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“Tell me and I'll forget; 
show me and I may 
remember; involve me and 
I'll understand.” 
Transmedia storytelling as a strategic 
communication method 
René Boonstra • @creatiekracht • www.reneboonstra.nl 
Research Group Digital World • Hogeschool Inholland
Contents
Contents 
Part 1 
Transmedia storytelling is about participation 
and interaction 
Part 2 
Transmedia storytelling as a communication tool 
Part 3 
How important is the conversation to achieve 
communication goals, when using transmedia 
storytelling? 
Conclusions 
Strategy, engagement and conversation 
Excercise
Cinderella 2.0 Transmedia Storytelling
Communication 
needs a good story 
Tell a story that 
appeals to the public
Part 1
Part 1 
Transmedia storytelling 
is about participation 
and interaction 
Transmedia storytelling as a strategic 
communication method
A strong transmedia concept 
encourages participatory public 
behavior 
The content should be sufficiently 
fascinating to encourage 
participation in the story
Transmedia storytelling links up 
with our need to be challenged 
with inspiring stories 
With transmedia storytelling you 
give the public the tools to 
manipulate stories and involve 
themselves in the context of the 
story in an authentic way
Transmedia storytelling is 
basically telling a story through 
multiple media channels 
The contribution of the public to 
the development of the story is 
essential for the connection, 
and effectiveness
Transmedia means that media 
platforms are used to 
complement each other from 
their medium-specific strength 
Transmedia storytelling 
creates a storyworld with 
different entry points
Product and communication 
flow into each other using 
transmedia storytelling 
The connection between product 
and communication is achieved 
through relevant content
Harry Potter Transmedia Storytelling and Collaboration
media 
platform 
story 
media 
platform 
media 
platform 
Indira Reynaert 2009
Indira Reynaert 2009
Participatory 
culture
Henry Jenkins
A culture in which private persons 
(the public) do not act as 
consumers only, but also as 
contributors or producers 
(prosumers) 
In participatory culture young 
people creatively respond to a 
plethora of electronic signals and 
cultural commodities
Relatively low barriers 
for engagement 
Strong support of sharing 
creations with others
Informal mentorship 
Members believe their 
contributions matter
Care what other people think about 
what they have created 
All members must believe they are 
free to contribute (and that their 
content will be appropriately 
vallued)
Indira Reynaert 2009
Transmedia storytelling is 
more than just sharing funny 
movies and facebook messages 
Transmedia storytelling forces 
you to translate your identity 
or product in a good story that 
is worth talking about
Part 2
Part 2 
Transmedia 
storytelling as a 
communication tool 
Transmedia storytelling as a strategic 
communication method
When tracking multiple 
channels of a transmedia 
story the perception of that 
story will be more intense 
An underlying message will 
be transferred more 
efficiently
Your audience should be able 
to identify with characters 
in the story 
Identification ensures a 
long lasting relationship
With compelling storylines through 
various media channels, you can 
influence knowledge, attitude and 
behavior of your target audience to 
finally achieve communications goals 
The key to transmedia storytelling is 
that each media platform within a story 
is used in such a way that medium-specific 
features are fully exploited
When a target group is divided in 
several layers of involvement then 
for every layer a story adaptation 
can be made to reach it 
You can reach both the audience 
that wishes to stay passive as well 
as the audience that wishes to 
actively participate in a story
Engagement of your audience is 
essential to spread a transmedia 
story effectively 
In order to achieve that engagement 
you look for the added value that a 
medium can give a story
Dela case study
Indira Reynaert 2009
KNOWLEDGE ATTITUDE BEHAVIOR 
Low participation 
threshold 
Required 
public 
involvement 
High participation 
treshold 
Platform selection based on 
participation possibilities 
Actively 
involved 
Passively 
involved 
transformation 
to next story 
adaptation 
transformation 
to next story 
adaptation 
Media 
platform 
Media 
platform 
Media 
platform
KNOWLEDGE 
Passively 
involved 
Low 
participation treshold
ATTITUDE 
Average 
involvement 
Average 
participation treshold
BEHAVIOR 
Actively 
involved 
High 
participation treshold
KNOWLEDGE ATTITUDE BEHAVIOR 
Low participation 
threshold 
Required 
public 
involvement 
High participation 
treshold 
Platform selection based on 
participation possibilities 
Actively 
involved 
Passively 
involved 
transformation 
to next story 
adaptation 
transformation 
to next story 
adaptation
Transmedia storytelling as a 
communication method provides 
many opportunities 
The power of a transmedia 
approach lies in the fact that 
content can focus on both a passive 
and an actively involved audience
Part 3
Part 3 
How important is the 
conversation to achieve 
communication goals, when 
using transmedia storytelling? 
