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My name is David "Joshua" Puckett, and I am a VoIP/Network Engineer who is
constantly working to distinguish myself from my peers. From an early age I developed a
passion for Information Technology and obtained my CCNA certification before
graduating high school. I have never let my love of learning cease and use every work
opportunity to rise with the challenges presented in an effort to cultivate new ideas and
better implementations of both Data and Voice Networks.
As a Network Technician I learned the foundation for my career in IT.
As a Field Application Engineer I worked hands-on in foreign countries to quickly gain
a comprehensive understanding of unfamiliar network architectures in order to diagnose
and resolve customers’ issue in a sensitive and timely matter.
As a Product Manager I learned how to couple my love and understanding of
technology to an accurate and comprehensive translation of customers' business needs
into technical requirements.
In my latest role as I am learning a lot more about Cisco’s Unified Communications
platform, along with cementing other Cisco Knowledge I already had..
I eagerly await the next challenge to utilize my experience to better serve the individuals
around me and to advance the goals and principles of the organization as a whole.
CCNP Route/Switch 02 / 2015 – 05 / 2018
Cisco Systems, Inc. License: 642-902,
300-115, and 300-145
CCNA Voice 02 / 2009 – 05 / 2018
Cisco Systems, Inc. License: 640-461
MCTS: Network Infrastructure 07 / 2010 - Indefinite
Microsoft Corporation License: 70-646
D. JOSHUA PUCKETT
VOIP AND NETWORK ENGINEER
Experience NetCraftsmen, LLC 12 / 2014 – 07 / 2015
Member of Technical Staff III
My role was a Consultant dealing with various different companies, primarily assisting/installing
Cisco Unified Communications platforms on Virtualized environments.
Working with Customer and PM to create SoW and Time Line
Creating and Peer Reviewing Design Documents for delivery to customers.
Installing and implementing the project according to the time line and the SoW.
Holding close out meeting and lessons learned with customers.
Offering support for the installation as needed going forward.
Xerox Corporation Ltd. 01 / 2014 – 10 / 2014
My role is to provide seamless turn up and management of ISP/Internet drop points for projects in
the Photo Enforcement sector.
Being in close contact with construction crews and project managers.
Maintaining and overseeing router deployment/configuration to 1000+ Plus sites.
Having complete knowledge of the entire Use Case to ensure product functionality.
System deployment and configuration.
Relationship and Account Management with respective vendors.
Patton Electronics Co. 04 / 2012 - 10 / 2013
Technical Product Manager
My role was to provide business leadership and direction on internal and customer-facing aspects of
product development, launch and support for Patton’s worldwide SmartNode brand, which is a
TDM to VoIP Gateway.
The creation of line-relevant commercialization strategies and tactics.
Strong ability to work effectively in a multidisciplinary, multicultural team environment.
Significant interaction with senior internal and external personnel on strategic
partnerships, market development, customer applications and competitive positioning.
My Product Line Manager Title has an emphasis in the technical aspects of the Product Management
functions denoting me as their most Senior Sales Engineer, responsibilities specific to those
functions are listed below.
Creating/Executing various Interop Test Plans for Telcos and SoftSwitches.
Travelling worldwide to ensure functionality in foreign Telecommunications Companies.
Highest Endorsed Skills
Assisting Technical Support with tickets once escalated beyond Director of Tech Services.
Managing bug/feature roadmaps and handling customer expectations.
Initial QA Testing for High Profile customers 1 mio+ USD per annum.
Writing QA Test Plans for new features and new products
RFI/RFP fill out for largest leads (when local techs were unable).
Giving Technical Training to Partners and Customers
Project Management of Software and Hardware Engineers
Patton Electronics Co. 04 / 2011 – 04 / 2012
Field Application Engineer/Sales Engineer
As a Field Application Engineer I cooperated closely with Patton Regional Sales Managers and
Patton Support Departments in supporting existing and prospective accounts, end-users and partners.
This included providing detailed product information, application consultation, solution design and
development, training, network troubleshooting and design, and problem solving.
The position carried much of the same responsibilities listed above, but with less pressure and
Swift Systems, Inc. 2010 – 2011
HPPA Data Center Management (DC on Premises).
Help Desk response for my own and my colleague’s clients.
24/7 Support for premium customers (On all subjects)
Wireless ISP Setup/Management (Using Motorola Canopies across Frederick, Maryland)
Frederick Community College 2006 – 2009
AS, Cisco Based Networking
SIP Ethernet VoIP
CCNA Networking IP[v4]
TCP/IP Network Administration H.323
DSL Troubleshooting Linux
ISDN MGCP SNMP
SS7 BGP E1
PPPoE Server Administration IPv6