Time Worker), and 48 people work under the Quaternary
Sector (31 Full Time Worker, 17 Part Time Worker).
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14. 4.2 EXPERIENCES OF WORKING FROM HOME
4. I enjoy working from home 5. I have regular working schedule
● From the pie chart above, 42.9% of people enjoyed working from home but 3.8% of
people do not enjoy work from home.
● Based on the responses, there is a percentage of more than 41.9% of people who have
a regular working schedule but only 15.25% of people do not agree to have a regular
working basis.
6. I am more productive working from home 7. I feel much more satisfied working from home
● From the responses, 80% of people actually are more productive to work from home
during this period of time and there’s only 20% of people that totally disagree they are
more productive compared to work in office.
● Based on the responses, the responses are quick similar to the previous question as
there were 80% of people who felt more satisfied to work from home as there were only
a minority of 20% of people who disagreed with the statement.
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15. 8. I am not easily distracted working from home 9. I have more time to spend with family
● 26.7% of the respondents agree, 40% partially agree and 7.6% strongly agree that
they are not easily distracted working from home.while 25.7% of the respondents
disagree that they are not easily distracted working from home.
● 48.6% of the respondents strongly agree, 41.0% agree and 6.7% partially agree that
working from home th have more time to spend with their family and there were only
3.8% of respondents totally disagree that they had actually spent more time with their
family.
10. I have more free time while working from home 11. After MCO i would like to continue to
work from home
● From the data above,30.5% of people agree, 18.1% partially agree and 41.9%
strongly agree that they have more free time when working from home compared to
working in an office. And only 9.5% of people disagree that they don't have more free
time while working from home during this period of time.
● From the data, there is much variety of responses from the respondent as 29.5% of
people agree, 41.9% of people partially agree and 15.2% of people strongly agree
that after MCO they will still like to continue to work from home but there is only 13.3% of
disagree of continuing to work from home after MCO.
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16. 4.3 ENVIRONMENT QUALITY OF WORKING AT HOME
Part III: The analysis below showcases the data we received from the questionnaire based on
the environment quality as an issue of working from homes.
12. I am satisfied with my working 13. The environment / space at my home
space at home affect my working mood.
● From the pie chart above, 44.8% of people felt satisfied towards their working space at
home but 10.5% of people felt unsatisfied by their working space at home.
● Based on the responses, there is a percentage of 38.1% agree that the environment /
space at their home affects their working mood but 8.6% of people disagree that the
environment / space at their home affects their working mood.
14. I have an outdoor view from the age of 15. I have a view towards the nature from my
working space at home working space at home
● The data above says that 23.8%-29.5% of people agree they have a working space that has an
outdoor / nature view, another 25.7%-28.6% of people disagree that they have a working space
that has an outdoor / nature view.
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17. 16. Green environment is essential for my 17. I have a good air circulation at my
working space at home work space at home
● 33.3% of people agree that a green environment is essential for working space at
home. While there is still a small number of people at 17.1% response rate disagree, a
green environment is essential for working space at home.
● From the data, air circulation is very important in the working space as 43.8% of people
agree, 20% of people partially agree and 33.3% of people strongly agree. There are
still a minor number of people who disagree that good air circulation is needed at
working space.
18. I have good natural lighting at 19. A working space is important for me
working space at home work at home
● The pie chart above shows that 36.5% of people agree, 18.3% partially agree and
29.8% strongly agree that they have good natural lighting at their working space at
home. 15.4% of the responses do not have good natural lighting at their working space
at home.
● 49.5% of the respondents strongly agree, 38.1% agree and 11.4% partially agree
that working space is important for them to work at home. Still, there is a minor number
of people that think working space is not necessary to work at home.
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18. 20. I am not doing my work at my designated 21. I have a good working desk and
working space (at living room/dining room) chair at home.
● From the data above, 34.3% of people agree, 26.7% partially agree and 16.2%
strongly agree that they will not do their work at their designated working space (at
living room/dining room). And 22.9% of people disagree that they will not do their work
at their designated working space (at living room/dining room).
● There are 12.4% of respondents disagree on having a good working desk and chair at
their home. The rest of the respondents agree on having a good working desk and chair
at their home.