Transmedia storytelling as a strategic 
communication method
A communication concept 
related to a good story with a 
transmedia strategy creates 
richer communications 
Authenticity largely determines 
the intrinsic motivation for 
consumers to talk about a story
You need to induce the 
public to talk about your 
message as a brand 
Conversation about a story is 
needed to spread the message 
and it may evolve into new 
forms of co-creation
Your audience must be 
sincerely motivated to 
talk about your brand 
or product 
The motivation to talk about 
a message is established 
when the audience can 
identify itself with it
A strong foundation of your 
brand is essential to approach 
the outside world sincerely and 
transparently using storytelling 
The audience should be 
moved by you story and 
given every possible 
opportunity to engage in it
Tell a true story about your 
brand and facilitate a valuable 
conversation both online 
and offline 
By curating content strategically 
you guard the authenticity of a 
story so that the core remains 
strong enough to stay convincing
Freshers casevideo (Feuten)
Brand 
identification 
Positive 
conversations 
Postive 
perception 
LIFT 
PURCHASE 
RECOMMEND 
IDEALIZE 
Steven van Belleghem 2010
Online conversations 
related to the virtual student union 
Positive 
conversations 
Positive 
LIFT 
PURCHASE 
RECOMMEND 
IDEALIZE 
Steven van Belleghem 2010 
Brand 
identification 
Feuten (Freshers) 
as a unique brand 
Stories around the ! 
student union 
A virtual student 
union 
as an exclusive 
platform 
perception 
Ambassadors
Conclusions
Conclusions 
Strategy, engagement 
and conversation
1. Transmedia 
storytelling is a 
strategy 
Transmedia storytelling provides 
substantial strategic handles to 
communicate a story through 
effective media platforms
2. The importance 
of engagement 
You give your audience the choice 
to what extent it wants to engage 
in a story
3. Stories that encourage 
conversation achieve 
greater effectiveness 
Stories retold again by fans who 
make an active part of the story, 
make transmedia storytelling an 
effective communication tool
Kenau's army of women
KNOWLEDGE 
Passively 
involved 
Low 
participation treshold
ATTITUDE 
Average 
involvement 
Average 
participation treshold
BEHAVIOR 
Actively 
involved 
High 
participation treshold
KNOWLEDGE ATTITUDE BEHAVIOR 
Low participation 
threshold 
Required 
public 
involvement 
High participation 
treshold 
Platform selection based on 
participation possibilities 
Actively 
involved 
Passively 
involved 
transformation 
to next story 
adaptation 
transformation 
to next story 
adaptation
Excercise
Excercise 
Which media platforms 
belong to knowledge, 
attitude and behavior in the 
following case study?
FInal Punishment
KNOWLEDGE 
Passively 
involved 
Low 
participation treshold
ATTITUDE 
Average 
involvement 
Average 
participation treshold
BEHAVIOR 
Actively 
involved 
High 
participation treshold
KNOWLEDGE ATTITUDE BEHAVIOR 
Low participation 
threshold 
Required 
public 
involvement 
High participation 
treshold 
Platform selection based on 
participation possibilities 
Actively 
involved 
Passively 
involved 
transformation 
to next story 
adaptation 
transformation 
to next story 
adaptation
The end
The end 
“Tell me and I'll forget; 
show me and I may 
remember; involve me and 
I'll understand.” 
Transmedia storytelling as a strategic 
communication method 
René Boonstra • @creatiekracht • www.reneboonstra.nl 
Research Group Digital World • Hogeschool Inholland

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Guest lecture ibis vtm-htro

  • 1. “Tell me and I'll forget; show me and I may remember; involve me and I'll understand.” Transmedia storytelling as a strategic communication method René Boonstra • @creatiekracht • www.reneboonstra.nl Research Group Digital World • Hogeschool Inholland
  • 3. Contents Part 1 Transmedia storytelling is about participation and interaction Part 2 Transmedia storytelling as a communication tool Part 3 How important is the conversation to achieve communication goals, when using transmedia storytelling? Conclusions Strategy, engagement and conversation Excercise
  • 5. Communication needs a good story Tell a story that appeals to the public
  • 7. Part 1 Transmedia storytelling is about participation and interaction Transmedia storytelling as a strategic communication method
  • 8.
  • 9. A strong transmedia concept encourages participatory public behavior The content should be sufficiently fascinating to encourage participation in the story
  • 10.
  • 11. Transmedia storytelling links up with our need to be challenged with inspiring stories With transmedia storytelling you give the public the tools to manipulate stories and involve themselves in the context of the story in an authentic way
  • 12.
  • 13. Transmedia storytelling is basically telling a story through multiple media channels The contribution of the public to the development of the story is essential for the connection, and effectiveness
  • 14.
  • 15. Transmedia means that media platforms are used to complement each other from their medium-specific strength Transmedia storytelling creates a storyworld with different entry points
  • 16.
  • 17. Product and communication flow into each other using transmedia storytelling The connection between product and communication is achieved through relevant content
  • 18. Harry Potter Transmedia Storytelling and Collaboration
  • 19. media platform story media platform media platform Indira Reynaert 2009
  • 23. A culture in which private persons (the public) do not act as consumers only, but also as contributors or producers (prosumers) In participatory culture young people creatively respond to a plethora of electronic signals and cultural commodities
  • 24.
  • 25. Relatively low barriers for engagement Strong support of sharing creations with others
  • 26.
