8. Knowwhat?
How does your business define its KPIs?
Do your business’s KPIs relate precisely to its goals?
Does the reporting in your business really support business processes?
What information do we need to know in order to achieve our goals?
9. Sowhat?
How actionable are your business’s reports and information?
Do the people in your business really understand reporting content?
Does your business ensure that information is accurately interpreted?
So what is this information telling us?
10. Nowwhat?
Now what must we do based on this information?
Are your business behaviours ready to respond to reporting content?
Does your business follow through on actions driven by information?
How does your business measure the effectiveness of those actions?