22. I am comfortable with my working environment at home.
● 37.1% of the respondents agree, 29.5% partially agree and 26.7% strongly agree
that they are comfortable with their working environment at home. Only 6.7% of the
respondents disagree that they are comfortable with their working environment at
home.
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19. 4.4 PROPOSITION & APPROACHES
Part IV: showcase analysis result given for curbing the issues relating to the working
environment. The statistic and the fraction given as percentage are trajected based on
the respondents for the questions 23-28.
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21. 5.0 CONCLUSION & IMPLICATIONS
In conclusion, this research investigated a partial group of people who are able to work
from home. Primary data were collected by distributing online questionnaires to 105 of
secondary sector, tertiary sectors and quaternary sector occupations. The purpose of
this study is to investigate their preference on how the environment impacts home
experience of working from home.
The whole research has proven that during this pandemic majority of people actually
enjoy the experience of working from home. They are more productive in the home
working environment when compared to an office environment where they are able to
do their work according to their schedule and the worker has felt happier at home even
though most of them agree that they are easily distracted at home. As well as they
agreed that working from home has more time spent with loved ones and more free
time to do work from home.
The environment quality will affect the work from home experience as well. The
research showed that the majority of people are quite satisfied with their working space
at home. The environment will affect their working mood. Such as, proper furniture for
work, a proper space with good air circulation and good lighting with a window views
towards nature will help to build up good energy for the work space. Geen environment
has become an essential for home. Most of the people do agree having all that quality
of a work space will affect the productivity of work ,but most of them are still comfortable
where they are now even though some qualities that they did not have at home.
As a result, work from home can be good as well as working at the office which is
shown from the analysis that the percentage of people agree working at home is
actually better than working in the office. It can be seen that people need a clean and
proper working space as well as the outdoor space where they are very much needed
to help release stress from time to time. It helps people to have a better mood as well as
it also helps people to realize what they need in the environment they live in.
However, these findings are true only for the 105 people who answered the questions
who are working from home, but the result of this study indicates that work from home
has had a positive impact on most people and people actually would like to continue
working from home after MCO (Movement Control Order) has ended. The research has
proven to be true that work from home gave individual freedom, productivity, flexibility
and realised the environment plays a big role in it.
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22. 6.0 REFERENCE
1.1 BACKGROUND RESEARCH
Kantrowitz, A. (2020, May 14). Twitter Will Allow Employees To Work At Home Forever. Retrieved from:
<https://www.buzzfeednews.com/article/alexkantrowitz/twitter-will-allow-employees-to-work-at-home-forev
er>, [Accessed 15 May 2020].
Lauren Pelley. (2020). Retrieved from:
<https://www.cbc.ca/news/canada/toronto/amid-covid-19-the-safest-place-is-often-your-own-home-until-th
e-virus-finds-a-way-in-1.5595809>, [Accessed 15 May 2020].
Mokhtar, N. H. (2020, April 8). COVID-19: Making The Most of Working From Home. Retrieved from:
<https://news.utm.my/2020/04/covid-19-making-the-most-of-working-from-home/>, [Accessed 15 May
2020].
Monster Career Advice. 2020. Want To Work From Home? Understand The Pros And Cons Before
Deciding. [online] Retrieved from:
<https://www.monster.com/career-advice/article/pros-cons-of-working-from-home>, [Accessed 14 May
2020]
Steve. (2020, April 2). Government advice on home moving during the pandemic. Retrieved from:
<https://hub.rightmove.co.uk/government-advice-on-home-moving-during-the-pandemic/>, [Accessed 15
May 2020].
1.2 RESEARCH PROBLEM AND RESEARCH QUESTION
Connley, C. (2020, May 4). Why many employees are hoping to work from home even after the pandemic
is over. Retrieved from:
<https://www.cnbc.com/2020/05/04/why-many-employees-are-hoping-to-work-from-home-even-after-the-
pandemic-is-over.html>, [Accessed 15 May 2020].
IspatGuru. (2020).Impact of Workplace Environment on Employee Performance – Retrieved from:
<https://www.ispatguru.com/impact-of-workplace-environment-on-employee-performance/>, [Accessed
15 May 2020].
Phil Ciciora(2018, May 4). Benefits Of Telecommuting Are Greater For Some Workers, Study Finds.
Retrieved from:
<https://www.redorbit.com/news/business/1113239017/telecommuting-benefits-092214/#xm8dOqjgZWD
AfxQ1.99>, [Accessed 15 May 2020].