  • 27. Informal mentorship Members believe their contributions matter
  • 28.
  • 29. Care what other people think about what they have created All members must believe they are free to contribute (and that their content will be appropriately vallued)
  • 31. Transmedia storytelling is more than just sharing funny movies and facebook messages Transmedia storytelling forces you to translate your identity or product in a good story that is worth talking about
  • 33. Part 2 Transmedia storytelling as a communication tool Transmedia storytelling as a strategic communication method
  • 34.
  • 35. When tracking multiple channels of a transmedia story the perception of that story will be more intense An underlying message will be transferred more efficiently
  • 36.
  • 37. Your audience should be able to identify with characters in the story Identification ensures a long lasting relationship
  • 38.
  • 39. With compelling storylines through various media channels, you can influence knowledge, attitude and behavior of your target audience to finally achieve communications goals The key to transmedia storytelling is that each media platform within a story is used in such a way that medium-specific features are fully exploited
  • 40.
  • 41. When a target group is divided in several layers of involvement then for every layer a story adaptation can be made to reach it You can reach both the audience that wishes to stay passive as well as the audience that wishes to actively participate in a story
  • 42.
  • 43. Engagement of your audience is essential to spread a transmedia story effectively In order to achieve that engagement you look for the added value that a medium can give a story
  • 46. KNOWLEDGE ATTITUDE BEHAVIOR Low participation threshold Required public involvement High participation treshold Platform selection based on participation possibilities Actively involved Passively involved transformation to next story adaptation transformation to next story adaptation Media platform Media platform Media platform
  • 47. KNOWLEDGE Passively involved Low participation treshold
  • 48. ATTITUDE Average involvement Average participation treshold
  • 49. BEHAVIOR Actively involved High participation treshold
  • 50. KNOWLEDGE ATTITUDE BEHAVIOR Low participation threshold Required public involvement High participation treshold Platform selection based on participation possibilities Actively involved Passively involved transformation to next story adaptation transformation to next story adaptation
  • 51. Transmedia storytelling as a communication method provides many opportunities The power of a transmedia approach lies in the fact that content can focus on both a passive and an actively involved audience
  • 53. Part 3 How important is the conversation to achieve communication goals, when using transmedia storytelling? Transmedia storytelling as a strategic communication method
  • 54.
  • 55. A communication concept related to a good story with a transmedia strategy creates richer communications Authenticity largely determines the intrinsic motivation for consumers to talk about a story
  • 56.
  • 57. You need to induce the public to talk about your message as a brand Conversation about a story is needed to spread the message and it may evolve into new forms of co-creation
  • 58.
  • 59. Your audience must be sincerely motivated to talk about your brand or product The motivation to talk about a message is established when the audience can identify itself with it
  • 60.
  • 61. A strong foundation of your brand is essential to approach the outside world sincerely and transparently using storytelling The audience should be moved by you story and given every possible opportunity to engage in it
  • 62.
  • 63. Tell a true story about your brand and facilitate a valuable conversation both online and offline By curating content strategically you guard the authenticity of a story so that the core remains strong enough to stay convincing
  • 65. Brand identification Positive conversations Postive perception LIFT PURCHASE RECOMMEND IDEALIZE Steven van Belleghem 2010
  • 66. Online conversations related to the virtual student union Positive conversations Positive LIFT PURCHASE RECOMMEND IDEALIZE Steven van Belleghem 2010 Brand identification Feuten (Freshers) as a unique brand Stories around the ! student union A virtual student union as an exclusive platform perception Ambassadors
  • 69. 1. Transmedia storytelling is a strategy Transmedia storytelling provides substantial strategic handles to communicate a story through effective media platforms
  • 70. 2. The importance of engagement You give your audience the choice to what extent it wants to engage in a story
  • 71. 3. Stories that encourage conversation achieve greater effectiveness Stories retold again by fans who make an active part of the story, make transmedia storytelling an effective communication tool
  • 73. KNOWLEDGE Passively involved Low participation treshold
  • 74. ATTITUDE Average involvement Average participation treshold
  • 75. BEHAVIOR Actively involved High participation treshold
  • 76. KNOWLEDGE ATTITUDE BEHAVIOR Low participation threshold Required public involvement High participation treshold Platform selection based on participation possibilities Actively involved Passively involved transformation to next story adaptation transformation to next story adaptation
  • 78. Excercise Which media platforms belong to knowledge, attitude and behavior in the following case study?
  • 80. KNOWLEDGE Passively involved Low participation treshold
  • 81. ATTITUDE Average involvement Average participation treshold
  • 82. BEHAVIOR Actively involved High participation treshold
  • 83. KNOWLEDGE ATTITUDE BEHAVIOR Low participation threshold Required public involvement High participation treshold Platform selection based on participation possibilities Actively involved Passively involved transformation to next story adaptation transformation to next story adaptation
  • 85. The end “Tell me and I'll forget; show me and I may remember; involve me and I'll understand.” Transmedia storytelling as a strategic communication method René Boonstra • @creatiekracht • www.reneboonstra.nl Research Group Digital World • Hogeschool Inholland