Crystal Hope Pleasant is seeking a Medical Assistant position and has over 10 years of experience in various medical roles. She has a certification as a Medical Assistant and is currently pursuing a Bachelor's Degree in Health Sciences. Her experience includes working as a float Medical Assistant, Medical Assistant for the Texas Diabetes Institute, phlebotomist, unit clerk, and medical surgical technician. She has strong communication, leadership, and management skills.

1. Crystal Hope Pleasant
827 Dunwoodie Dr. San Antonio, TX 78219 | 210-290-2713 | chpleasant02@gmail.com
Objective
To obtain a Medical Assistant position with an opportunity for advancement within your organization.
Education
GRAND CANYON UNIVERSITY-CURRENTLY ENROLLED
Bachelor’s Degree in Health Sciences and Professional Development in Advanced Patient Care
NRCM| JANUARY 2016 | NATIONAL ASSOC. FOR HEALTH PROFESSIONALS (NAHP)
TEXAS CAREERS/KAPLAN COLLEGE
Received certification as a Medical Assistant with a 4.0 GPA
UNIVERSITY OF THE INCARNATE WORD
Completed first year of course work toward BSN
Completed Microsoft Office Course
GW BRACKENRIDGE HIGH SCHOOL
Graduated from high school in 3 years
Completed Multilingual Magnet program where I learned to speak Spanish
Skills & Abilities
MANAGEMENT
Demonstrated leadership abilities through opportunites to train other staff members, manage and
maintain clinics, maintain inventory, conflict resolution, and assist co-workers when needed
COMMUNICATION
Bilingual Spanish/English
Trained Spanish Medical Interpreter 2013
LEADERSHIP
School At Work Assistant Instructor, 2010
Health Safety Advocate, Texas Diabetes Institute, 2011-2016
Experience
FLOAT MEDICAL ASSISTANT III|BAYCARE HEALTH SYSTEM | 2/2016 – 10/2016
Travel to various clinic locations within Hillsborough County

2. Worked multiple specialties to include Gastroenterology, Neurology, Neurosurgery, Pediatrics,
Pedi/Adult Orthopedics, Hematology/Oncology, Primary Care, Rheumatology, and Cardiology
Assist physicians with patient examination, procedures and treatment
Responsible for patient histories, routine lab procedures and preparation of specimens for transport to
the lab
Follow up on test orders and reports results to the physician and patient
Provide and maintain patient education materials, maintains medical equipment
Obtain clinical, financial and demographic information
Create and maintain patient charts. File charts and reports.
Train new hire staff to clinical processes
Medical Assistant | Texas Diabetes Institute, University Health System | 9/2011 – 1/2016
Worked with physicians within the Endocrinology, Diabetes, Telemedicine, FNA Biopsy Clinic, and
Endocrinology Fellow Clinics
Managed scheduling of patients for Biopsy and Fellow Clinic
Prepared clinic by obtaining outside medical records for patients
Performed required duties as a Medical Assistant to include vitals, accu-check, EKG, and foot exams
Served as trained Spanish Medical Interpreter for providers and staff
Maintained inventory of clinical supplies
Phlebotomist| Worldwide Clinical Trials, San Antonio, TX | 10/2011-6/2015
Performed duties for clinical research to include obtaining vitals and phlebotomy for time-sensitive
procedures
Obtained timed specimens via I.V
Ensured proper documentation of Data Collection Sheet
UNIT CLERK|UNIVERSITY HEALTH SYSTEM | 12/2007 – 9/2011
Delivered exemplary customer service in answering multi-line phone, greeting, and assisting guests
Inventoried and maintained unit telemetry monitors
Used Microsoft Office proficiently
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3. Created and edited monthly newsletter, The Hartman Times
Coordinated and facilitate admitting, discharging, and transferring of patients to, from, and within the
unit
Established strong relationships with physicians/staff hospital-wide to gain support and achieve results
Provided social work assistance to patients and family
Troubleshooter for PC issues in unit for staff and physicians
Handled general administrative duties such as filing, faxing, copying, and mailing
MEDICAL SURGICAL TECHNICIAN|UNIVERSITY HEALTH SYSTEM | 2/2007 – 12/2007
Performed duties of a Medical Assistant including triage, phlebotomy, foley catheter placement, EKG,
assisting patients with activities of daily living (ADLs)
Delivered customer service to patients and family for support and comfort
Provided Spanish interpreter services for doctors, nurses, and other staff members for patient
comprehension and satisfaction
References
Jacque Burandt, Med Administrative Director, Staff Development
University Hospital
210-358-2355
Crystal Fulkinson, Medical Assistant III
BayCare Health System, Tampa, FL
813-477-0996
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