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23. 2.0 RESEARCH ISSUES
Cory,S.(2020,March 12). Working from home actually makes you better at some tasks and worse at
others—here’s what you need to know. Retrieved from:
<https://www.cnbc.com/2020/03/12/study-how-working-from-home-boosts-and-hurts-productivity-creativit
y.html> [Accessed 14 May 2020].
Jennifer,C.(2020,April 8). The Ultimate Working From Home Guide. [online] Retrieved from:
<https://www.investopedia.com/personal-finance/work-from-home-guide/> [Accessed 14 May 2020].
Jeanne,M. Tracey,C.(2004, July4) (PDF) Work-Life Balance And Working From Home. [online] Retrieved
from:<https://www.researchgate.net/publication/273761672_Work-Life_Balance_and_Working_from_Ho
me> [Accessed 14 May 2020].
Public servants do work from home during MCO – Cuepacs. (2020,May 2). Retrieved from:
<https://www.theborneopost.com/2020/05/02/public-servants-do-work-from-home-during-mco-cuepacs/>
[Accessed 14 May 2020].
Prithwiraj,C. Barbara,Z.L. Cirrus,F.(2019, August 19). Is It Time to Let Employees Work from Anywhere?.
Retrieved from: <https://hbr.org/2019/08/is-it-time-to-let-employees-work-from-anywhere>[Accessed 14
May 2020].
Sarah,W.(.n.d). Working From Home Can Benefit Employers As Much As Employees. Retrieved from:
<https://www.monster.com/career-advice/article/the-benefits-of-working-from-home> [Accessed 14 May
2020].
3.0 METHODOLOGY AND METHOD
Goodman, L.A. (1961). "Snowball sampling". Annals of Mathematical Statistics. Retrieved from
<https://projecteuclid.org/euclid.aoms/1177705148>, [Accessed 15 May 2020].
Nick,R.(2020,June).6 charts that show what employers and employees really think about remote working.
Retrieved from:
<https://www.weforum.org/agenda/2020/06/coronavirus-covid19-remote-working-office-employees-emplo
yers>, [Accessed 15 May 2020].
The Global Economy.(2020) Retrieved from:
<https://www.theglobaleconomy.com/Malaysia/population_size/>, [Accessed 15 May 2020].
Tony,A.(2020,March). COVID‑19 and the shift to remote work. Retrieved from:
<https://www.welivesecurity.com/2020/03/16/covid19-forced-workplace-exodus/>, [Accessed 15 May
2020].
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24. 7.0 APPENDIX
1. Google Form: Questionnaire
https://docs.google.com/forms/d/e/1FAIpQLSfkg6D3utYP5K9-c9NwzipgEk3XuUO
Tq_I87CRH41ArNPHaYg/viewform
THE IMPACT OF GOOD ENVIRONMENTAL QUALITY TO WORK FROM HOME
We are students from Taylor’s University, currently pursuing a degree in Architecture.
Thank you for taking your time to complete this survey about the importance of good
environmental quality to work from home during the current global pandemic impact and
the interest of the employees to continue working from home in the future. The survey is
completely anonymous and your response will be treated in confidence and will only be
used for academic purposes. Your help is much appreciated.
If you require assistance in completing this questionnaire or if you have any questions
or comments regarding this survey, please do not hesitate to contact us:
chaipheychiat@sd.taylors.edu.my
Organization questions: All the questionnaires are chronologically organized from
general to specific questions that begin with questioning the logical response of the
participants' personal details of age, number of people living at their home, and
occupation. Followed by part II and part III, which narrow down to the objective of
asking participants for their response on experiences of working at home, and the
environment quality of working at home. Lastly, the participants are to respond to
provided resolutions and conclusions to questionnaire topics.
PART I: DEMOGRAPHIC INFORMATION
Direction: please check(✓) once only on the following questions which correspond to
your current status accordingly.
