1. DAVID HARDY
A highly accomplished IT & Telecommunications professional with demonstrated success implementing
strategic IT initiatives that improves business functionality with positive impact on the business' bottom
line Effective manager who possess effective leadership and management skills with the discipline of
leading and motivating teams to successfully maximize the productivity end results
MS Office proficient Excellent problem solver
Customer service-oriented Telecommunications field
Strong attention to detail installations
Corning Fiber optics
Received the 2 “Recognition of excellence awards from Corning Optical
Responsible for providing vision and guidance to a group of 20
construction employees, training them on sufficient project plans and
Corning Optical Communications － New York City, NY
Inspected installation sites to determine material requirements. Offered specific
training programs to help employees maintain and improve job skills. Placed
copper and fiber cables for voice and data indoors and outdoors. Supplied
technical and customer service support by phone and in person. Offered
specific training programs to help employees maintain and improve job skills.
Taught weekly internal classes to more than 12 new employees. Organized and
presented 8 hours of hands-on activities.
07/2014 to 01/2016 Desktop support
Hewlett Packard － New York City, New York
Assisted customers with technical issues via email, live chat and telephone.
Provided base level IT support to company personnel. Resolved customer
complaints and concerns with strong verbal and negotiation skills. Displayed
courtesy and strong interpersonal skills with all customer interactions.
10/2012 to 06/2014 U-Verse Technician
AT&T － Roswell, GA
2. 06/1997 to 07/2010
05/1994 to 03/2002
07/2010 to 10/2012
Responded to PBX, voicemail and network-generated malfunction alarms.
Completed all repairs and maintenance work to company standards. Ensured
customer satisfaction by providing highest quality of products by ensuring all
equipment was properly installed and working correctly. Installed/repaired
U-verse infrastructure and provided 100% customer satisfaction.
Verizon － Irvington,NJ
Placed copper and fiber cables for voice and data indoors and outdoors.
Identified areas of operation that need upgraded software, voicemail, and
telephone equipment. Documented all aspects of client networks in preparation
for implementing communication systems and associated applications. Capably
identify improvement opportunities based on testing results.
United States Marine Corps
Defused hostile situations with superior negotiation techniques. Trained and
instructed subordinates and supported units on Primary marksmanship. Effective
decision-maker in high-pressure environments. Provided hands-on technical
support, advice and mentoring to all levels of personnel.
Irec Sports － NJ
Built innovative production processes from scratch for a cutting-edge Live
streaming product. Formulated a comprehensive business plan complete with
clear and actionable sales goals and targets.
Network Business Administration
Devry University － Alpharetta, GA, United States
Continuing Education in Network Business Administration
United States Marine Corps United States
Coursework in Electrical engineering.
High School Diploma: Liberal
Columbia High School － Maplewood, NJ, United States
Member of Columbia High School basketball and football team.
Honorable discharge from the United States Marine Corps.
EDUCATION AND TRAINING