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DAN WINKO
QUALIFICATION SUMMARY
 Seasoned administrator with considerable proficiency in designing and configuring technical
environments
 Demonstrated ability to set development standards and technical direction
 Developed extensive working knowledge of multiple technologies, interfaces, and integrations
 Responsible for developing tactical strategies, processes, and procedures related to
system/application administration
 Maintained security scheme for individuals, roles, and groups analyzing reports for anomalies and
compliance issues
 Demonstrated ability to manage tasks independently and proactively take ownership of
responsibilities
 Strong leadership skills with ability to provide expertise, guidance, and constructive feed to team
members
 Effectively communicate complex and detailed technical information to a diverse population
 Utilized critical thinking skills to evaluate present and alternative solutions that are consistent with
business objectives
 Proven natural ability to handle multiple projects, tasks, and assignments at the same time
 Continually collaborated with IT and business partners on work groups and initiatives
TECHNICAL SKILLS
 Cisco Unified Communications Solutions 7.x, 8.x, 10.x: CUCM, CUP, CUC, UCCX
 VMware: ESXi, vSphere 5, 5.5, 6
 Windows XP, Windows 7, Windows Server 2003, 2008, 2012, Microsoft Office 2003-2010
 Active Directory, LDAP, Group Policy, TCP/IP, DHCP, DNS, FTP, SNMP, IIS, RDP Services
 EMC App Xtender 6.5, 6.5.2, 7; Fujitsu scanners 45 6000 series
 Symantec Backup Exec 15
 PC/Server installation, maintenance, and troubleshooting: Dell/HP/Cisco hardware and software
 Platform rollouts, major deployments, refresh projects, decommissions
 Help Desk trouble ticketing software: Track-It, HP Service Desk, WonderDesk, Dell Kace 1000
PROFESSIONAL EXPERIENCE
Jax Federal Credit Union, Jacksonville, Florida August 2009 – Present
Systems Administrator
 Administrator for all aspects of Cisco Unified Communications Manager, Unity, Unified Presence,
and Contact Center Express
 Ensured that all tasks and projects met compliance and regulatory requirements
 Monitored application release, service packs, and patch schedules for all modules of the credit
union’s software inventory
 Provided IT training and education of internal and external staff to ensure business continuity
 Conducted proposals and ensured timely contract renewals ensuring the most cost-effective
outcomes
 Established and maintained system backups and restores thereby providing business stability
 Responsible for the implementation and management of the migration to a Windows 7
environment: imaging, GPO, security which was completed before the required deadline
 Successfully resolved hardware and software issues through the coordinated use of both vendors
and team members
 Utilized impact analysis process to ensure departments were prepared for business interruptions
and widespread outages
 Responsible for the safeguarding of member’s financial information via security and integrity
management utilizing update and patch technologies (Patchlink, SCE, Dell KACE 1000, scripting)
and McAfee ePolicy Orchestrator
 Contributed to the Information Systems electronic document repository by the way of the creation
and maintenance of current and newly established procedures through personal initiative
 Received multiple commendations through company’s employee recognition program and emails
 Performed component-level hardware/software repair on Dell/HP desktops, laptops, and servers
within SLA guidelines
 Directed and assisted in VDI thin client conversion from HP desktops project
 Research, implementation, and administration of Microsoft servers for the following systems:
Imaging, Credit Retrieval (Equifax); Symform PDF (in-house electronic documents); FICS
(mortgage and loan applications); File and Print server
 Instrumental in the migration from Novell eDirectory to MS Active Directory and conversion from
Groupwise to Outlook
CompuCom, Jacksonville, Florida August 2008 - March 2009
Systems Administration
 Troubleshooting software and hardware for end users and backup Network Support
 Performed component-level hardware repair on desktops and laptops within SLA guidelines
 In charge of ad hoc setup of Dell PCs for new hires as well as rotating computer inventory based
on lease life
 Responsible for the proper operation, maintenance, and configuration of the following peripherals:
DocuMate scanners; Canon and Xerox multifunction printers, fax machines, copiers; Dell
projectors
 Utilized script files in building new computer images and software updates
