1. Curriculum Vitae
DILNAWAZ ANSARI
E-mail: khn_dlnwz@yahoo.co.in
Mobile No: 00971-50-349 1176
OBJECTIVE: To obtain a challenging and responsible position in a professionally
managed organization. I am looking forward to an opportunity where I can utilize my
skills and contribute effectively to the successes of the organization and further
improve my personal skills.
Education Qualification:
 Bachelor of Commerce with computer Application from Bangalore University -
India in 2005.
Professional Experience:
Current Experience:
1) Mashreq Bank Head Office - Dubai Out Source Zone (DOZ)
Working for Mashreq Bank from 13-Oct-2008 to till date on different positions
(in different Departments) in Operation Division
A. Senior Process Executive – Mashreq Matrix Unit (M.M.U) May-2015 to till date.
Job Responsibilities:
 Maintaining service levels through timely manner and appropriate response to
corporate and PVT banking customer’s applications for Matrix/GTS Products
(Implementations).
 Accountability to implement and execute all necessary actions to assure the
Matrix products, services and solutions are properly implemented at customer
level.
 Work closely with Product, Sales, Relationship Managers (RM/ARM),
Operations and other key internal stakeholders to ramp up the Customer
Implementations.
 Meeting with corporate and PVT banking clients to assist in understanding the
products and services.
 Issuing of crypto cards/device to the financial users for their secure financial
transactions.
 Assist corporate clients for all kind of product related technical issues.
 Assist corporate PVT banking users for all type of device related issues, i.e.
device activation, devices unlock/Resynchronization, device pin reset.
 Adhere to the defined strategies and action plans to speed up implementation
processes and customer rump up period.

2.  Actively participation in various system enhancements, i.e., GTS, black
shield/safe net, EDMS.
 Preparing old record file, filling old record form & sending it all to CORD.
 Maintaining MIS reports of all Matrix related activities on daily/monthly basis
and report to Senior Management.
 Manage incoming and outgoing device stock inventory for devices.
 Handling Vendor related activities, I.e. Pin, device (Clipto Card) & Ack
B. Senior Process Executive – Cash Management Unit (C.M.U) July 2010 to May-
2015
Job Responsibilities:
 Voucher posting in Flex Cube for special cash deposit. Which we received from
Group for, Trans Guard, OMAN INSURAN, CARTAXI, REDHA AL-ANSARI,
ORITENT EXCHANGE & KALOTI JEWELLERY.
 Process all transactions within the set time frame, with very minimum errors and
avoid duplication of error.
 Quick learner of the various processes and the working of the unit in general.
 Voucher posting of Redha Al Ansari Exchange (FORIGNE CURRENCY) in Flex
Cube & Processing in Global Technology Services (GTS) as per the rate sheet.
 Arranging & Preparing Special Cash & Chq Deposit Slip Acknowledgment Sent
to Customer through Group 4, K.F.C, Tranguard Group and Aramex.
 Send all relevant documents to customer through safe doc, Group 4 & Mail
Centre on daily basis to provide better service n customer satisfaction.
 Attach all returned chq on daily basis & send to customer.
 Ensuring an awareness of high risk of fraud/loss.
 Efficiently handle the team in absence of Team leader.
 Acquired knowledge about other CPC units by cross training.
 Scanning all current dated chq's, post dated chq's, Trust A/c chq's, Branch Chq's,
safe cash, and send to WNS for Processing on daily basis.
 Auto posting file uploading and run pooling for PDC & CDC chq’s.
 Sending Discrepancies detail report to Group4s & other Customers.
 Daily follow up with the vendor, Customer VHR for cash withdrawal Received
through fax, verifying the signatures and file on daily basis.
 Contact with relevant branch’s to fax or e-mail special cash deposit slip on time.

3.  Scanning All POD feeding, nil consignment & POD settlement on daily basis.
 Preparing old record file, filling old record form & sending it all to CORD.
 Based on requirement of Management, Order stationery & retrieved old record
file from CORD.
 As per customer request mark withdrawal & due date extension of chq’s.
Preparing withdrawals chq’s on daily basis & sends back to customers.
 Resolving Enquires from customer in quick manners.
 Checking Transgurad Report with deposit slip details which received through
fax, Scanning & posting voucher.
 Checking PDC Report in serial wise on daily basis and handed over to PDC
department.
 Preparing MIS on daily basis.
 Handling Branch Cash & Trust A/C on daily basis & Verification of Bank chq’s.
 Preparing Mashreq Clearing chq’s on daily basis, balancing & sending referral to
Branch’s & to concern department to clearing the chq.
 Sending P.D.C chq’s Report as per requirement of department.
 Sending Foreign Currency Report to customer on daily basis.
ACHIEMENTS:
Received Employee of the Month in Jan-2011.
Received Silver Star Certificate in 2012.
Received Extra Mile in the month of March-2013.
Received Spot Reward in the month of June-2013.
C. Process Executive - Post Dated Chq (P.D.C.U) 13th
–Oct-2008 to June-2010
Job Responsibilities:
 Complete process of Cancelled chqs (Paid chqs by the customer) and send the
active and return chqs to respective branches after proper checking in Osoolsys
System.
 Feeding process for all Osool loan Chqs in Osool Mosaic, received by CAU.
 Feeding process for all Mabrook Loan Chqs in MB Mosaic, received by CAU.
 Feeding process for all PDC chqs in MB Mosaic, received by branches.
 Receiving all PDC’s from branches, related departments, sorting out, date wise.
 Feeding of all PDC chqs in MB Mosaic System, taking report and tele with the

