1. Crystal Catalfu
6624 Imperial Drive Milton FL 32570 850-797-9176 crystalcatalfu@gmail.com
Objective To secure a position with a company as a project manager and continue to expand my knowledge and
apply my experience to benefit both myself and my employer towards the highest success possible.
Experience Front Office Manager
April 1, 2013-current Charles D. Stavely, DMD Pensacola, FL
● Responsibilities include, but not limited to:
● Gathering, maintaining and purging patient information.
● Scheduling appointments for doctors and hygienists, answering multi-line phone system.
● Managing all incoming payments from patients upon visit checkout.
● Accurately document all production into the system.
Dental Office Manager
February 13, 2006 – November 26, 2012 William F. Messner, DDS, P.A., Miramar Beach, FL
● Responsibilities include, but not limited to:
● Gathering, maintaining and purging patient information, scheduling appointments for doctors and
hygienists, answering multi-line phone system.
● Managing all incoming payments from patients and multiple insurance companies.
● Document all production into the system, closing out daily and monthly reports, past-due account
management.
● Communicate business and employee needs on a daily basis, and coordinating all schedules.
● Serve as the main line of communication between the general public and the office through marketing and
personal contact with the surrounding community.
● Manage and track accounts and payments to the office and serve as the records keeper in accordance with
HIPPA.
● Occasionally, step in to take radiographs, set up and break down rooms using the highest quality
sterilization techniques, and assist the doctors on minor procedures as needed.
Training Supervisor
February 2005 - February 2006 Budget Car and Truck Rentals, Wichita Falls, TX
● Started as a call center reservation agent for the truck rental division which included answering the calls
and securing reservations for moving truck rentals.
● Within three months, I was then advanced to become the training supervisor which consisted of teaching
new agents the standards and procedures of answering calls, gathering information, securing the
reservation, and completing the transaction in the most efficient manner in accordance with Budget’s
standards.
Appointment Coordinator
2003-2005 Michael V. LeGrand DDS, Montgomery, AL
● Answered multi-line telephone system, gather new patient information for appointments, coordinate
scheduling for doctor and hygienists.
● Maintain patient records, discuss treatment plans with patients and scheduled re-care.
● I assisted in the reorganization of moving from a paper based office to paper-less system
● Trained employees on the paperless techniques as required by HIPPA
Education Currently pursuing my B.A.S. in Project Management at Northwest Florida State College in Niceville,
FL. Where I have approximately two semesters to complete.
Skills Proficient with Word, Excel, PowerPoint, Dentrix core software, Practice Works dental software, and
Microsoft Office.
References References are available on request.