 Documented and tracked efficiencies of internal control processes
 Employed personal skills, vendor literature, and communications with team members to resolve
hardware and software technical issues
 Exercised initiative by developing a knowledge base to be used onsite
 Assisted Atlanta Site Supervisor in the setup of a new web-based asset tracking database and
retrieval system
 Established and maintained excellent working relationships with counterparts in computer
industry
 Experienced in Microsoft Windows 2000, XP; Microsoft Office 2000; DNS, DHCP, TCP/IP; Proxy,
Enterprise Administrator, Norton Ghost; Symantec and Sophos: anti-virus and firewall solutions
US Embassy, Brasilia, Brazil 2005 - 2008
Contract
 Networking, Computer Tech, Troubleshooting
 Performed on site repair to local residences and agencies within Embassy grounds
 Installed and managed small networks for and residents
 Installed operating systems for end user: Windows 98, 2000, XP
 Researched and resolved any technical trouble with Desktops or Laptops
 Provided software training one on one with customers depending on their needs
 Built custom computer systems
 Implemented software upgrades, operating systems, Microsoft software, Virus protection, Firewall
installation
HCA Patient Account Services / PAS, Orange Park, Florida July 2002 - September 2003
 Troubleshooting software and hardware for end user and backup Network Support
 Ad hoc setup of Dell PCs for new hires as well as classrooms for Training Department
 Responsible for backups, antivirus updates, and new implementations
 Designed and implemented PAS intranet website while coordinating specific requirements with
HCA’s Corporate Office
 Created, maintained, and monitored all login scripts for all users at the facility
 Continually maintained and updated intranet server (Dell) and website
 Administered NT4.0 servers (Dell) along with Win2K workstations (Dell) and servers (Dell)
 Installed and repaired hardware and software; including scanners, printers, fax machines,
copiers, projectors, and modems
 Provided Help Desk training to co-workers
 Exercised initiative to resolve problems with Track-It software, resulting in decreased downtime of
work order status
 Assisted North Florida Division’s Network/PACS Technical Specialist in the setup of a new facility
(50+ end users)
 With limited information, fixed SQL database necessary for proper billing
 Maintained excellent working relationships with counterparts in the technical computer industry
 Successfully managed problems, tickets, tasks, and out of cycle requests through prioritization
and SLAs
 Experienced in Microsoft Windows 9X; ME; 2000 Professional, Server; NT workstation 3.51, NT
server 4.0; Microsoft Office 98/2000/XP; DNS, DHCP, FTP, TCP/IP; Meditech, Onnet Host Suite,
Proxy, Document Direct, Enterprise Administrator, Vista Plus, VNC, SSI, WINASAP, Medifax,
Onbase Client, SQL 2000 Server, Norton Ghost 6.6, 7.0, 7.5, 8; Symantec Anti-virus; Veritas
Backup Exec
 Assigned by the CEO to PAS’s “Current and Future Projects Committee”
Mac Papers, Inc., Jacksonville, Florida March 1998 – February 2001
 Customer service, Computer Support, Problem solving, Night Operator
 Maintained a help desk and provided telephone support for Windows NT, 95, 98; Microsoft Office
97; and printers
 Utilized BrightStor Arcserve in order to perform nightly backup routines (including 5 servers)
 Responsible for nightly printing of customer invoices and bills (in excess of 1000 accounts)
 Assisted IT department by providing first level technical support
 Proactively monitored and reported performance and utilization of assigned technologies
US Navy, Jacksonville, Florida March 1992 – March 1998
 Problem and trouble shooting, Electrician’s Mate (Held TOP SECRET SECURITY CLEARANCE)
 Maintained electrical power systems of a nuclear U.S. Naval aircraft carrier
 Supervised and mentored approximately 125 recruits as Recruit Chief Petty Officer (RCPO)
 Performed maintenance and troubleshooting on diesel generators, ship’s service turbine and
motor generators, motor controllers
 Conducted monthly training of Division personnel in electrical education and safety
 Responsible for planned maintenance service for 3M systems
 Participated and provided input for Disaster Recovery planning and exercises
 Responsible for physical and educational training of ship’s security force section
 Practice and Adherence to the military “Code of Conduct” philosophy and “Mission” statement
EDUCATION
Florida State University, Tallahassee, Florida - Bachelor of Science Degree - 2005
Majored in Information Studies and Minored in Communication