4. data fed (report checking).
 Mabrook Return chqs feeding in Excel file.
 Withdrawal of Normal PDC’s, Mabrok Active chq’s and Mabrook Return chqs.
 Account closed process of Mabrook Active chqs (paid full by the customer).
 Handling Inward and Outward mail on daily basis.
 Keeping complete records for all Old files transferred to Metro file (CORD) and
time to time retrieval of chqs from CORD upon requests by Recovery
Department.
 Rejected Chqs process (Rejected by the system during auto posting of MB chqs),
and pass necessary entries to make them active again.
 Checking accepted and rejected report.
 Keeping the record of all Referrals sent to concerned departments.
 Presentation of Security chq’s for clearing upon requests from RECOVERY
DEPARTMENT, and provide them as soon as the chqs get return, with proper
acknowledgements.
 Representation of Customer return chqs as per request by RECOVERY
DEPARTMENT, Osool branches or other relevant departments.
 Handling the process of postponements of chqs received from CAU through
Osool branches.
 Presentation of Mabrook Return Chqs in clearing.
2) Worked at Tata Tele Services, Bangalore - India (September 2005 – June 2008)
A. Process Executive - Value Added Service Department
Job Responsibilities:
 Activation and De-activation of different kind of packages, depending up on
the queries from the customer.
 Address updating and changing the same in Metaslove.
 Achieving the set targets and ensuring quality standard is met.
B. Process Executive - Service Ticket Management Department
Job Responsibilities:
 Handling customer refund related queries.
 Outbound calls to customer confirming there personal details and updating
the same in Oracle.
 Responsible for refund of deposit amount to customer as per the database.
 Achieving the set targets.
 Monitoring the new employees.
C. Process Executive - Disconnection Department
Job Responsibilities:
 De-activation and Activation of Telephone lines of existing Customer as per
there requirements.
 Looking after Temporary Suspension of Lines for existing customers.

5.  Achieving the set targets.
3) Worked at Visvas Agency Bangalore -India, distributor of Tata Tea and
Perfetti products to over 150 wholesale and retail outlets (April 2003 – January
2005) as part time Accountant.
Job Responsibilities:
 Passing Sales, Purchase, and Receipt and Payment entries.
 Responsible for Bank Accounts and Transactions and Inventory Control.
 Preparing judicious analysis of the Customers.
 Preparing monthly Profit and Loss Accounts, Annual Trial Balance and Balance
Sheet.
 Provides secretarial and clerical support directly to the Managing Director.
 Performs other administrative and related duties as assigned.
Computer Proficiency:
 Typing speed is 35-45 wpm.
 Advanced Level user of Microsoft Office
 Advanced Level Knowledge of TALLY ERP9.0
Personal Information
Date of Birth : 26June 1984.
Father Name : Maqdoom Khan (Late)
Marital Status : Married.
Nationality : Indian.
Languages Known : English, Hindi, Urdu and Kannada.
Hobbies : Reading, Sports & Listening to music in free time.
Passport No : G 5164307
Visa Status : Employment
Valid up to : 02-Nov-2017
DILNAWAZ ANSARI

6.  Achieving the set targets.
3) Worked at Visvas Agency Bangalore -India, distributor of Tata Tea and
Perfetti products to over 150 wholesale and retail outlets (April 2003 – January
2005) as part time Accountant.
Job Responsibilities:
 Passing Sales, Purchase, and Receipt and Payment entries.
 Responsible for Bank Accounts and Transactions and Inventory Control.
 Preparing judicious analysis of the Customers.
 Preparing monthly Profit and Loss Accounts, Annual Trial Balance and Balance
Sheet.
 Provides secretarial and clerical support directly to the Managing Director.
 Performs other administrative and related duties as assigned.
Computer Proficiency:
 Typing speed is 35-45 wpm.
 Advanced Level user of Microsoft Office
 Advanced Level Knowledge of TALLY ERP9.0
Personal Information
Date of Birth : 26June 1984.
Father Name : Maqdoom Khan (Late)
Marital Status : Married.
Nationality : Indian.
Languages Known : English, Hindi, Urdu and Kannada.
Hobbies : Reading, Sports & Listening to music in free time.
Passport No : G 5164307
Visa Status : Employment
Valid up to : 02-Nov-2017
DILNAWAZ ANSARI