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Make just culture just your culture devopsdays raleigh

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Just Culture stands to benefit the tech industry and all industries greatly. It started in aviation and health care, but John Allspaw brought it into the tech field through DevOps. It has actually become one of the three pillars of DevOps according to Gene Kim and John Willis.

I have been studying this field for years, and we’ll discuss some of the original research as well as some of the latest related to DevOps. Then we’ll discuss some of the methods I’ve used in transformations that have included culture. In fact, all transformations are underpinned by culture, and that is something I always focus on first.

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Make just culture just your culture devopsdays raleigh

  1. 1. 1 MAKE JUST CULTURE JUST YOUR CULTURE It’s not what we believe, it’s what we do, that defines our culture. Dan Barker Chief Architect - Archer @barkerd427
  2. 2. 2 Background A just culture is a culture of trust, learning and accountability. - Sidney Dekker @barkerd427
  3. 3. 3 Retributive vs Restorative ▪ Retributive − What happened and who did it? − Who should have stopped this? − Blaming ▪ Restorative − What needs exist? − Who’s going to be accountable − Learning @barkerd427
  4. 4. 5
  5. 5. How Complex Systems Fail @barkerd427
  6. 6. Always in a state of failure How Complex Systems Fail @barkerd427
  7. 7. There is no “root cause” How Complex Systems Fail @barkerd427
  8. 8. Change creates new failure modes How Complex Systems Fail @barkerd427
  9. 9. All actions are gambles How Complex Systems Fail @barkerd427
  10. 10. Humans are the solution How Complex Systems Fail @barkerd427
  11. 11. 12 “Safety is not the absence of accidents. Safety is the presence of defenses” Todd Conklin @barkerd427
  12. 12. 13 5 Components of Mindfulness ▪ A constant concern about the possibility of failure ▪ Deference to expertise regardless of rank or status ▪ An ability to adapt when the unexpected occurs ▪ An ability to both concentrate on a specific task while having a sense of the bigger picture ▪ An ability to alter and flatten hierarchy as best fits the situation @barkerd427
  13. 13. 14 “Start where you are. Use what you have. Do what you can.” Arthur Ashe @barkerd427
  14. 14. Change your language @barkerd427
  15. 15. I should have -> I did x and expected y, but saw z @barkerd427
  16. 16. Blameless Postmortems @barkerd427
  17. 17. Timeline, Just the Facts, Learning @barkerd427
  18. 18. Feedback @barkerd427
  19. 19. Information Transparency @barkerd427
  20. 20. Asynchronous Decisions @barkerd427
  21. 21. Collaboration Tools @barkerd427
  22. 22. Record Meetings @barkerd427
  23. 23. Empower Others to Learn @barkerd427
  24. 24. How Complex Systems Fail, Westrum Model, Just Culture @barkerd427
  25. 25. Role Rotations @barkerd427
  26. 26. Etsy Mixer @barkerd427
  27. 27. Cross-functional Goals @barkerd427
  28. 28. Don’t Blame When Failure Occurs @barkerd427
  29. 29. Where will you fail? @barkerd427
  30. 30. Patience @barkerd427
  31. 31. Grace @barkerd427
  32. 32. If you can’t change your org, then change your org. @barkerd427
  33. 33. 34 References ▪ http://sidneydekker.com/wp-content/uploads/2018/12/RestorativeJustCultureC hecklist.pdf ▪ https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/pdf/v013p0ii22.pdf ▪ https://web.mit.edu/2.75/resources/random/How%20Complex%20Systems%20 Fail.pdf ▪ https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1955339/ @barkerd427
  34. 34. 35 Dan Barker dan@danbarker.codes danbarker.codes dan.barker@rsa.com rsa.com @barkerd427
  35. 35. 37 Why? ▪ Open communication and transparency decreases litigation ▪ Aviation safety record ▪ Improve outcomes as a byproduct ▪ Potentially increase output ▪ Happier team members @barkerd427