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Dan Winko Admin

  • 1. DAN WINKO QUALIFICATION SUMMARY  Seasoned administrator with considerable proficiency in designing and configuring technical environments  Demonstrated ability to set development standards and technical direction  Developed extensive working knowledge of multiple technologies, interfaces, and integrations  Responsible for developing tactical strategies, processes, and procedures related to system/application administration  Maintained security scheme for individuals, roles, and groups analyzing reports for anomalies and compliance issues  Demonstrated ability to manage tasks independently and proactively take ownership of responsibilities  Strong leadership skills with ability to provide expertise, guidance, and constructive feed to team members  Effectively communicate complex and detailed technical information to a diverse population  Utilized critical thinking skills to evaluate present and alternative solutions that are consistent with business objectives  Proven natural ability to handle multiple projects, tasks, and assignments at the same time  Continually collaborated with IT and business partners on work groups and initiatives TECHNICAL SKILLS  Cisco Unified Communications Solutions 7.x, 8.x, 10.x: CUCM, CUP, CUC, UCCX  VMware: ESXi, vSphere 5, 5.5, 6  Windows XP, Windows 7, Windows Server 2003, 2008, 2012, Microsoft Office 2003-2010  Active Directory, LDAP, Group Policy, TCP/IP, DHCP, DNS, FTP, SNMP, IIS, RDP Services  EMC App Xtender 6.5, 6.5.2, 7; Fujitsu scanners 45 6000 series  Symantec Backup Exec 15  PC/Server installation, maintenance, and troubleshooting: Dell/HP/Cisco hardware and software  Platform rollouts, major deployments, refresh projects, decommissions  Help Desk trouble ticketing software: Track-It, HP Service Desk, WonderDesk, Dell Kace 1000 PROFESSIONAL EXPERIENCE Jax Federal Credit Union, Jacksonville, Florida August 2009 – Present Systems Administrator  Administrator for all aspects of Cisco Unified Communications Manager, Unity, Unified Presence, and Contact Center Express  Ensured that all tasks and projects met compliance and regulatory requirements  Monitored application release, service packs, and patch schedules for all modules of the credit union’s software inventory  Provided IT training and education of internal and external staff to ensure business continuity  Conducted proposals and ensured timely contract renewals ensuring the most cost-effective outcomes  Established and maintained system backups and restores thereby providing business stability  Responsible for the implementation and management of the migration to a Windows 7 environment: imaging, GPO, security which was completed before the required deadline  Successfully resolved hardware and software issues through the coordinated use of both vendors and team members  Utilized impact analysis process to ensure departments were prepared for business interruptions and widespread outages
  • 2.  Responsible for the safeguarding of member’s financial information via security and integrity management utilizing update and patch technologies (Patchlink, SCE, Dell KACE 1000, scripting) and McAfee ePolicy Orchestrator  Contributed to the Information Systems electronic document repository by the way of the creation and maintenance of current and newly established procedures through personal initiative  Received multiple commendations through company’s employee recognition program and emails  Performed component-level hardware/software repair on Dell/HP desktops, laptops, and servers within SLA guidelines  Directed and assisted in VDI thin client conversion from HP desktops project  Research, implementation, and administration of Microsoft servers for the following systems: Imaging, Credit Retrieval (Equifax); Symform PDF (in-house electronic documents); FICS (mortgage and loan applications); File and Print server  Instrumental in the migration from Novell eDirectory to MS Active Directory and conversion from Groupwise to Outlook CompuCom, Jacksonville, Florida August 2008 - March 2009 Systems Administration  Troubleshooting software and hardware for end users and backup Network Support  Performed component-level hardware repair on desktops and laptops within SLA guidelines  In charge of ad hoc setup of Dell PCs for new hires as well as rotating computer inventory based on lease life  Responsible for the proper operation, maintenance, and configuration of the following peripherals: DocuMate scanners; Canon and Xerox multifunction printers, fax machines, copiers; Dell projectors  Utilized script files in building new computer images and