1. Age Group
Age Group Age range check
Youngsters 20-30
Adult 31-40
Middle age-adult 41-50
senior age 51-60
23
25. 2. Number of People Living at your Home
Number of People Check
1-2
3-5
More than 5
3. Occupation
Sector of Economy Employment
Full-time Part-time
Secondary(finished good):
Construction Sector, Manufacturing, Utilities,
Electricity
Tertiary(service sector):
Retail, Tourism, Banking, Entertainment and
I.T. Services
Quaternary(government sector):
Economy, Education, Research and
Development
PART II: EXPERIENCES OF WORKING FROM HOME
Direction: Please rate and check(✓) the questions as an honest opinion based on
the current status you are in and only allow to rate “one” number per question.
Survey Questions Survey Scale Definition: 1 - Strongly
Agree(SA), 2 - Agree(A), 3 - Partially
Agree(PA), 4-Disagree(D)
SA A PA D
24
26. 1) I enjoy working from home
2) I have regular working schedule
3) I am more productive working from home
4) I am feeling much more satisfied working
from home
5) I am not easily distracted while working
from home
6) I have more time to spend with my family
7) I have more free time during working from
home
8) After the MCO period I would like to
continue to work from home
PART III: ENVIRONMENT QUALITY OF WORKING AT HOME
Direction: Please rate and check(✓) the questions as an honest opinion based on
the current status you are in and only allow to rate “one” number per question.
Survey Questions Survey Scale Definition: 1 - Strongly
Agree(SA), 2 - Agree(A), 3 - Partially
Agree(PA), 4-Disagree(D)
SA A PA D
1) I am satisfied with my working space at
home
25
27. 2) The environment / space at my home
affect my working mood
3) I have an outdoor view from my working
space at home
4) I have a view towards the nature from my
working space at home
5) Green environment is essential for my
working space at home
6) I have a good air circulation at my work
space at home
7) I have a good natural lighting at my work
space at home
8) A working space is important for me to
work at home
9) I am not doing my works at my
designated working space (at living
room/dining room)
10) I have a good working desk and chair at
home
11) I am comfortable with my working
environment at home
26
28. PART IV: SUGGESTED SOLUTIONS AND CONCLUSIONS
Direction: Please rate and check(✓) the questions as an honest opinion based on
the current status you are in and only allow to rate “one” number per question.
Survey Questions Survey Scale Definition: 1 - Strongly
Agree(SA), 2 - Agree(A), 3 - Partially
Agree(PA), 4-Disagree(D)
SA A PA D
1) To have a bigger house.
2) To prepare a room only for working.
3) To use earphones to play soft music to
avoid distractions.
4) To keep working space/house neat and
tidy to boost up daily moods
5) To take a small walk outside of your
house if you are feeling stressful at work
6) As a conclusion, do you think working
from home is a better option in the future?
27
29. 2. Responses and Results from Questionnaire made by using Google Form
Part 1: Demographic information
Respondent 1. Age Group
2. Number of People
Living at Your Home
3. Occupation
[Secondary
Sector]
3. Occupation
[Tertiary Sector]
3. Occupation
[Quaternary Sector]
1 20 - 30 3 - 5 FULL TIME
2 30 - 40 1 - 2 FULL TIME
3 20 - 30 More than 5 FULL TIME
4 20 - 30 3 - 5 PART TIME
5 30 - 40 1 - 2 FULL TIME
6 20 - 30 3 - 5 FULL TIME
7 30 - 40 3 - 5 FULL TIME
8 20 - 30 More than 5 FULL TIME
9 50 - 60 3 - 5 FULL TIME
10 20 - 30 3 - 5 FULL TIME FULL TIME FULL TIME
11 30 - 40 3 - 5 PART TIME PART TIME FULL TIME
