Business CV

1. Dana A. Jackson
Jdana324@gmail.com
206 660-1055
Seattle, WA.
Vice President of Consultant Services/Director of Talent Acquisition
Richey International
2007 – November 2015
Luxury consultancy & communications: www.richeyint.com
Overview: Advanced from senior consultant to vice president of consulting
services and director of talent acquisition with an industry leading, worldwide
hospitality consultant company. Primary responsibilities included sourcing and
acquiring global talent using international recruitment verticals, such as social
media, industry and university partnerships and events, third-party agencies, and
web advertising; facilitating rigorous interview and screening processes, including
security and background checks, committee audit and assessment of candidates,
and final offer/contract negotiations; and onboarding, training, continuing
development, and retention of consultant team, with an average tenure of nine
years per employee.
Other achievements:
• Portfolio management, contract development, and strategic policy and
procedure planning to increase revenue and market share for iconic global
hospitality clients such as Four Seasons, Mandarin Oriental, Venetian/Palazzo,
The Ritz, Le Bristol, Peninsula, and many more.
• Global research, both quantitative and qualitative, to provide operational
support, planning, and guidance to C-suite clients, presented through web
conferencing, PowerPoint decks, workshops, and podcasts.
• Educator and planner for large-scale workshops that engaged employees
across all levels and involved them in contributing to the development of brand
standards, identifying pain points in operational costs/efficiencies, and
potential solutions.
• Visiting Professor, L’Ecole Hoteliere de Lausanne, Switzerland

2. • Big data analysis to translate the average customer experience into
meaningful trends and compare individual client performance with global and
regional competitors.
• Brand positioningexpertise,including creativeideation, toassist each client
in building a distinctive identity and emotional bond with their customers.
Rooms Executive (reporting to Regional VP)
Clift Hotel
Premier 5-Star/Diamond Luxury Hotel:
https://www.morganshotelgroup.com/originals/originals-clift-san-francisco
Achievements:
 Career development of a diverse employee base, ranging from line team staff to
executives
 Zero-based budgeting
 Yield management/revenue maximization
 Staff training for 150 employees across five departments
 Management liaison between hotel and four labor unions
Rooms Division Manager/Director of Management Development
Program, Westin St. Francis
4-Star/Diamond Convention Hotel: http://www.westinstfrancis.com
Achievements:
• Managed 1,200 rooms and 300 employees represented by four unions
• Established and maintained a diverse management development program for
18 hospitality school graduates, including development of career paths, mentor
programs
• Conducted initial interviews and facilitated candidate pathways to most
appropriate department/placement opportunities
• Developed and conducted new employee orientation programs
EDUCATION
 University of California, Berkeley — BA Sociology
https://www.linkedin.com/in/dana-jackson-7785063a