software updates  Documented and tracked efficiencies of internal control processes  Employed personal skills, vendor literature, and communications with team members to resolve hardware and software technical issues  Exercised initiative by developing a knowledge base to be used onsite  Assisted Atlanta Site Supervisor in the setup of a new web-based asset tracking database and retrieval system  Established and maintained excellent working relationships with counterparts in computer industry  Experienced in Microsoft Windows 2000, XP; Microsoft Office 2000; DNS, DHCP, TCP/IP; Proxy, Enterprise Administrator, Norton Ghost; Symantec and Sophos: anti-virus and firewall solutions US Embassy, Brasilia, Brazil 2005 - 2008 Contract  Networking, Computer Tech, Troubleshooting  Performed on site repair to local residences and agencies within Embassy grounds  Installed and managed small networks for and residents  Installed operating systems for end user: Windows 98, 2000, XP  Researched and resolved any technical trouble with Desktops or Laptops  Provided software training one on one with customers depending on their needs  Built custom computer systems  Implemented software upgrades, operating systems, Microsoft software, Virus protection, Firewall installation HCA Patient Account Services / PAS, Orange Park, Florida July 2002 - September 2003  Troubleshooting software and hardware for end user and backup Network Support
  • 3.  Ad hoc setup of Dell PCs for new hires as well as classrooms for Training Department  Responsible for backups, antivirus updates, and new implementations  Designed and implemented PAS intranet website while coordinating specific requirements with HCA’s Corporate Office  Created, maintained, and monitored all login scripts for all users at the facility  Continually maintained and updated intranet server (Dell) and website  Administered NT4.0 servers (Dell) along with Win2K workstations (Dell) and servers (Dell)  Installed and repaired hardware and software; including scanners, printers, fax machines, copiers, projectors, and modems  Provided Help Desk training to co-workers  Exercised initiative to resolve problems with Track-It software, resulting in decreased downtime of work order status  Assisted North Florida Division’s Network/PACS Technical Specialist in the setup of a new facility (50+ end users)  With limited information, fixed SQL database necessary for proper billing  Maintained excellent working relationships with counterparts in the technical computer industry  Successfully managed problems, tickets, tasks, and out of cycle requests through prioritization and SLAs  Experienced in Microsoft Windows 9X; ME; 2000 Professional, Server; NT workstation 3.51, NT server 4.0; Microsoft Office 98/2000/XP; DNS, DHCP, FTP, TCP/IP; Meditech, Onnet Host Suite, Proxy, Document Direct, Enterprise Administrator, Vista Plus, VNC, SSI, WINASAP, Medifax, Onbase Client, SQL 2000 Server, Norton Ghost 6.6, 7.0, 7.5, 8; Symantec Anti-virus; Veritas Backup Exec  Assigned by the CEO to PAS’s “Current and Future Projects Committee” Mac Papers, Inc., Jacksonville, Florida March 1998 – February 2001  Customer service, Computer Support, Problem solving, Night Operator  Maintained a help desk and provided telephone support for Windows NT, 95, 98; Microsoft Office 97; and printers  Utilized BrightStor Arcserve in order to perform nightly backup routines (including 5 servers)  Responsible for nightly printing of customer invoices and bills (in excess of 1000 accounts)  Assisted IT department by providing first level technical support  Proactively monitored and reported performance and utilization of assigned technologies US Navy, Jacksonville, Florida March 1992 – March 1998  Problem and trouble shooting, Electrician’s Mate (Held TOP SECRET SECURITY CLEARANCE)  Maintained electrical power systems of a nuclear U.S. Naval aircraft carrier  Supervised and mentored approximately 125 recruits as Recruit Chief Petty Officer (RCPO)  Performed maintenance and troubleshooting on diesel generators, ship’s service turbine and motor generators, motor controllers  Conducted monthly training of Division personnel in electrical education and safety  Responsible for planned maintenance service for 3M systems  Participated and provided input for Disaster Recovery planning and exercises  Responsible for physical and educational training of ship’s security force section  Practice and Adherence to the military “Code of Conduct” philosophy and “Mission” statement EDUCATION Florida State University, Tallahassee, Florida - Bachelor of Science Degree - 2005 Majored in Information Studies and Minored in Communication