12 20 - 30 3 - 5 FULL TIME PART TIME
13 20 - 30 3 - 5 FULL TIME
14 20 - 30 3 - 5 PART TIME PART TIME FULL TIME
15 20 - 30 3 - 5 FULL TIME
16 20 - 30 3 - 5 PART TIME
17 20 - 30 1 - 2 FULL TIME
18 20 - 30 3 - 5
19 20 - 30 3 - 5 FULL TIME
20 20 - 30 3 - 5 FULL TIME
28
30. 21 20 - 30 3 - 5 FULL TIME
22 20 - 30 More than 5
23 20 - 30 3 - 5 FULL TIME FULL TIME PART TIME
24 20 - 30 3 - 5 PART TIME PART TIME PART TIME
25 20 - 30 3 - 5 FULL TIME
26 20 - 30 More than 5 FULL TIME
27 20 - 30 3 - 5 PART TIME
28 20 - 30 More than 5 FULL TIME FULL TIME PART TIME
29 20 - 30 3 - 5 FULL TIME
30 20 - 30 3 - 5 PART TIME
31 20 - 30 More than 5 PART TIME
32 20 - 30 More than 5 FULL TIME
33 20 - 30 More than 5 FULL TIME
34 20 - 30 3 - 5 FULL TIME
35 20 - 30 3 - 5 FULL TIME
36 40 - 50 3 - 5 FULL TIME
37 20 - 30 3 - 5 FULL TIME
38 20 - 30 3 - 5 FULL TIME
39 20 - 30 3 - 5 PART TIME
40 20 - 30 More than 5 PART TIME
41 20 - 30 3 - 5 FULL TIME
42 20 - 30 More than 5 FULL TIME
43 20 - 30 3 - 5 PART TIME PART TIME PART TIME
29
31. 44 20 - 30 3 - 5 FULL TIME
45 20 - 30 3 - 5 FULL TIME
46 20 - 30 3 - 5 FULL TIME
47 40 - 50 3 - 5 FULL TIME
48 20 - 30 3 - 5 FULL TIME
49 40 - 50 More than 5 PART TIME
50 50 - 60 3 - 5 FULL TIME
51 20 - 30 More than 5 FULL TIME
52 20 - 30 More than 5 PART TIME
53 20 - 30 3 - 5 FULL TIME PART TIME PART TIME
54 20 - 30 3 - 5 FULL TIME FULL TIME FULL TIME
55 20 - 30 3 - 5 PART TIME
56 20 - 30 3 - 5 PART TIME
57 20 - 30 3 - 5
58 20 - 30 3 - 5 FULL TIME PART TIME PART TIME
59 20 - 30 3 - 5 FULL TIME
60 20 - 30 3 - 5 FULL TIME FULL TIME FULL TIME
61 20 - 30 3 - 5 FULL TIME
62 20 - 30 More than 5 FULL TIME
63 20 - 30 3 - 5 FULL TIME
64 20 - 30 3 - 5 FULL TIME
65 20 - 30 3 - 5 FULL TIME
66 20 - 30 3 - 5 FULL TIME
30
32. 67 20 - 30 More than 5 PART TIME PART TIME PART TIME
68 20 - 30 3 - 5 FULL TIME
69 20 - 30 3 - 5 FULL TIME
70 20 - 30 3 - 5 PART TIME
71 20 - 30 3 - 5 PART TIME
72 20 - 30 3 - 5 FULL TIME FULL TIME
73 20 - 30 More than 5 FULL TIME
74 20 - 30 3 - 5 PART TIME
75 20 - 30 3 - 5 FULL TIME
76 20 - 30 3 - 5 PART TIME PART TIME PART TIME
77 20 - 30 3 - 5 FULL TIME
78 20 - 30 1 - 2 PART TIME
79 50 - 60 3 - 5 FULL TIME
80 20 - 30 More than 5 FULL TIME
81 20 - 30 More than 5 FULL TIME
82 20 - 30 More than 5 FULL TIME
83 30 - 40 More than 5 PART TIME
84 20 - 30 3 - 5 FULL TIME FULL TIME
85 30 - 40 1 - 2 FULL TIME FULL TIME
86 30 - 40 3 - 5 PART TIME
87 40 - 50 3 - 5 PART TIME
88 30 - 40 1 - 2 PART TIME
89 30 - 40 3 - 5 PART TIME
31
33. 90 30 - 40 3 - 5 FULL TIME
91 40 - 50 3 - 5 FULL TIME
92 50 - 60 1 - 2 FULL TIME
93 40 - 50 1 - 2 FULL TIME
94 40 - 50 3 - 5 FULL TIME
95 30 - 40 3 - 5 FULL TIME
96 50 - 60 3 - 5 FULL TIME
97 30 - 40 More than 5 FULL TIME
98 40 - 50 3 - 5 FULL TIME
99 40 - 50 3 - 5 FULL TIME
100 40 - 50 3 - 5 FULL TIME
101 30 - 40 3 - 5 FULL TIME
102 30 - 40 3 - 5 FULL TIME
103 40 - 50 1 - 2 FULL TIME
104 30 - 40 3 - 5 FULL TIME
105 50 - 60 3 - 5 FULL TIME
32
34. Part 2: Experience of working from home
Respondent
1. I enjoy working
from home
2. I have regular
working schedule
3. I am more
productive working
from home
4. I am feeling much
more satisfied working
from home
1 Strongly agree Partially agree Partially agree Strongly agree
2 Partially agree Agree Partially agree Partially agree
3 Partially agree Disagree Disagree Disagree
4 Agree Partially agree Agree Agree
5 Strongly agree Agree Strongly agree Strongly agree
6 Agree Agree Agree Agree
7 Partially agree Strongly agree Disagree Partially agree
