1. CURRICULUM VITAE
DARREN HITCHEN
165 West Street, Hoyland, Barnsley, S74 9DX
TEL: 01226 351461
07725207644
PROFILE
Having good organisational and communication skills enable me to work well as part of a
team and on my own initiative as and when required. Having a friendly disposition and
helpful attitude allows me to get on well with people of all ages and backgrounds.
Being a self starter enables me to follow set procedures and instructions. My timekeeping
and attendance record is excellent along with my reliability and honesty which are some
of my valuable qualities which I can offer to any employer.
OCCUPATIONAL TRAINING
1991 – 1992 Chamber of Commerce, Barnsley
Course: Retail
Content: Trained in a variety of retail services and warehousing.
1987 – 1988 HPW, Monk Bretton
HOME IMPROVEMENT
Course: Trained in all aspects of loft insulation, damp proofing and the fitting of
window and door locks.
EMPLOYMENT HISTORY
2004 – PRESENT Ventura (customer service management)
DWP, BMI AND VW GROUP (AUDI)
Duties:
Volkswagen Fleet : Taking calls from Fleet Companies and retailers relating to goodwill
towards repairs on Fleet Vehicles.
Keeping Fleet companies updated on their cases and vehicle repair progress
Responding to Emails from the VW Fleet inbox
Audi UK: Taking inbound calls from centres with regard to ongoing customer issues
with their vehicles and coaching centres around “Customer Delight”.
Contacting customers with updates on their cases and vehicle repair progress
Vehicle Management
Taking calls from centres who are requesting replacement vehicles for customers or
extensions on replacement vehicles, also calling Audi centres chasing overdue or due to
terminate replacement vehicles.
Seconded Team Leader role on the Audi Fleet and Empowerment teams, duties
included, agents 1 to 1 month reviews, team meetings and briefings, call monitoring of
agents for their monthly score cards, setting personal development plans, taking
disciplinary actions, spend audits and dealing with escalated customer complaints.

2. Audi enquiry management, duties include taking inbound calls from potential Audi
customers for brochure or test drive requests, making outbound calls to make sure
customers have received their brochures, answering any query regarding Audi vehicles
that customers may ask and providing accurate information.
BMI: Booking flights and making changes to customer’s bookings also
advising of cancellations and scheduled changes to flights, which also include rebooking
customers on available flights.
Travel trade, working directly with the travel trade industry taking payments for
bookings.
BMI helpdesk, duties included printing & mailing of flight tickets, taking inbound calls
from agents who need help & advice on how to complete a booking etc.
DWP: Taking inbound customer inquiries regarding pension credit.
2003 – 2004 Cousins Catering
CATERER
Duties: Serving hot and cold refreshments
1996 – 2003 DT Cleaning Services
MAINTENANCE ENGINEER
Duties: Sub contracting to various private and commercial properties.
1993 – 1996 Pioneer Cleaning Services
MAINTENANCE ENGINEER
Duties: Sub contracting to various private and commercial properties.
1992 – 1993 Actively Seeking Employment
1991 – 1992 Kansa Craft (Old Flour Mill), Elsecar
RETAIL – Placement
Duties: Retail and warehouse duties which involved packing and unpacking glass and
fragile items. The cutting of various types of glass to create various and complicated
designs.
1989 – 1991 Homecare, Wombwell
LABOURER
Duties: Working in construction general labouring and in the fitting of fibre glass flat
roofs.
1988 – 1989 Actively Seeking Employment
1987 – 1988 HPW, Monk Bretton
HOME IMPROVEMENT

3. Duties: Working in the community visiting homes and carrying out chargeable work on
loft and damp proofing insulation.
EDUCATION
1981 – 1986 Kirk Balk Comprehensive, Barnsley
QUALIFICATIONS
CSE’s – English, mathematics, geography, French and Science
ADDITIONAL INFORMATION
Date of Birth: 9 September 1969
Marital Status: Married
Full Driving License
Own Vehicle
Non Smoker
HOBBIES/INTERESTS
I enjoy football, fishing and golf.
My interests have involved raising funds for charity by an arranged parachute jump.
REFERENCES CAN BE SUPPLIED UPON REQUEST