Over 6 years of hard core experience in the above areas of Sales, Secretary, Administration & Customer Service with a proven track record of credible achievements in a competitive environment. Always had the aptitude to grow to newer heights in my job role. Want to contribute to a dynamic work environment offering adequate opportunities for career growth based on my skills & experience. Merit where in strengths can be thoroughly exploited to professional use for development & growth of any given organization.

1. VIBAN DAPHNE AKEH
GSM 0097166929089
Email: daphviban@yahoo.co.uk/akehdaphne@gmail.com
Gender – Female
Date of Birth - 04/02/1983
Marital Status - Single
Visa Status – Visit Visa
Languages Spoken – English & French
SALES, ADMINISTRATION, CUSTOMER SERVICE PROFESSIONAL
Over 6 years of hard core experience in the above areas of Sales, Secretary, Administration
& Customer Service with a proven track record of credible achievements in a competitive
environment. Always had the aptitude to grow to newer heights in my job role. Want to
contribute to a dynamic work environment offering adequate opportunities for career
growth based on my skills & experience. Merit where in strengths can be thoroughly
exploited to professional use for development & growth of any given organization.
CORE COMPETENCIES
Selling Skills / Customer Engagement / Internal & External Relationship Management / Customer
Service / Administration Capabilities / Time Management / Multi Tasking capability / MS-Office /
Independent Worker. Good interpersonal skills. Excellent Leadership, Management skills,
Supervision, Reporting Skills Excellent communication and influencing abilities. Self-managing,
highly organized and great planner. Analytical thinker and a good observer. Demonstrates self-
initiative and confidence to work.
KEY RESULT AREAS
 Selling Skills – I can almost manage to sell anything that does not require too much of technical
knowledge. My adaptation in any product is very powerful.
 Customer Engagement – Relationship Management – I am known to maintain a long term relation
with my external customers & to delight them, internal relationship management within any company
is extremely important. I excel in this to excellent limits.

2.  Customer Service – I have always maintained high standards of service levels to all my customers
since I thoroughly believe in a long term relationship professionally
 Administration/Time Management – Managing a team of employees makes me proficient on my
time management thereby setting an example within the organization & relevant teams
 Multi Tasking – Given a high pressure job, I can very easily handle more than one task at a time
without any display of frustration to my seniors.
WORK EXPERIENCE
CopenhagenGroup of Companies Dubai – UAE
Company Profile: Real Estate
AdministrativeAssistant - (January2014-Feburary2016)
Responsibilities
 I operate with office equipment such as fax machines, copiers, and phone systems, and use
computers for spreadsheet, word processing, database management, and other applications.
 Make copies of correspondence or other printed material.
 Answer telephones and give information to callers, take messages, or transfer calls to appropriate
individuals.
 I meet visitors or callers and handle their inquiries or direct them to the appropriate persons
according to their needs.
 I will learn how to operate new office technologies as they are developed and implemented.
 I Set up and maintain paper and electronic filing systems for records, correspondence, and other
material.
 Compose, type, and distribute meeting notes, routine correspondence, and reports.
 I will also complete forms in accordance with company procedures.
 I Schedule and confirm appointments for clients, customers, or supervisors.
 I received and reply emails.
Select Accomplishments
 Dependency on me was 100% of the whole organization wherein I won the trust of all colleagues
 My transparent attitude won me lot of trust within me by all colleagues
Indian Institute of Logistics ChennaiIndia
SecretaryCum Receptionist-(2013)
Company Profile: Education
Responsibilities:
 Provide office supportservicesinordertoensure efficiency andeffectivenesswithinthe HamletOffice
 Perform clerical duties in order to maintain Hamlet administration
 Answer all incoming calls and handle caller’s inquiries whenever possible
 Greet, assist and/or direct Assist the Executive Director and other staff as requested t students,
visitors and the general public
 Provide administrative services for the Executive Director
 Develop and maintain a current and accurate filing system
 Assist in the planning and preparation of meetings, conferences and conference telephone calls
 Pick up and deliver the mail
 Maintain the general filing system and file all correspondence
 Make preparations for Council and committee meetings

3. MTN CameroonDouala Cameroon
CustomerServices – (June 2009–April2012)
Company Profile: Emerging the market Mobile Operator
Responsibilities
 Providing help and advice to customers using your organization’s products or services
 Communicating courteously with customers by telephone, email, letter and face to face
 Investigating and solving customers' problems, which may be complex or long-standing problems
that have been passed on by customer service assistants
 Handling customer complaints or any major incidents, such as a security issue or a customer being
taken ill
 Keeping accurate records of discussions or correspondence with customers
 Analyzing statistics or other data to determine the level of customer service your organization is
providing;
 Producing written information for customers, often involving use of computer packages/software
 Writing reports analyzing the customer service that your organization provides
 Developing feedback or complaints procedures for customers to use
 Developing customer service procedures, policies and standards for your organization or department
Select Accomplishments
 Won customer confidence of over 60% customers visiting the company with repeat visits.
 Became a face of customer order since they valued my inputs on their requirements of services from
time to time
Training Program:
National Security Institution United Arab Emirates
Certificate of Completion- Basic Security Guard Training Course(N.S.I/E.C.U)June -August 2014
EDUCATIONAL QUALIFICATIONS
 Bachelor in History and Minor Management from University of Buea, Cameroon – 2010
 Diploma in Secretary from Bilingual Computer and Business College Buea Cameroon – 2007
 Diploma in Shipping and Logistics from Indian Institute of Logistics Chennai Indian -2013
 Advanced Level Baptist High School Bamenda, Cameroon
 Ordinary Level Comprehensive High School Bamenda, Cameroon
IT SKILLS
 Computer Training at Bilingual Computer and Business College Buea Cameroon
 Good at MS-Word, Power Point, Excel ,MS Outlook & Adobe PageMaker
HOBBIES
 Travelling, Learning other cultures & Lifestyles, Sports & Music