8 Strongly agree Agree Partially agree Partially agree
9 Strongly agree Agree Agree Agree
10 Strongly agree Disagree Agree Agree
11 Partially agree Partially agree Partially agree Partially agree
12 Partially agree Disagree Disagree Disagree
13 Strongly agree Disagree Strongly agree Strongly agree
14 Partially agree Agree Disagree Partially agree
15 Partially agree Partially agree Partially agree Partially agree
16 Partially agree Agree Partially agree Agree
17 Strongly agree Agree Agree Strongly agree
18 Agree Agree Strongly agree Strongly agree
33
44. Part 3: Environmental Quality of Working at Home
Respondent
1. I am
satisfied with
my working
space at
home
2. The
environment /
space at my
home affect
my working
mood
3. I have an
outdoor view
from my
working
space at
home
4. I have a
view towards
the nature
from my
working
space at
home
5. Green
environment
is essential
for my
working
space at
home
6. I have a good air
Circulation my work
space at home
1 Agree Agree Disagree Disagree Agree Partially agree
2 Partially agree Partially agree Partially agree Partially agree Partially agree Agree
3 Disagree Strongly agree Strongly agree Strongly agree Partially agree Disagree
4 Agree Partially agree Agree Agree Strongly agree Agree
5 Strongly agree Partially agree Agree Partially agree Agree Agree
6 Agree Agree Agree Agree Agree Agree
7 Partially agree Agree Disagree Disagree Agree Partially agree
8 Strongly agree Disagree Strongly agree Strongly agree Strongly agree Strongly agree
9 Agree Agree Partially agree Partially agree Agree Agree
10 Partially agree Strongly agree Strongly agree Strongly agree Strongly agree Strongly agree
11 Agree Agree Disagree Disagree Strongly agree Partially agree
12 Disagree Strongly agree Disagree Disagree Strongly agree Strongly agree
13 Agree Strongly agree Agree Strongly agree Disagree Agree
14 Partially agree Partially agree Partially agree Disagree Disagree Partially agree
15 Agree Strongly agree Disagree Disagree Strongly agree Agree
16 Partially agree Strongly agree Agree Partially agree Strongly agree Strongly agree
17 Agree Agree Strongly agree Strongly agree Strongly agree Strongly agree
43
49. Respondent
7. I have a
good natural
lighting at my
work space at
home
8. A working space
is important for me
to work at home
9. I am not
doing my works
at my
designated
working space
(at living
room/dining
room)
10. I have a
good working
desk and chair
at home
11. I am comfortable
with my working
environment
at home
1 Partially agree Partially agree Disagree Disagree Agree
2 Agree Agree Partially agree Partially agree Partially agree
3 Disagree Disagree Strongly agree Disagree Disagree
4 Agree Agree Partially agree Agree Agree
5 Agree Agree Disagree Agree Strongly agree
6 Agree Agree Agree Agree Agree
7 Partially agree Agree Agree Partially agree Partially agree
8 Strongly agree Strongly agree Strongly agree Strongly agree Strongly agree
9 Agree Strongly agree Agree Partially agree Partially agree
10 Strongly agree Strongly agree Partially agree Strongly agree Partially agree
11 Disagree Strongly agree Agree Agree Partially agree
12 Disagree Strongly agree Strongly agree Strongly agree Disagree
13 Strongly agree Strongly agree Partially agree Strongly agree Strongly agree
14 Disagree Agree Agree Partially agree Partially agree
15 Partially agree Strongly agree Strongly agree Partially agree Strongly agree
16 Strongly agree Strongly agree Agree Partially agree Strongly agree
17 Strongly agree Strongly agree Partially agree Strongly agree Strongly agree
48